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Customer Returns Associate Jobs in Kitchener, ON

Walmart

(CAN) Pharmacy Assistant

Burlington, ON · On-site

CA$17.60 - CA$23.10/hr

They are a key member in the delivery of superior customer service. What you'll do... 1. Receiving ... writing up returns, ordering of drugs and supplies, using preferred wholesaler for Pharmacy ...

Timken

Shipper/Receiver

Milton, ON · On-site

Groeneveld-Beka, part of the Timken company is seeking a shipping/receiving associate at our Milton ... process return shipments from customers. Responsible for received materials to be placed in ...

Ryder

Inventory Supervisor

Brantford, ON · On-site

... return/recycle program. * Provide floor support to Operations Supervisors and hourly associates ... Promotes positive customer relationships. Skills and Abilities * Ability to prioritize and organize ...

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All JobsCustomer Returns Associate JobsCustomer Returns Associate Jobs in Kitchener, ON

Customer Returns Associate information

What are the key skills and qualifications needed to thrive as a customer returns associate?

To thrive as a Customer Returns Associate, you need strong problem-solving skills, attention to detail, and experience in retail or customer service, often supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and return processing tools is typically required. Excellent communication, patience, and conflict resolution skills help you handle customer concerns efficiently and maintain a positive shopping experience. These abilities are vital to ensure accurate returns processing, customer satisfaction, and smooth store operations.

What does a customer returns associate do?

A Customer Returns Associate is responsible for processing product returns and exchanges, ensuring that customers have a smooth and positive experience. They inspect returned items for damage or defects, verify receipts or proof of purchase, and follow company policies to issue refunds or replacements. Additionally, they may update inventory records, restock returned merchandise, and answer customer inquiries related to returns. Strong communication and problem-solving skills are important in this role, as associates often help resolve customer issues and maintain satisfaction.

What is the difference between Customer Returns Associate vs Customer Service Representative?

AspectCustomer Returns AssociateCustomer Service Representative
Primary RoleHandling product returns, processing refunds, inspecting returned itemsAssisting customers with inquiries, providing product information, resolving issues
Required SkillsAttention to detail, knowledge of return policies, basic inventory skillsCommunication skills, problem-solving, product knowledge
Work EnvironmentRetail stores, warehouses, distribution centersCall centers, retail stores, online support channels
Common CertificationsNone typically required, some retail or inventory trainingCustomer service or communication certifications optional

While both roles involve interacting with customers, the Customer Returns Associate focuses on processing returns and inspecting products, whereas the Customer Service Representative handles a broader range of customer inquiries and support. Understanding these differences helps job seekers find the role that best matches their skills and career goals.

What are some common challenges faced by customer returns associates, and how can they be managed effectively?

Customer Returns Associates often encounter challenges such as handling dissatisfied customers, managing high volumes of returns during peak seasons, and ensuring compliance with company return policies. Successfully navigating these situations requires strong communication skills, attention to detail, and the ability to stay calm under pressure. Team collaboration and thorough training on product knowledge and return procedures can also help associates provide a positive experience for customers while maintaining operational efficiency.
What cities near Kitchener, ON are hiring for Customer Returns Associate jobs? Cities near Kitchener, ON with the most Customer Returns Associate job openings:
Customer Returns Associate jobs near you
Infographic showing various Customer Returns Associate job openings in Kitchener, ON as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Retail Assistant Manager - Part-Time

Maurices

Georgetown, ON

CA$18.10 - CA$18.64/hr

Part-time

Re-posted 13 days ago

Maurices rating

5.7

Company rating: 5.7 out of 10

Based on 253 frontline employees who took The Breakroom Quiz

65th of 104 rated fashion retailers

Job description

Brand Overview:

At maurices, we're all about feel-good fashion for real life. We're committed to our service with style promise and to offering affordable fashion that takes women from workday to weekend-and all of life's adventures in between. With inclusive sizing from 0-24, maurices is known for versatile styles across key categories like denim, dresses, tops, and more.

We've been doing this since 1931, and today you'll find us in over 800 communities across North America and online at maurices.com. At maurices, it's more than clothes - it's where fun, friendship and fashion come together!

Ready to help bring feel good fashion for real life to hometowns across North America? We're looking for individuals with a passion for fashion that have what it takes to give the kind of exceptional service our customers know, love and deserve from us. Since 1931, we've helped women look and feel their best every day - making maurices not only a special place to shop, but a great place to work and connect. Apply today!

This is an evergreen requisition used to build a pipeline of candidates for future openings. While this posting for a Retail Assistant Manager - Part-Time at our Store 4124-Georgetown Mrkt Place-maurices-Georgetown, ON L7G 4B1 remains open year-round, actual hiring needs may vary. Applications will be reviewed on a rolling basis, and candidates may be contacted as positions become available.

Position Overview:

What You'll Do:
This challenging and rewarding role provides the opportunity to assist in the supervision of a store team focused on creating an unforgettable shopping experience that leaves our customers looking and feeling their best. As a sales lead, the assistant manager interacts with customers on a regular basis leading the customer experience with the store team. The assistant manager strategizes to achieve team sales goals and as a key holder are involved in efficiently and accurately executing maurices Standard Operating Practices (SOPs), such as opening and closing the store.
What you'll get in return:
A flexible work schedule
Working with a team that believes in our 'Work Smart and Have Fun' Value
A growth-minded atmosphere in a positive and supportive environment
A 40% discount
Well-rounded benefits offering; including mental, physical, and health resources
Position Requirements:
Assistant Manager candidates must have:
1 year of customer service experience. Supervisory experience preferred
Ability to foster a team while creating a positive working environment
Experience in training and directing others
Ability to take initiative and participate in making decisions
Demonstrated ability to achieve goals
Computer proficiency
Ability to work a flexible schedule

Assistant Manager applicants must be at least 18 years of age.
The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to thisjob.
All replies confidential - maurices is an equal opportunity employer.

Location:

Store 4124-Georgetown Mrkt Place-maurices-Georgetown, ON L7G 4B1Position Type:Regular/Part time

Pay Range:

Hourly: $18.10 - $18.64

Pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and province requirements.


Equal Employment Opportunity

The Company is committed to hiring and developing the most qualified people at all levels.  It is our policy in all employment decisions to ensure that all associates and potential associates are evaluated on the basis of qualifications and ability without regard to sex (including pregnancy), race, color, national origin, religion, age, disability that can reasonably be accommodated without undue hardship, genetic information, military status, sexual orientation, gender identity, or any other protected classification under applicable law.  We do not discriminate in any of our employment policies and practices.  All associates are expected to follow these principles in all relationships with other associates, applicants, or others with whom we do business. 

The Company welcomes applications from people with disabilities.  Accommodations are available on request for candidates taking part in all aspects of the application process. 

Note to Applicants:  Smoking is prohibited in all indoor areas of the Company unless designated smoking areas have been established by a particular location in accordance with applicable law. 

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About Maurices

Sourced by ZipRecruiter

Maurices is a world-class specialty retailer that caters to young-at-heart fashionistas in small towns. Rated by Forbes Magazine in 2010 as one of the top 10 Employers in Retail, we pride ourselves on our excellent training programs and the consistent feedback we get from our associates who love to work here. We genuinely care about our customers, our communities, our associates, our business partners, and our results.

Industry

Retail

Company size

5,001 - 10,000 Employees

Headquarters location

Duluth, MN, US

Year founded

1931

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