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Assistant Csr Jobs in Michigan (NOW HIRING)

Air Lift Company

Customer Service Representative

Lansing, MI · On-site

$14.25 - $19.50/hr

Customer Service Representative Air Lift, a third-generation family-owned company, was founded in ... Air Lift supplies the automotive aftermarket with load assist products and performance suspensions ...

Air Lift Company

Customer Service Representative

Lansing, MI · On-site

$14.25 - $19.50/hr

Customer Service Representative Air Lift, a third-generation family-owned company, was founded in ... Air Lift supplies the automotive aftermarket with load assist products and performance suspensions ...

Culligan

Customer Service Representative

Alpena, MI · On-site

$18 - $20/hr

... team. * Assist customers with questions, product information, billing inquiries, and service ... As a Customer Service Representative, you'll be an important part of that mission. Every ...

U-Haul

Customer Service Representative

Lansing, MI · On-site

$16.25 - $22/hr

Dave Ramsey's SmartDollar Program Customer Service Representative Responsibilities: * Assist customers inside and outside a U-Haul center with U-Haul products and services. * Use smartphone-based U ...

U-Haul

Customer Service Representative

Monroe, MI · On-site

$14.75 - $20.25/hr

Dave Ramsey's SmartDollar Program Customer Service Representative Responsibilities: * Assist customers inside and outside a U-Haul center with U-Haul products and services. * Use smartphone-based U ...

U-Haul

Customer Service Representative

Inkster, MI · On-site

$15 - $20.25/hr

Dave Ramsey's SmartDollar Program Customer Service Representative Responsibilities: * Assist customers inside and outside a U-Haul center with U-Haul products and services. * Use smartphone-based U ...

U-Haul

Customer Service Representative

Taylor, MI · On-site

$14.75 - $20.25/hr

Dave Ramsey's SmartDollar Program Customer Service Representative Responsibilities: * Assist customers inside and outside a U-Haul center with U-Haul products and services. * Use smartphone-based U ...

U-Haul

Customer Service Representative

Lansing, MI · On-site

$16.25 - $22/hr

Dave Ramsey's SmartDollar Program Customer Service Representative Responsibilities: * Assist customers inside and outside a U-Haul center with U-Haul products and services. * Use smartphone-based U ...

U-Haul

Customer Service Representative

Benton Harbor, MI · On-site

$15 - $20.50/hr

Dave Ramsey's SmartDollar Program Customer Service Representative Responsibilities: * Assist customers inside and outside a U-Haul center with U-Haul products and services. * Use smartphone-based U ...

U-Haul

Customer Service Representative

Inkster, MI · On-site

$15 - $20.25/hr

Dave Ramsey's SmartDollar Program Customer Service Representative Responsibilities: * Assist customers inside and outside a U-Haul center with U-Haul products and services. * Use smartphone-based U ...

U-Haul

Customer Service Representative

Detroit, MI · On-site

$15.75 - $21.50/hr

Dave Ramsey's SmartDollar Program Customer Service Representative Responsibilities: * Assist customers inside and outside a U-Haul center with U-Haul products and services. * Use smartphone-based U ...

U-Haul

Customer Service Representative

Waterford, MI · On-site

$16.25 - $22/hr

Dave Ramsey's SmartDollar Program Customer Service Representative Responsibilities: * Assist customers inside and outside a U-Haul center with U-Haul products and services. * Use smartphone-based U ...

U-Haul

Customer Service Representative

Roseville, MI · On-site

$14.50 - $19.75/hr

Dave Ramsey's SmartDollar Program Customer Service Representative Responsibilities: * Assist customers inside and outside a U-Haul center with U-Haul products and services. * Use smartphone-based U ...

U-Haul

Customer Service Representative

Houghton Lake, MI

$14 - $19.25/hr

Dave Ramsey's SmartDollar Program Customer Service Representative Responsibilities: * Assist customers inside and outside a U-Haul center with U-Haul products and services. * Use smartphone-based U ...

U-Haul

Customer Service Representative

Farmington Hills, MI · On-site

$15.75 - $21.50/hr

Dave Ramsey's SmartDollar Program Customer Service Representative Responsibilities: * Assist customers inside and outside a U-Haul center with U-Haul products and services. * Use smartphone-based U ...

U-Haul

Customer Service Representative

Detroit, MI · On-site

$15.75 - $21.50/hr

Dave Ramsey's SmartDollar Program Customer Service Representative Responsibilities: * Assist customers inside and outside a U-Haul center with U-Haul products and services. * Use smartphone-based U ...

U-Haul

Customer Service Representative

Houghton, MI · On-site

$13.75 - $18.50/hr

Dave Ramsey's SmartDollar Program Customer Service Representative Responsibilities: * Assist customers inside and outside a U-Haul center with U-Haul products and services. * Use smartphone-based U ...

U-Haul

Customer Service Representative

Grand Rapids, MI · On-site

$15.25 - $21/hr

Dave Ramsey's SmartDollar Program Customer Service Representative Responsibilities: * Assist customers inside and outside a U-Haul center with U-Haul products and services. * Use smartphone-based U ...

M37AUCTIONCOM LLC

Be Seen First

Customer Service Representative

Caledonia, MI · On-site

$13 - $19/hr (+ commission)

As a Customer Service Representative, you will be the first point of contact for our customers ... Provide accurate information regarding products and services to assist customers effectively.

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All JobsCsr JobsAssistant Csr JobsAssistant Csr Jobs in Michigan

Assistant Csr information

What is an assistant CSR?

Assistant CSRs, or Assistant Customer Service Representatives, are entry-level professionals who support customer service operations in a company. Their duties typically include answering customer inquiries, processing orders, handling basic complaints, and assisting senior customer service staff. They play a key role in ensuring customer satisfaction by providing timely and accurate information. Assistant CSRs often work in call centers, retail stores, or offices, and their role may vary depending on the industry. This position is a great starting point for those looking to build a career in customer service.

What are the key skills and qualifications needed to thrive as an assistant CSR, and why are they important?

To thrive as an Assistant Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic office applications is often required. Patience, active listening, and a positive attitude are essential soft skills for handling customer inquiries and diffusing challenging situations. These skills ensure efficient issue resolution, positive customer experiences, and contribute to the overall success of the organization.

What are some typical challenges faced by an assistant CSR and how can they effectively manage them?

Assistant CSRs (Customer Service Representatives) often handle high volumes of customer inquiries, which can be challenging when balancing speed with quality service. They may also encounter difficult or upset customers, requiring strong communication and problem-solving skills. To manage these challenges, it's important to stay organized, use active listening, and follow established protocols for escalation. Regular training and support from team members can help Assistant CSRs continuously improve their performance and adapt to changing customer needs.

What is the difference between Assistant Csr vs Customer Service Representative?

AspectAssistant CsrCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require basic certificationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentOffice settings, retail, call centersCall centers, retail stores, corporate offices
Employer & Industry UsageUsed across retail, telecom, banking, and service industriesCommon in retail, telecom, banking, and service sectors
Search & Comparison IntentOften compared for entry-level customer support rolesFrequently searched for customer support jobs and roles

The Assistant Csr and Customer Service Representative roles share similar environments and industry usage, focusing on customer support. The Assistant Csr often supports senior staff and handles administrative tasks, while the Customer Service Representative directly interacts with customers. Both roles require similar credentials and are vital in customer-facing industries, making them closely related in job searches and career paths.

What are the most commonly searched types of Csr jobs in Michigan?

The most popular types of Csr jobs in Michigan are:

What cities in Michigan are hiring for Assistant Csr jobs?

Cities in Michigan with the most Assistant Csr job openings:

Assistant Csr jobs near you

Customer Service Representative

Air Lift Company

Lansing, MI • On-site

$14.25 - $19.50/hr

Full-time

Medical, Retirement, PTO

Posted 14 days ago

Job description

Customer Service Representative

Air Lift, a third-generation family-owned company, was founded in 1949 in Lansing, Michigan.  Air Lift supplies the automotive aftermarket with load assist products and performance suspensions for show and track. Our goal is to consistently provide products and services that meet and exceed customer’s requirements and expectations.  We do this by recruiting top talent and retaining them through our commitment to professional development and preservation of our culture.  

Job Description Summary 

Our Customer Service Representatives (CSR) plays a critical role in supporting Air Lift customers, installers, distributors, and end users by providing exceptional service through high‑volume inbound phone support. This position requires strong technical aptitude, ideally including automotive aftermarket knowledge, to effectively troubleshoot product questions and guide customers in selecting or using Air Lift products. The CSR is responsible for managing multiple customer interactions with confidence, accuracy, and excellent call‑control skills while maintaining a positive, customer‑centric attitude.


Available Positions 

  • 1 CSR to service our Eastern Time Zone customers. Hours would be 8:00am - 5:00pm ET and position is located onsite in our Lansing, MI facility! 


What you'll do:   
  • Handle a high volume of inbound calls with professionalism, efficiency, and strong call‑control techniques.
  • Assist customers with product inquiries, installation questions, basic troubleshooting, and warranty-related needs.
  • Provide accurate, timely information while maintaining Air Lift’s commitment to exceptional customer satisfaction.
  • Document all interactions thoroughly and accurately in the CRM system.
  • Escalate complex technical issues to senior staff, technical specialists, or warranty team as appropriate. 
  • Develop a working knowledge of Air Lift products, including air suspension systems, accessories, and related components. 


What you'll bring: 

  • 3–5 years of customer service or service‑related experience, preferably in a technical, mechanical, or automotive environment.
  • Strong technical aptitude with the ability to understand and explain technical concepts.
  • Excellent verbal communication, active listening, and call‑control skills.
  • Ability to handle high call volumes with professionalism and composure.
  • Proficient with Microsoft Excel and Outlook.
  • Experience using CRM or case‑management software. 
  • Strong problem‑solving skills, attention to detail, and commitment to accuracy. 
  • High sense of urgency and ability to multitask effectively. 


What we offer: 

  • Comprehensive health and wellness benefits 
  • Generous 401(k) with up to 8% company matching 
  • A supportive and inclusive company culture that prioritizes work/life balance
  • Professional development to help grow your career
  • Paid time off and paid holidays