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Entry Level Csr Jobs in Michigan (NOW HIRING)

A1 Services

Customer Service Representative

Lansing, MI · On-site

$16.25 - $22/hr

Customer Service Representative A-1 Mechanical is currently looking for a Customer Service Representative. This position offers the training necessary to establish you in a reputable trade, and ...

Q5 Connections

Customer Service Representative

Kalamazoo, MI · On-site

$15.25 - $20.50/hr

Customer Service Representative Kalamazoo, MI, United States $ 11.00 - 13.00 (US Dollar) Job Openings Customer Service Representative About the Job Customer Service Representative We are seeking a ...

Dupont

Customer Service Representative

Midland, MI · Hybrid

$13.75 - $18.75/hr

A successful Customer Service Representative (CSR) must have a customer focused mindset, which enables her/him to deliver excellent customer service. The CSR has complete ownership of the order ...

DuPont

Customer Service Representative

Midland, MI · On-site

$12.50 - $17/hr

A successful Customer Service Representative (CSR) must have a customer focused mindset, which enables her/him to deliver excellent customer service. The CSR has complete ownership of the order ...

Copart, Inc.

Customer Service Representative

Lansing, MI · On-site

$18 - $20.29/hr

The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers ...

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Entry Level Csr information

See Michigan salary details

$8

$16

$23

How much do entry level csr jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for entry level csr in Michigan is $16.38, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $18.22 per hour, depending on experience, location, and employer.

What does an entry level CSR do?

An entry level Customer Service Representative (CSR) is responsible for assisting customers with their inquiries, resolving complaints, and providing information about products or services. They typically handle incoming calls, emails, or chats from customers, document interactions, and escalate issues as needed. Entry level CSRs are expected to maintain a positive attitude, work efficiently, and follow company policies to ensure customer satisfaction and support business operations.

What are the key skills and qualifications needed to thrive as an entry level customer service representative, and why are they important?

To thrive as an Entry Level Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephone systems, and basic office applications is common. Patience, active listening, and a positive attitude are important soft skills that help build rapport with customers. These skills and qualities are crucial for delivering excellent service, resolving issues efficiently, and maintaining customer satisfaction.

What are some common challenges faced by entry-level customer service representatives and how can they be managed?

Entry-level Customer Service Representatives (CSRs) often encounter challenges such as handling high call volumes, managing difficult customer interactions, and learning company systems quickly. To manage these challenges, it's important to stay organized, actively listen to customers, and seek guidance from more experienced team members. Many companies provide structured training and continuous support, so taking advantage of these resources can help new CSRs build confidence and develop effective problem-solving skills.

What is the difference between Entry Level Csr vs Customer Service Representative?

AspectEntry Level CsrCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma; some roles may prefer additional certifications
Work EnvironmentCall centers, retail, online supportCall centers, retail stores, corporate offices
Employer & Industry UsageCommon in retail, telecom, hospitalityWidespread across various industries including retail, finance, healthcare
Search & Comparison IntentEntry level roles, beginner customer support jobsExperienced roles, career progression in customer service

Both roles focus on customer interaction, but Entry Level Csr typically refers to initial support positions requiring minimal experience, while Customer Service Representative can include more experienced roles with additional responsibilities. Understanding these differences helps job seekers target the right positions based on their experience level.

What are the most commonly searched types of Csr jobs in Michigan?

The most popular types of Csr jobs in Michigan are:

What are popular job titles related to Entry Level Csr jobs in Michigan?

For Entry Level Csr jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Entry Level Csr jobs in Michigan look for?

The top searched job categories for Entry Level Csr jobs in Michigan are:

What cities in Michigan are hiring for Entry Level Csr jobs?

Cities in Michigan with the most Entry Level Csr job openings:

Entry Level Csr jobs near you
Infographic showing various Entry Level Csr job openings in Michigan as of August 2026, with employment types broken down into 81% Full Time, 15% Part Time, 1% Temporary, and 3% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $34,077 per year, or $16.4 per hour.

Customer Service Representative

A1 Services

Lansing, MI • On-site

$16.25 - $22/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 17 days ago

Job description

Customer Service Representative

A-1 Mechanical is currently looking for a Customer Service Representative. This position offers the training necessary to establish you in a reputable trade, and create career growth potential. Our company was established in 1983, and we provide HVAC Repair, Replacement and Installation services. The services we provide range from new construction installations of single family, multifamily and commercial fields. To HVAC technical repairs, or retro installations for customers who've purchased a new furnace, or air conditioner.

You'll learn the entire process of a Customer Service Rep from taking calls, understanding various questions with the capability of answering them. Scheduling appointed calls to the service technicians and following the designed system of our service department.

  • Deliver a 5 star experience every day to every customer and employee - always communicate positively with integrity, professionalism, and empathy.
  • Be proactive, and problem solve customer situations with the technician. While also providing minor HVAC support to the customer.
  • Respond, communicate, and solve customers concerns urgently and professionally.
  • Understand the dispatch board and making sure the technicians are efficient with their calls.
  • Coordinate customer and vendor calls to the A-1 Mechanical team.
  • Reschedule conflicting calls when necessary.
  • Review the after hour calls, get with the on call technician for necessary notes.
  • Maximize technician efficiency and customer experience for routing and experience level.
  • Ensure great customer service by communicating and notifying customer of arrivals, and delays.
  • Coordinate and schedule part replacement jobs.
  • Watch GPS for dispatching purposes and inform customers of technicians route to call location if necessary.

Position Benefits:

  • Health, Dental and Vision Insurance
  • Holiday, and Paid Vacation
  • Life Insurance
  • Long and Short Term Disability Insurance
  • 401k with match

Required Qualifications:

  • High School Diploma or equivalent
  • Willingness to learn and work hard

Preferred Qualifications:

  • Technically inclined, understand all general Microsoft Office applications

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