ZipRecruiter

Log In

2

Entry Level Customer Support Jobs in Wisconsin (NOW HIRING)

Lakeside Foods, Inc

Customer Service Associate

Manitowoc, WI · On-site

$14 - $19.25/hr

This role provides entry level customer account support while working closely with Sales, Logistics, and internal teams to ensure accurate and timely service.What You?ll GetCompetitive pay based on ...

Lakeside Foods, Inc.

Customer Service Associate

Manitowoc, WI · On-site

$14 - $19.25/hr

This role provides entry-level customer account support while working closely with Sales, Logistics, and internal teams to ensure accurate and timely service. What You'll Get * Competitive pay based ...

Kohler Credit Union

Member Service Representative

Mequon, WI · On-site

$17.45 - $19.50/hr

This entry-level customer service opportunity is perfect for individuals looking to build a rewarding career in banking, financial services, member support, and customer care. With a starting wage of ...

NBHX TRIM GROUP

Sales Account Manager-Entry Level

Sparta, WI · On-site

$40K - $48K/yr

The Sales Account Manager - Entry Level supports customer accounts by assisting with relationship management, commercial activities, and internal coordination. This role is designed for recent ...

NBHX TRIM GROUP

Sales Account Manager-Entry Level

Sparta, WI · On-site

$40K - $48K/yr

The Sales Account Manager - Entry Level supports customer accounts by assisting with relationship management, commercial activities, and internal coordination. This role is designed for recent ...

next page

Showing results 1-20

All JobsCustomer Support JobsEntry Level Customer Support JobsEntry Level Customer Support Jobs in Wisconsin

Entry Level Customer Support information

What are the key skills and qualifications needed to thrive as an Entry Level Customer Support representative, and why are they important?

To thrive as an Entry Level Customer Support representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and ticketing systems such as Zendesk or Salesforce is often required. Patience, active listening, and a positive attitude help you stand out when handling customer inquiries and resolving issues. These skills are essential for ensuring customer satisfaction, building loyalty, and maintaining a positive brand reputation.

What are entry level customer support jobs?

Entry level customer support jobs are positions designed for individuals new to the field, where they assist customers by answering questions, resolving issues, and providing information about products or services. These roles often involve communication through phone, email, or chat, and require strong interpersonal and problem-solving skills. No prior experience is usually necessary, as training is provided on company policies and procedures. These positions are a good starting point for a career in customer service or related fields.

What is the difference between Entry Level Customer Support vs Customer Service Representative?

AspectEntry Level Customer SupportCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma; similar communication skills
Work EnvironmentCall centers, online chat, email supportCall centers, retail, online support
Employer & Industry UsageTech, retail, service industriesRetail, telecom, hospitality
Common Search & ComparisonYesYes

Both roles involve assisting customers and require strong communication skills. Entry Level Customer Support often emphasizes technical troubleshooting and online support, while Customer Service Representatives may work in retail or call centers handling inquiries and transactions. The roles are similar in credentials and work environment, making them frequently compared by job seekers.

What are some common challenges faced by entry level customer support representatives, and how can they effectively handle them?

Entry level customer support representatives often encounter challenges such as managing high call volumes, handling difficult or upset customers, and quickly learning a company’s products or services. To handle these situations effectively, it’s important to stay patient, listen actively, and follow established protocols for conflict resolution. Many companies provide comprehensive training and ongoing support, so taking advantage of these resources and seeking feedback from more experienced team members can help new representatives build confidence and improve their skills.
What are the most commonly searched types of Customer Support jobs in Wisconsin? The most popular types of Customer Support jobs in Wisconsin are:
What are popular job titles related to Entry Level Customer Support jobs in Wisconsin? For Entry Level Customer Support jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Entry Level Customer Support jobs in Wisconsin look for? The top searched job categories for Entry Level Customer Support jobs in Wisconsin are:
What cities in Wisconsin are hiring for Entry Level Customer Support jobs? Cities in Wisconsin with the most Entry Level Customer Support job openings:
Entry Level Customer Support jobs near you
Infographic showing various Entry Level Customer Support job openings in Wisconsin as of July 2026, with employment types broken down into 77% Full Time, 20% Part Time, 1% Temporary, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.
Customer Support Representative

Customer Support Representative

Crisis Prevention Institute

Milwaukee, WI • On-site

$16.50 - $22.50/hr

Full-time

Medical, Retirement, PTO

Posted 26 days ago

Job description

Our Story:
Crisis Prevention Institute Inc. (CPI) is the worldwide leader in evidence-based de-escalation and crisis prevention training and dementia care services. Our programs teach professionals the skills to recognize, prevent, and respond to crises in the workplace. Since 1980, we've helped train more than 17 million people within service-oriented industries including education, health care, behavioral health, long-term care, human services, security, corporate, and retail.
At CPI, we are dedicated to changing behaviors and reducing conflict for the Care, Welfare, Safety, and Security of everyone. We believe the power of empathy, meaningful connections, personal safety, and security are the antidotes to fear and anxiety. It's a philosophy that is central to everything we do, and traces back to our beginning.
As a member of the team, you can expect to:
  • Make a difference through your work - You'll be proud to tell your family and friends about what you do.
  • Gain significant career experience only obtained within a fast-growing organization - Entry-level roles through executive leadership.
  • Feel fulfilled and have fun - We work hard but make the time to build meaningful relationships and celebrate the wins.
The Role:
CPI's Customer Care department helps to drive top- and bottom-line growth by delivering the very best pre- and post-certification support and effortless customer experiences.
The Support Representative occupies a critical role within the Customer Support team as it delivers fast and accurate service to CPI's customers and Certified Instructors (CIs) via multiple channels. The Representative's (and team's) emphasis is on delivering "effortless" customer experiences and the highest levels of first contact resolution (FCR). The Representative provides complete responses to telephone and email inquiries and requests and works to quickly and effectively resolve their issues. The Representative demonstrates competence leveraging CPI's Customer Relationship Management (CRM) system, the Great Plains accounting system, and Customer Support's Knowledge Management System (KMS). The Representative also demonstrates a thorough knowledge of CPI's programs, events, policies, procedures, and PCI compliance standards. Last, the Representative generates leads that fuel the Instructor Certification Program (ICP) growth and high levels of CI renewals, improving retention and revenue.
What You Get To Do Everyday:
  • Provide complete and accurate responses to customer requests arriving via telephone and email.
  • Deliver quick and effective resolution to most issues.
  • Process event registrations and product orders, including those that involve credit card payments.
  • Place outbound calls as necessary to satisfy customer service requests and to secure information needed to complete registrations and product orders.
  • As appropriate, generate leads and offer to register CIs in NCI Renewal events.
  • Take the initiative to offer suggestions that improve customer experience, organizational growth, and operational efficiency.
  • Consistently maintain a pattern of regular and predictable attendance, ensuring presence during all scheduled work hours and contributing to the overall efficiency and productivity of the team.
  • Perform other position-related duties as assigned.
Qualifications:
  • Highschool Diploma or GED
  • Two or more years of work experience in the customer service industry
  • English Language proficiency
  • Compassionate individual
  • Customer focused
  • Strong analytical and problem-solving skills, with attention to detail
  • Excellent verbal and written communication and effective listening skills
  • Ability to learn and utilize technical learning
  • Ability to prioritize time management skills efficiently
  • Ability to work in a collaborative environment
Preferred Qualifications
  • Bachelors Degree
  • Experience within a contact center environment
  • Spanish or French language proficiency

What We Offer:
  • 1st shift; Monday-Friday (8:00 a.m.-4:30 p.m.)
  • Competitive pay
  • Comprehensive benefits package
  • 401k
  • PTO
  • Health & Wellness Days
  • Paid Volunteer Time Off
  • Continuing education and training
  • Hybrid work schedule

Crisis Prevention Institute is an Equal Opportunity Employer that does not discriminate against any applicant or employee on the basis of age, race, color, ethnicity, national origin, citizenship, religion, creed, sex, sexual orientation, gender, gender identity, or expression (including against any individual that is transitioning, has transitioned, or is perceived to be transitioning), marital status or civil partnership/union status, physical or mental disability, medical condition, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state, or local law. The Company will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, and general treatment during employment.

Apply