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Entry Level Computer Support Specialist Jobs in Madison, WI

Reid Agency

Remote Entry Level Sales Rep

Janesville, WI · Remote

$500 - $30K/wk

As an Entry Level Sales Rep, you will be responsible for utilizing your computer skills to ... Provide excellent customer service and support to clients This is a 1099 - 100% Commission pay ...

Reid Agency

Remote Entry Level Sales Rep

Janesville, WI · On-site

$500 - $30K/wk

As an Entry Level Sales Rep, you will be responsible for utilizing your computer skills to ... Provide excellent customer service and support to clients This is a 1099 - 100% Commission pay ...

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Entry Level Computer Support Specialist information

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$15

$26

$41

How much do entry level computer support specialist jobs pay per hour?

As of May 28, 2026, the average hourly pay for entry level computer support specialist in Madison, WI is $26.56, according to ZipRecruiter salary data. Most workers in this role earn between $21.35 and $29.71 per hour, depending on experience, location, and employer.

What Does an Entry Level Computer Support Specialist Do?

An entry-level computer support specialist is an IT worker who installs software, maintains computer systems and related equipment, and offers technical support and troubleshooting help with the computers or network for which they are responsible. Your duties in this career include user training, and you are often on call to answer questions and solve IT problems for employees or clients. An entry-level computer support specialist generally handles their responsibilities as part of an IT department of a business, but you can also provide support as part of a third-party IT service provider.

What are the key skills and qualifications needed to thrive as an Entry Level Computer Support Specialist, and why are they important?

To thrive as an Entry Level Computer Support Specialist, you need a solid understanding of computer hardware, software troubleshooting, and basic networking, often supported by a relevant associate degree or IT certification such as CompTIA A+. Familiarity with help desk ticketing systems, remote support tools, and standard operating systems like Windows and macOS is typically required. Strong problem-solving abilities, effective communication, and patience with users are valuable soft skills in this role. These skills and qualities are vital for efficiently resolving technical issues and ensuring a positive user experience.

What are some common challenges faced by entry level computer support specialists in their first year?

Entry level computer support specialists often encounter challenges such as troubleshooting unfamiliar technical issues, managing a high volume of support requests, and clearly communicating complex information to non-technical users. Adapting to various hardware and software environments, as well as learning company-specific processes, can also be demanding. However, these challenges provide valuable learning experiences and help build strong problem-solving and customer service skills.

What is the difference between Entry Level Computer Support Specialist vs Help Desk Technician?

AspectEntry Level Computer Support SpecialistHelp Desk Technician
Required CertificationsCompTIA A+ often preferredCompTIA A+ typically required
Work EnvironmentIn-office or remote technical supportHelp desk or call center support
Employer & Industry UsageIT departments, tech companies, small businessesIT service providers, corporate support centers
Common Search & Comparison IntentUnderstanding entry-level IT support rolesEntry-level help desk support roles

The Entry Level Computer Support Specialist and Help Desk Technician roles both serve as foundational IT support positions. While they share similar certifications and work environments, the Specialist may handle broader technical issues, whereas the Technician often focuses on customer support and troubleshooting via help desk systems. Both roles are essential for organizations seeking to maintain efficient IT operations at an entry level.

More about Entry Level Computer Support Specialist jobs
What are the most commonly searched types of Computer Support Specialist jobs in Madison, WI? The most popular types of Computer Support Specialist jobs in Madison, WI are:
What are popular job titles related to Entry Level Computer Support Specialist jobs in Madison, WI? For Entry Level Computer Support Specialist jobs in Madison, WI, the most frequently searched job titles are:
What job categories do people searching Entry Level Computer Support Specialist jobs in Madison, WI look for? The top searched job categories for Entry Level Computer Support Specialist jobs in Madison, WI are:
What cities near Madison, WI are hiring for Entry Level Computer Support Specialist jobs? Cities near Madison, WI with the most Entry Level Computer Support Specialist job openings:
Entry Level Computer Support Specialist jobs near you
Infographic showing various Entry Level Computer Support Specialist job openings in Madison, WI as of May 2026, with employment types broken down into 100% Full Time. Highlights an 38% In-person, 19% Hybrid, and 43% Remote job distribution, with an average salary of $55,237 per year, or $26.6 per hour.
Customer Support Specialist

Customer Support Specialist

Baker Manufacturing Company LLC

Evansville, WI • On-site

$17.50 - $23.50/hr

Full-time

Posted 11 days ago

Job description

Job Type
Full-time
Description
Customer Success Specialist - Technical/Sales Growth Track
Department: Customer Success
Location: Evansville, WI
Reports To: Sr. Director of Customer Success and Marketing
Work Arrangement: Hybrid (Evansville-based; approximately 50% remote after onboarding and training)
Position Summary
Baker Water Systems is seeking a motivated, growth-minded Customer Success Specialist - Technical/Sales Growth Track to join our team. This role is ideal for an early-career professional or recent graduate who is eager to build a long-term career in customer success, sales support, and technical product knowledge within a manufacturing environment
This position will play an important role in supporting our customers through order entry, quoting, inbound and outbound communication, pricing and availability support, and cross-functional coordination. Over time, this individual will be developed into a higher-level role with increasing responsibility, including more technical product support, customer account engagement, and leadership opportunity.
This is a strong opportunity for someone who enjoys communication, problem-solving, teamwork, and learning how a business operates from the inside out.
Key Responsibilities
  • Enter and manage customer orders accurately and efficiently
  • Prepare quotes and follow up on open quote opportunities
  • Handle inbound customer calls and emails in a professional and timely manner
  • Make outbound calls for quote follow-up, order follow-up, and customer outreach
  • Communicate pricing, availability, and order status to customers
  • Coordinate internally with Sales, Operations, Shipping, Planning, and other departments
  • Maintain accurate customer records and activity in company systems
  • Support a paperless, organized workflow with strong attention to detail
  • Help ensure a high-quality customer experience through timely communication and follow-through
  • Learn Baker Water Systems products, processes, and customer needs over time
  • Grow into more technical and advanced customer support responsibilities
  • Demonstrate initiative, ownership, and leadership potential as part of long-term development

Qualifications
  • Associate's degree preferred in sales, business, marketing, communications, management, or a related field. Equivalent relevant experience will also be considered
  • Strong written and verbal communication skills
  • Strong organizational skills and attention to detail
  • Comfortable speaking with customers by phone and email
  • Ability to manage multiple priorities and follow through on tasks
  • Positive attitude and willingness to learn
  • Strong problem-solving and teamwork skills
  • Interest in developing technical product knowledge over time
  • Interest in future leadership or higher-level responsibilities preferred
  • Experience with CRM, ERP, Microsoft Office, or customer support systems is a plus, but not required

Preferred Characteristics
  • Eager to learn and grow within the company
  • Comfortable in a fast-paced environment
  • Professional, dependable, and proactive curious and coachable
  • Interested in building a long-term career path, not just taking a job

Growth Opportunity
This role is designed as a development position with the opportunity to grow into a more advanced Customer Success, technical, or leadership-oriented role over time.
Physical / Work Expectations
This position is based out of Evansville, Wisconsin
Hybrid schedule with approximately 50% remote flexibility after onboarding and training
Standard office and computer-based work
Periodic in-person collaboration and training required
Requirements
  • Strong communication and organizational skills
  • A positive attitude and willingness to learn
  • Interest in customer success, sales support, and business operations
  • Ability to manage multiple priorities and stay detail-oriented
  • Leadership potential and interest in future growth
  • Associate's degree preferred in sales, business, marketing, communications, management, or a related field; relevant experience will also be considered

Apply