ZipRecruiter

Log In

2

Entry Level Customer Experience Analyst Jobs in Arizona

U-Haul

Customer Experience Analyst

Phoenix, AZ

Analyze customer surveys and feedback to identify trends, insights, and opportunities for improvement. * Develop and implement creative, data-driven solutions to enhance customer experience.

U-Haul

Customer Experience Analyst

Phoenix, AZ · On-site

Analyze customer surveys and feedback to identify trends, insights, and opportunities for improvement. * Develop and implement creative, data-driven solutions to enhance customer experience.

U-Haul

Customer Experience Analyst

Phoenix, AZ

Analyze customer surveys and feedback to identify trends, insights, and opportunities for improvement. * Develop and implement creative, data-driven solutions to enhance customer experience.

GPS Insight

Customer Experience Associate

Scottsdale, AZ · On-site

$16.75 - $22.50/hr

What We Need The Customer Experience Associate is an entry-level Customer Support/Technical Support role responsible for assisting customers with the use of GPS Insight's software, hardware, and SaaS ...

RPM Living

Intern, Customer Experience

Phoenix, AZ · On-site

The Customer Experience Intern willjoin as we launch our Voice of the Customer program. They will ... Ability to analyze and synthesize data into actionable insights * Ability to communicate both ...

Lectric eBikes

Seasonal CSR

Phoenix, AZ

$18 - $20/hr

Our commitment to innovation, customer experience, and people-first culture makes this an exciting ... Key Responsibilities The Seasonal Customer Service Representative will function as an entry-level ...

next page

Showing results 1-20

People also search for

All JobsEntry Level Customer Experience Analyst JobsEntry Level Customer Experience Analyst Jobs in Arizona

Entry Level Customer Experience Analyst information

What are the key skills and qualifications needed to thrive as an Entry Level Customer Experience Analyst, and why are they important?

To thrive as an Entry Level Customer Experience Analyst, you need strong analytical skills, attention to detail, and a bachelor's degree in business, marketing, or a related field. Familiarity with customer relationship management (CRM) systems, data analysis tools like Excel or Tableau, and survey platforms is typically required. Excellent communication, problem-solving, and teamwork skills help you interpret data and collaborate effectively with stakeholders. These skills and qualities are essential for accurately assessing customer feedback and driving improvements that enhance overall customer satisfaction.

What are some common challenges faced by Entry Level Customer Experience Analysts, and how can they be overcome?

Entry Level Customer Experience Analysts often encounter challenges such as interpreting large volumes of customer feedback and balancing multiple priorities across departments. To overcome these, it’s important to develop strong organizational and analytical skills, seek guidance from more experienced team members, and utilize available customer experience tools efficiently. Building effective communication with both customers and internal teams also helps in addressing issues quickly and learning best practices. Regular training and feedback can further ease the transition into the role and foster professional growth.

What does an Entry Level Customer Experience Analyst do?

An Entry Level Customer Experience Analyst supports a company’s efforts to improve customer satisfaction by collecting and analyzing customer feedback, identifying trends, and recommending improvements to products or services. They often work with data from surveys, customer interactions, and reviews to help pinpoint pain points in the customer journey. Their findings help inform business strategies and enhance the overall experience for customers. This role is a great starting point for those interested in data analysis, customer service, or business development.

What is the difference between Entry Level Customer Experience Analyst vs Customer Service Representative?

AspectEntry Level Customer Experience AnalystCustomer Service Representative
Required CredentialsBachelor's degree preferred, basic data analysis skillsHigh school diploma or equivalent, strong communication skills
Work EnvironmentOffice setting, analyzing customer data and feedbackCall centers, retail stores, direct customer interaction
Employer & Industry UsageTech, retail, finance companies focusing on customer insightsRetail, telecom, hospitality industries primarily handling customer inquiries

While both roles involve customer interaction, the Entry Level Customer Experience Analyst focuses on analyzing customer data to improve overall experience, whereas the Customer Service Representative handles direct customer inquiries and support. The analyst role requires some data skills and a focus on insights, while the representative role emphasizes communication and problem-solving skills in real-time customer interactions.

What are the most commonly searched types of Customer Experience Analyst jobs in Arizona? The most popular types of Customer Experience Analyst jobs in Arizona are:
What are popular job titles related to Entry Level Customer Experience Analyst jobs in Arizona? For Entry Level Customer Experience Analyst jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Entry Level Customer Experience Analyst jobs in Arizona look for? The top searched job categories for Entry Level Customer Experience Analyst jobs in Arizona are:
What cities in Arizona are hiring for Entry Level Customer Experience Analyst jobs? Cities in Arizona with the most Entry Level Customer Experience Analyst job openings:
Entry Level Customer Experience Analyst jobs near you

Customer Experience Analyst

Boundless Learning

Chandler, AZ

Other

Posted 19 days ago

Job description

Learner Experience Analyst

Chandler, AZ - Orlando, FL - London, UK

At Boundless Learning we are empowering our customers to deliver exceptional experiences that expand opportunities for learners around the world. We put learner success at the heart of everything we do, empowering our partners to deliver personalized, learner-centric experiences that boost access and create economic mobility. At Boundless Learning you'll have the opportunity to collaborate with passionate, diverse teams, where your ideas are valued, and your expertise is respected. Join us on this meaningful journey towards transforming education and making a lasting difference in the lives of learners worldwide.

We're looking for a highly organized and tech-savvy Learner Experience Analyst to support the collection, analysis, and interpretation of learner feedback and operational data to support Boundless Learning's CX strategy. In addition to supporting and enhancing the Voice of the Learner program, this role will support key initiatives that will impact the learner experience, including but not limited to automated journeys, video engagement, CRM optimization, and cross-functional projects. This role is perfect for someone who loves bringing structure to complexity, coordinating with multiple stakeholders, and improving the learner experience through operational excellence and data-driven insights.

Key Responsibilities

Voice of Learner (VoL) Program

  • Assist with building and deploying automated surveys in survey tool.
  • Perform survey testing and quality checks.
  • Maintain documentation of the Voice of the Learner program.
  • Build, track and monitor ad hoc surveys
  • Communicate updates and insights to stakeholders on an ongoing and ad hoc basis.
  • Support collection of student feedback outside of surveys (i.e., research, roundtable discussions)
  • Support analysis of survey results to uncover trends and opportunities.
  • Develop and maintain dashboards and reports that provide clear and actionable insights to stakeholders.
  • Present findings in a way that is accessible and relevant to both technical and non-technical audiences.

Learner Experience Tools

  • Support the creation of learner-facing videos in partnership with various teams.
  • Track video analytics and identify areas for optimization.
  • Support with learner facing Video Hub enhancements.
  • Support the build and launch of automated learner journeys, including content strategy, setup, and stakeholder coordination.
  • Analyze engagement data with automated emails and identify areas of opportunity.

General Learner Experience Project Support

  • Represent the LX team and provide a voice for learners in student experience related projects.
  • Collaborate with CX teams and other stakeholders to provide analytical support for key initiatives.
  • Monitor the effectiveness of CX projects and recommend adjustments based on data insights.
  • Conduct discovery and requirements gathering.
  • Own administrative tasks to ensure smooth and timely project execution.
  • Participate in UAT (User Acceptance Testing) to ensure flawless execution for any learner experience projects or tools.

Continuous Improvement

  • Support the continuous improvement of CX/LX processes by providing insights and recommendations based on data analysis.
  • Identify opportunities to streamline operations and enhance the learner experience.

Other duties as assigned.

Qualifications

  • Knowledge of key CX metrics and methodologies, such as NPS and OSAT.
  • Advanced skills in data analysis and visualization, using tools like Excel, Tableau, or similar platforms.
  • Strong analytical and problem-solving skills, with a focus on improving customer/learner outcomes and operational efficiency.
  • Ability to translate complex data into clear and actionable insights for diverse audiences.
  • Strong presentation and communication skills.
  • Comfortable working with tools like Salesforce, Medallia, or similar platforms (or quick to learn with training provided).
  • Able to manage multiple tasks with minimal supervision.
  • Prior experience in supporting internal projects is strongly preferred.
  • Experience with User Acceptance Testing (UAT) processes preferred.

Successful candidate must be available to work full-time in one of our Boundless Learning offices.

Apply