ZipRecruiter

Log In

1

Assistant Csr Jobs in Michigan (NOW HIRING)

TalentBridge

Customer Service Representative

Canton, MI · On-site

$18/hr

Customer Service Representative Location: Canton, MI 48188 Duration: Contract Max Pay Rate: $18/hr ... Key Responsibilities * Assist customers and business partners via phone and email. * Resolve ...

TalentBridge

Customer Service Representative

Lansing, MI · On-site

$18/hr

Customer Service Representative Location: Canton, MI 48188 Duration: Contract Max Pay Rate: $18/hr ... Key Responsibilities * Assist customers and business partners via phone and email. * Resolve ...

Avflight Corporation

Customer Service Representative

Flint, MI · On-site

$15.50 - $21.25/hr

The Customer Service Representative is the first point of contact for customers arriving at our ... Provide superior customer service to crew members and passengers Assist customers with requested ...

Avflight Corporation

Customer Service Representative

Flint, MI · On-site

$15.50 - $21.25/hr

The Customer Service Representative is the first point of contact for customers arriving at our ... Duties: • Provide superior customer service to crew members and passengers • Assist customers ...

Avflight

Customer Service Representative

Grand Blanc, MI · On-site

$13.75 - $18.50/hr

The Customer Service Representative is the first point of contact for customers arriving at our ... Duties: • Provide superior customer service to crew members and passengers • Assist customers ...

Avflight

Customer Service Representative

Grand Rapids, MI · On-site

$14.75 - $20.25/hr

The Customer Service Representative is the first point of contact for customers arriving at our ... Duties: • Provide superior customer service to crew members and passengers • Assist customers ...

U-Haul

Customer Service Representative

Saint Clair Shores, MI · On-site

$14.50 - $19.75/hr

Dave Ramsey's SmartDollar Program Customer Service Representative Responsibilities: * Assist customers inside and outside a U-Haul center with U-Haul products and services. * Use smartphone-based U ...

U-Haul

Customer Service Representative

Jackson, MI · On-site

$14.50 - $19.75/hr

Dave Ramsey's SmartDollar Program Customer Service Representative Responsibilities: * Assist customers inside and outside a U-Haul center with U-Haul products and services. * Use smartphone-based U ...

U-Haul

Customer Service Representative

Taylor, MI · On-site

$14.75 - $20.25/hr

Dave Ramsey's SmartDollar Program Customer Service Representative Responsibilities: * Assist customers inside and outside a U-Haul center with U-Haul products and services. * Use smartphone-based U ...

U-Haul

Customer Service Representative

Inkster, MI · On-site

$15 - $20.25/hr

Dave Ramsey's SmartDollar Program Customer Service Representative Responsibilities: * Assist customers inside and outside a U-Haul center with U-Haul products and services. * Use smartphone-based U ...

U-Haul

Customer Service Representative

Benton Harbor, MI · On-site

$15 - $20.50/hr

Dave Ramsey's SmartDollar Program Customer Service Representative Responsibilities: * Assist customers inside and outside a U-Haul center with U-Haul products and services. * Use smartphone-based U ...

U-Haul

Customer Service Representative

Lansing, MI · On-site

$16.25 - $22/hr

Dave Ramsey's SmartDollar Program Customer Service Representative Responsibilities: * Assist customers inside and outside a U-Haul center with U-Haul products and services. * Use smartphone-based U ...

U-Haul

Customer Service Representative

Redford, MI · On-site

$14.75 - $20/hr

Dave Ramsey's SmartDollar Program Customer Service Representative Responsibilities: * Assist customers inside and outside a U-Haul center with U-Haul products and services. * Use smartphone-based U ...

next page

Showing results 1-20

All JobsCsr JobsAssistant Csr JobsAssistant Csr Jobs in Michigan

Assistant Csr information

What are some typical challenges faced by an assistant CSR and how can they effectively manage them?

Assistant CSRs (Customer Service Representatives) often handle high volumes of customer inquiries, which can be challenging when balancing speed with quality service. They may also encounter difficult or upset customers, requiring strong communication and problem-solving skills. To manage these challenges, it's important to stay organized, use active listening, and follow established protocols for escalation. Regular training and support from team members can help Assistant CSRs continuously improve their performance and adapt to changing customer needs.

What is an assistant CSR?

Assistant CSRs, or Assistant Customer Service Representatives, are entry-level professionals who support customer service operations in a company. Their duties typically include answering customer inquiries, processing orders, handling basic complaints, and assisting senior customer service staff. They play a key role in ensuring customer satisfaction by providing timely and accurate information. Assistant CSRs often work in call centers, retail stores, or offices, and their role may vary depending on the industry. This position is a great starting point for those looking to build a career in customer service.

What is the difference between Assistant Csr vs Customer Service Representative?

AspectAssistant CsrCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require basic certificationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentOffice settings, retail, call centersCall centers, retail stores, corporate offices
Employer & Industry UsageUsed across retail, telecom, banking, and service industriesCommon in retail, telecom, banking, and service sectors
Search & Comparison IntentOften compared for entry-level customer support rolesFrequently searched for customer support jobs and roles

The Assistant Csr and Customer Service Representative roles share similar environments and industry usage, focusing on customer support. The Assistant Csr often supports senior staff and handles administrative tasks, while the Customer Service Representative directly interacts with customers. Both roles require similar credentials and are vital in customer-facing industries, making them closely related in job searches and career paths.

What are the key skills and qualifications needed to thrive as an assistant CSR, and why are they important?

To thrive as an Assistant Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic office applications is often required. Patience, active listening, and a positive attitude are essential soft skills for handling customer inquiries and diffusing challenging situations. These skills ensure efficient issue resolution, positive customer experiences, and contribute to the overall success of the organization.

What are the most commonly searched types of Csr jobs in Michigan?

The most popular types of Csr jobs in Michigan are:

What cities in Michigan are hiring for Assistant Csr jobs?

Cities in Michigan with the most Assistant Csr job openings:

Assistant Csr jobs near you

Customer Service Representative Bi-lingual

J&B Medical Supply Co Inc

Wixom, MI • On-site

$15.25 - $20.75/hr

Full-time

Posted 20 days ago

Job description

Description:

Department: Customer Service

Location: Wixom, MI

Classification: Non-exempt

Reports to: Team Support/Team Lead

Created on: 05/08/2019


Summary:

The Customer Service Representative ensures customer satisfaction by proactively problem-solving, utilizing all available resources, to provide the highest level of customer service.

Essential Functions:

  1. Fluent and able to assist customer internal or external, in both English and Spanish languages via spoken or written communication.
  2. Acts as translator when needed for any JBM team.
  3. Accesses and enters data in member accounts following HIPAA guidelines.
  4. Verifies insurance following established verification processes.
  5. Creates documentation to ensure supplies are shipped per insurance guidelines.
  6. Communicates with Team Support or Team Lead for matters that require supervisor approval or intervention.
  7. Utilizes the Customer Service Wiki to maintain a strong knowledge base of processes, procedures, insurance guidelines, products and company information.
  8. Makes suggestions for process improvements.
  9. Fluent and able to assist customer internal or external, in both English and Spanish languages via spoken or written communication.
  10. Acts as translator when needed for any JBM team.


Key Competencies:

  1. Accountability
  2. Action Oriented
  3. Communicates Effectively
  4. Customer Focus
  5. Nimble Learning
  6. Being Resilient
  7. Resourcefulness
  8. Self-Development
  9. Instills Trust


Requirements:

Supervisory Responsibilities:

The Customer Service Representative Bi-lingual has no supervisory responsibilities.


Work Environment:

This job is performed in an office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands:

While performing the duties of this job, the employee is regularly required to speak, hear and see. The employee is frequently required to stand, walk, use hands to finger, handle or feel and reach with hands and arms.


Position Type:

This is a full-time position with a regular 40-hour work schedule. At times, overtime may be required.


Travel:

This position does not require travel.

Required Education and Experience:

  1. High School Diploma, GED, or equivalent experience.


Preferred Education and Experience:

  1. 2+ years of experience in a fast-paced customer service role requiring the ability to handle multiple tasks at various stages of completion.
  2. Previous experience requiring clear and calm communication by phone.
  3. Previous experience requiring the ability to effectively use computer system and maintain good records.

Other Duties:

All other duties as assigned by management. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are request of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.