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Csr Manager Jobs in Michigan (NOW HIRING)

Johnson Service Group

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Customer Service Representative

Auburn Hills, MI · On-site

$25 - $26/hr

The CSR has complete ownership of the order management process from initial order entry to product delivery for her/his dedicated accounts. The CSR interfaces with customers as well as internal and ...

Xcel Management Inc

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Customer Service Rep - Entry Level CSR

Farmington Hills, MI · On-site

$20 - $30/hr

The Customer Service Representative (Entry Level CSR) plays a key role in supporting customers ... Reporting directly to the Customer Service Manager and Team Lead, this position involves delivering ...

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Xcel Management Inc

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Customer Service Rep - Entry Level CSR

Farmington Hills, MI · On-site

$20 - $30/hr

The Customer Service Representative (Entry Level CSR) plays a key role in supporting customers ... Reporting directly to the Customer Service Manager and Team Lead, this position involves delivering ...

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All JobsCsr JobsCsr Manager JobsCsr Manager Jobs in Michigan

Csr Manager information

See Michigan salary details

$21.4K

$50.6K

$88K

How much do csr manager jobs pay per year?

As of Jul 17, 2026, the average yearly pay for csr manager in Michigan is $50,551.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,700.00 and $61,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a CSR Manager, and why are they important?

To thrive as a CSR (Corporate Social Responsibility) Manager, you need a solid understanding of sustainability practices, stakeholder engagement, and project management, often backed by a relevant degree in business, communications, or environmental studies. Familiarity with reporting frameworks such as GRI, ESG metrics, and tools like Microsoft Office or data visualization platforms is typically required. Strong communication, leadership, and relationship-building skills are crucial for collaborating with internal and external partners. These competencies ensure effective development and implementation of CSR initiatives that align with organizational values and stakeholder expectations.

What are CSR Managers?

CSR Managers, or Corporate Social Responsibility Managers, are professionals responsible for developing, implementing, and overseeing a company's social responsibility initiatives. They ensure the organization operates in a socially responsible manner by managing programs related to sustainability, community engagement, ethical practices, and environmental impact. CSR Managers also report on the effectiveness of these initiatives and work to align them with the company’s overall business goals and values. Their role often involves collaborating with stakeholders both inside and outside the company to promote positive social and environmental outcomes.

What does a CSR manager do?

A CSR manager oversees a company's corporate social responsibility initiatives, developing and implementing programs that promote ethical practices, sustainability, and community engagement. They often collaborate with departments, monitor compliance, and report on social impact, requiring strong communication and project management skills.

Is CSR a good career?

A CSR Manager oversees customer service strategies and team management, playing a key role in improving customer satisfaction and loyalty. The role often requires strong communication, problem-solving skills, and experience with customer relationship management tools. It can offer career growth into senior management positions within customer service or operations.

What jobs will be left by 2030?

By 2030, roles such as customer service managers are expected to evolve due to automation and AI integration, which may reduce demand for some traditional customer support positions. However, managerial roles that require complex decision-making, emotional intelligence, and strategic oversight will continue to be essential, especially in organizations emphasizing human-centered service and leadership skills.

How does a CSR Manager typically collaborate with other departments to implement sustainability initiatives?

CSR Managers often work closely with departments such as Marketing, Operations, Human Resources, and Procurement to align sustainability goals across the organization. For example, they may coordinate with HR to design employee volunteer programs or with Procurement to ensure responsible sourcing practices. Effective cross-functional collaboration is essential, as CSR initiatives often require buy-in and participation from various stakeholders to be successful. Regular meetings and clear communication are key to integrating CSR strategies into broader business operations.
What are the most commonly searched types of Csr jobs in Michigan? The most popular types of Csr jobs in Michigan are:
What cities in Michigan are hiring for Csr Manager jobs? Cities in Michigan with the most Csr Manager job openings:
Csr Manager jobs near you
Customer Service Representative Manager

Customer Service Representative Manager

C&C Heating & Air Conditioning

Roseville, MI • On-site

Full-time

Medical, Dental, Vision, Retirement

Re-posted 3 days ago

Job description


Call Center Manager
Are you a strategic leader who thrives in a fast-paced environment? Do you have the skills to motivate a team, drive performance, and fulfill revenue & call quality goals with precision? Are you ready to take the lead and build a high-performing team? Apply today and be part of a company that values you!
Who We Are
We are a family-owned and operated HVAC contractor in the Metro-Detroit area and have been serving our customers since 1948. We have developed a culture that invites our employees to be an integral part of our team by inspiring with praise, recognition, and offer ongoing training and education. Our customers rave about our technicians and demand only they can work in their home. We believe our team members perform their best when they are in a supportive environment and surrounded by hard-working, like-minded teammates. People often come to us simply looking for a job, but they stay because they have found a fulfilling career with room to grow and opportunities to excel.
Location: Roseville, MI
What We Offer:
  • Competitive pay, starting at $25/hr. (Depending on skills and experience)
  • Medical, dental & vision
  • 401(k), with employer match
  • Paid training and education

The Role
Manage staff that books and schedules service calls and do whatever is necessary to achieve department booked call and sales goals
Responsibilities
  • Generate an inbound and outbound call schedule to boost sales
  • Supervise and train staff on how to convert calls into booked service appointments
  • Manage dispatch to ensure the right technicians are matched to every job
  • Author and refine call scripts so they’re clear, compelling and result in more appointments
  • Get potential customers excited about the company and encourage them to spread the word
  • Conduct training to boost booked calls and ensure quick, accurate dispatch of incoming calls
  • Become an expert in your market, know the customers’ needs and how best to engage them
  • Monitor performance of staff, review recorded calls and advise them on how to promote sales
  • Adhere to the company’s plan for resolving customer complaints quickly and favorably
  • Formalize a coaching and training platform that’s cost effective and measurable
  • Show employees how their individual contributions matter to the company’s success
  • Coach employees on how to build trust and demonstrate empathy with customers
  • Regularly present reports to Operations Manager in an easy-to-understand format
  • Ensure sufficient staffing to match the business demand and seasonal spikes
  • Routinely check the status of Call Center Representatives to ensure staff is available to answer incoming calls
  • Continuously matter the Call Center during all open business hours
  • Participate in manager on-call schedule
  • Conduct weekly one-on-ones with Call Center Representatives
  • Attend company Daily Huddle
  • Attend company weekly Level 10 Meetings
  • Attend weekly one-on-one with Operations Manager
  • Any other duties as assigned by Operations Manager

Competencies for Success
  • You have a minimum of 2 years of call center management experience
  • Proven track record in customer service, ideally in management
  • Patient, diplomatic leader who understands how to diffuse conflict and convey empathy
  • Ability to inspire and lead others to attain company goals
  • IT competent, specifically Microsoft Office. ServiceTitan is a plus!
  • Highly organized with exceptional follow-through abilities
  • Strong verbal and written communications
  • Professional presentation and public speaking ability
  • Personality that blends well with a fast-paced, goal-driven environment

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