Entry Level Claims Intake Specialist Jobs in Raleigh, NC

We review every application based on the skills and experience needed across our services. If your profile matches a current or upcoming role, we will contact you with a specific opportunity within our organisation.

This is a single application process used across multiple mental health and substance use services. Instead of advertising each role separately, we maintain a talent pool so we can hire quickly when needs arise.

If you are interested, please complete the application form and select the service areas and roles you would like to be considered for.

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Service areas we hire for

Please select one or more areas of interest:

ACTT (Assertive Community Treatment Team)

• Intensive, multidisciplinary community treatment for individuals with severe and persistent mental health needs
• High-frequency outreach, crisis response, and long-term stabilization support

CST (Community Support Team)

• Community-based mental health support focused on recovery, independence, and ongoing engagement
• Structured support for individuals stepping down from higher intensity services or needing preventative intervention

IIH (Intensive In-Home Services)

• Family-focused, in-home therapeutic support for children, adolescents, and caregivers
• Support aimed at reducing risk of out-of-home placement and improving family functioning

Personal Care Services

• Daily living support (ADLs) for individuals with mental health, disability, or substance use recovery needs
• Assistance with routines, safety, and maintaining independence

Tailored Care Management

• Care coordination for individuals with complex behavioral health and social needs
• Connecting clients to clinical services, housing, benefits, and community resources

Administrative Teams

• Intake, scheduling, documentation, and coordination support
• Ensuring continuity between clinical teams, clients, and external partners

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Roles we commonly hire for

We recruit across all experience levels, from entry-level support roles to licensed clinical positions:

Clinical & Community Support

• Qualified Mental Health Professional (QMHP)
• Behavioral Health Technician / Support Worker
• Peer Support Specialist
• Case Manager
• Care Coordinator
• Licensed Clinical Staff (LCSW, LCMHC, LPC, LMFT where applicable)

ACTT & CST Services

• ACTT Team Member (multidisciplinary intensive support)
• CST Specialist / Community Support Worker

IIH Services

• IIH Specialist / In-Home Support Worker
• Family Support Technician

Care Management

• Tailored Care Manager
• Service Coordinator

Administrative

• Intake Specialist
• Scheduling / Operations Coordinator
• Documentation / Records Support

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Education, experience & licensing

We work across a wide range of qualifications depending on role:

• Entry-level support roles: high school diploma or equivalent, plus relevant lived or work experience
• Behavioral health support roles: associate degree or equivalent experience in human services, psychology, or related fields
• Professional roles: bachelor's degree in social work, psychology, counseling, or related field
• Licensed clinical roles: active state licensure where required (e.g. LCSW, LCMHC, LPC, LMFT)

We also value:

• Lived experience in recovery (especially for peer support roles)
• Direct experience in mental health or substance use services
• Trauma-informed, person-centered approaches

Certifications may include CPR/First Aid, crisis intervention training, or other state-specific behavioral health requirements depending on role.

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What we look for

We review applications based on:

• Experience supporting individuals with mental health and/or substance use needs
• Ability to work in structured, often high-need community environments
• Communication and documentation skills appropriate to care coordination and clinical support
• Collaboration across clinical, family, and administrative teams
• Commitment to recovery-oriented, person-centered care

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How the talent pool works

1. Submit your application and CV
2. Select the service areas and roles you are interested in
3. We review and tag your profile based on experience and qualifications
4. When a role opens, we search this talent pool first
5. If there is a match, we contact you with:
   • Role details
   • Service assignment (ACTT, CST, IIH, Personal Care, Care Management, or Admin)
   • Requirements and next steps

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Why apply

• One application across all behavioural health service areas
• Consideration for multiple roles at different levels of responsibility
• Continuous review for future openings without reapplying
• Opportunities across clinical, community, and administrative pathways

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Apply

Click "Apply" and submit your CV.
Please select all service areas and roles that match your experience or interest so we can align your application with upcoming opportunities.