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Csr Manager Jobs in Michigan (NOW HIRING)

Dupont

Customer Service Representative

Midland, MI · Hybrid

$13.75 - $18.75/hr

The CSR has complete ownership of the order management process from initial order entry to product delivery for her/his dedicated accounts. The CSR interfaces with customers as well as internal and ...

DuPont

Customer Service Representative

Midland, MI · On-site

$12.50 - $17/hr

The CSR has complete ownership of the order management process from initial order entry to product delivery for her/his dedicated accounts. The CSR interfaces with customers as well as internal and ...

SBM Management Services

Customer Service Rep

Monroe, MI · On-site

$17.33 - $18.33/hr

Customer Service Rep Job Overview The Customer Service Representative will be responsible for the ... Talk with lead, supervisor, co-workers, managers, and customers in a professional manner * Fill in ...

Q5 Connections

Customer Service Representative

Kalamazoo, MI · On-site

$15.25 - $20.50/hr

Customer Service Representative Kalamazoo, MI, United States $ 11.00 - 13.00 (US Dollar) Job ... Manage large amounts of incoming calls * Follow communication procedures, guidelines, and policies

Air Lift Company

Customer Service Representative

Lansing, MI · On-site

$14.25 - $19.50/hr

The CSR is responsible for managing multiple customer interactions with confidence, accuracy, and excellent call‑control skills while maintaining a positive, customer‑centric attitude. Available ...

Air Lift Company

Customer Service Representative

Lansing, MI · On-site

$16.25 - $22/hr

The CSR is responsible for managing multiple customer interactions with confidence, accuracy, and excellent call‑control skills while maintaining a positive, customer‑centric attitude. Available ...

Air Lift Company

Customer Service Representative

Lansing, MI · On-site

$14.25 - $19.50/hr

The CSR is responsible for managing multiple customer interactions with confidence, accuracy, and excellent call‑control skills while maintaining a positive, customer‑centric attitude. Available ...

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Showing results 21-40

All JobsCsr JobsCsr Manager JobsCsr Manager Jobs in Michigan

Csr Manager information

See Michigan salary details

$21.4K

$50.6K

$88K

How much do csr manager jobs pay per year?

As of Sep 9, 2026, the average yearly pay for csr manager in Michigan is $50,551.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,700.00 and $61,000.00 per year, depending on experience, location, and employer.

What is a CSR manager?

CSR Managers, or Corporate Social Responsibility Managers, are professionals responsible for developing, implementing, and overseeing a company's social responsibility initiatives. They ensure the organization operates in a socially responsible manner by managing programs related to sustainability, community engagement, ethical practices, and environmental impact. CSR Managers also report on the effectiveness of these initiatives and work to align them with the company’s overall business goals and values. Their role often involves collaborating with stakeholders both inside and outside the company to promote positive social and environmental outcomes.

What are the key skills and qualifications needed to thrive as a CSR manager, and why are they important?

To thrive as a CSR (Corporate Social Responsibility) Manager, you need a solid understanding of sustainability practices, stakeholder engagement, and project management, often backed by a relevant degree in business, communications, or environmental studies. Familiarity with reporting frameworks such as GRI, ESG metrics, and tools like Microsoft Office or data visualization platforms is typically required. Strong communication, leadership, and relationship-building skills are crucial for collaborating with internal and external partners. These competencies ensure effective development and implementation of CSR initiatives that align with organizational values and stakeholder expectations.

How does a CSR manager typically collaborate with other departments to implement sustainability initiatives?

CSR Managers often work closely with departments such as Marketing, Operations, Human Resources, and Procurement to align sustainability goals across the organization. For example, they may coordinate with HR to design employee volunteer programs or with Procurement to ensure responsible sourcing practices. Effective cross-functional collaboration is essential, as CSR initiatives often require buy-in and participation from various stakeholders to be successful. Regular meetings and clear communication are key to integrating CSR strategies into broader business operations.

How much do customer service representative managers make in the US?

Customer Service Manager salaries in the US typically range from $50,000 to $85,000 annually, with the median around $65,000. Factors such as experience, industry, and location can influence compensation, and managers often oversee teams, handle escalations, and utilize customer service software.

Is CSR a good career choice?

A CSR Manager role involves overseeing customer service strategies and ensuring customer satisfaction, often requiring strong communication, leadership, and problem-solving skills. It can be a rewarding career with opportunities for advancement in various industries, but job satisfaction depends on individual interests and organizational environment.

What are the most commonly searched types of Csr jobs in Michigan?

The most popular types of Csr jobs in Michigan are:

What cities in Michigan are hiring for Csr Manager jobs?

Cities in Michigan with the most Csr Manager job openings:

Csr Manager jobs near you
Infographic showing various Csr Manager job openings in Michigan as of August 2026, with employment types broken down into 80% Full Time, 19% Part Time, and 1% Contract. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution, with an average salary of $50,551 per year, or $24.3 per hour.

Customer Service Representative

Midland, MI • On-site

DuPont de Nemours, Inc.
Manufacturing • 10K+ employees
Learn more about DuPont de Nemours, Inc.external

$13.75 - $18.75/hr

Full-time

Re-posted 5 days ago

Key responsibilities

  • Manage the order management process from initial order entry to product delivery for dedicated accounts.

  • Interface with customers and internal/external partners to address inquiries, resolve issues, and support order processing using SAP and other systems.

  • Coordinate with supply chain, sales, and logistics teams to ensure timely order fulfillment, resolve supply issues, and handle customer disputes.

DuPont rating

8.3

Company rating: 8.3 out of 10

Based on 88 frontline employees who took The Breakroom Quiz

26th of 104 rated chemical manufacturers

Job description

At DuPont, our purpose is to empower the world with essential innovations to thrive. We work on things that matter. Whether it's providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers around the world. Discover the many reasons the world's most talented people are choosing to work at DuPont. Why Join Us | DuPont Careers
DuPont is seeking an experience Customer Service Representative to join our Midland, MI team!
A successful Customer Service Representative (CSR) must have a customer focused mindset, which enables her/him to deliver excellent customer service. The CSR has complete ownership of the order management process from initial order entry to product delivery for her/his dedicated accounts.
The CSR interfaces with customers as well as internal and external functional partners. By building successful relationships, the CSR aligns multiple internal resources and capabilities, toward the goal of zero-defect customer satisfaction. Strong communication skills allow the CSR to translate the customers' needs into information upon which the CSR, the business and other functions can make decisions and promptly act.
Your key responsibilities will be/what you'll do:
  • Customer Engagement and Order Management
  • Responsible for multiple SAP transactions (i.e. order entry, returns, credits/debits, quality notifications, outputs, deliveries/shipments, invoices)
  • Work directly with the most strategic, complex, high-volume and/or greater-revenue-generating customers
  • Support customers with their administrative and technical questions (EDI/Capture/MyDuPont), which requires to develop a good understanding and knowledge of the products & services offered by DuPont
  • Build working relationships with commercial team partners to exceed customer expectations
  • Analyze customer ordering patterns to anticipate customer needs
  • Serve as a liaison with customers on administrative and technical matters (EDI/Capture/MyDuPont)
  • Respond to customer inquiries and complaints in a timely manner
  • Review daily reports to proactively address and resolve issues (i.e. open order report, returns report, SAP block report, promise/failure, etc.)
  • Demonstrate flexibility/adaptability in a dynamic, fast-paced team environment
  • Quickly identify and own resolution of customer issues
  • Responsible for investigating and driving timely resolution of customer disputes. This involves interaction with the customer, credit, and sales representative
  • Make decisions for customers' return following a quality complaint within their assigned Delegation of Authority (DOA) limit
  • As part of the account team, relay all pertinent information gathered from the customer to the account manager (forecast, new project, changes in the organization.)

Business Processes
  • Work with Asset Schedulers and other supply chain partners to assess and resolve material availability, supply issues, order management and prioritization
  • Engage sales team on customer issues and requests, pricing, and approvals, followed by necessary actions to resolve
  • Coordinate with warehouse and logistics partners to manage expedites, special freight handling, daily deliveries/shipments
  • Create and maintain customer desk manuals and other documentation in SharePoint or SAP
  • Identify areas for improvement and implement change to consistently strive for greater effectiveness and efficiency
  • Execute complex work processes through multiple systems and technology
  • Leverage multiple internal resources to optimize customer satisfaction with cost to serve objectives for the business
  • Work with Sales/Sales Support/Customer Advocacy/Pricing Team on quotes, new customer set-up/changes, pricing, order fulfillment issues, complaints, and samples
  • Process new customer set up and changes to existing customer master data via MDG Database
  • Request new customer set up and changes to existing customer master data in MDG Database
  • Quick learner, in using various applications

Controls and Compliance
  • Understand and support both internal and external audit requirements as it relates to customer service activities
  • Provide timely responses for all control & audit requests, including month-end order to cash processes
  • Engage in and drive the continuous improvement of quality processes by working on best practices. Adhere to policy and compliance standards
  • Be the quality champion on behalf of the customer and ensure internal teams are providing timely follow-up and resolution of complaints
  • Responsible for acting within assigned delegation of authority to perform SAP transactions (i.e. credits, returns, samples) while adhering to internal controls and SOX compliance

JOB QUALIFICATIONS
Requirements:
  • Bachelor's degree is preferred
  • Hybrid Role: 4 days in office; 1 day remote
  • Minimum 2 years of Customer Service experience or equivalent
  • Proficiency in SAP or another ERP system required
  • Intermediate to high level Microsoft Office proficiency required (including Outlook, Excel, PowerPoint, Word, and SharePoint); SalesForce.com experience is a plus

Join our Talent Community to stay connected with us!
DuPont is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit our Accessibility Page for Contact Information.
DuPont offers a comprehensive pay and benefits package. To learn more visit the Compensation and Benefits page.

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