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Entry Level Change Management Jobs in Virginia (NOW HIRING)

AECOM

Entry-level Structural Engineer

Roanoke, VA · On-site

Change the World. At AECOM, we're delivering a better world. Whether improving your commute ... managers and other professionals delivering projects that create a positive and tangible impact ...

AECOM

Entry-level Structural Engineer

Roanoke, VA · Hybrid

Change the World. At AECOM, we're delivering a better world. Whether improving your commute ... managers and other professionals delivering projects that create a positive and tangible impact ...

IMIA, LLC

Service Desk Analyst IV

Portsmouth, VA

$80K - $90K/yr

Follow established change management, incident management, cybersecurity, data handling, acceptable ... None LEVELING GUIDELINES Level Scope and Expectations Service Desk Analyst I Entry-level service ...

Actalent

Civil Engineer - Entry Level

Ashburn, VA

$60K - $75K/yr

Support multiple projects simultaneously, managing tasks as deadlines and priorities change. * Communicate clearly with team members to ensure deliverables are completed accurately and on schedule.

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Entry Level Change Management information

What is an entry level change management?

An Entry Level Change Management job involves supporting organizational change initiatives by assisting in communication, training, and stakeholder engagement efforts. Responsibilities typically include conducting impact analyses, helping to develop change strategies, and providing administrative support to senior change managers. The role requires strong organizational, communication, and problem-solving skills. It is a great starting point for those looking to build a career in change management, organizational development, or consulting.

What kinds of projects or initiatives might an entry level change management professional support?

Entry Level Change Management professionals often assist with projects related to organizational restructuring, system or software rollouts, process improvements, or mergers and acquisitions. Daily responsibilities may include coordinating communications, supporting training sessions, preparing documents, and helping manage stakeholder feedback. You’ll typically work closely with project managers, human resources, IT, and department leaders in these efforts. This role provides exposure to multiple business areas and offers excellent opportunities to develop problem-solving, collaboration, and project management skills that are valuable for career advancement.

What are the key skills and qualifications needed to thrive in entry level change management, and why are they important?

To thrive as an Entry Level Change Management professional, you typically need a bachelor’s degree in business, communications, or a related field, along with an understanding of organizational change concepts and project coordination. Familiarity with tools such as Microsoft Office Suite, project management software, and, occasionally, change management frameworks like Prosci or ADKAR is beneficial. Strong communication, adaptability, teamwork, and relationship-building skills are important soft skills in this role. These skills and tools help facilitate smooth organizational transitions, boost employee buy-in, and ensure the successful adoption of new processes or initiatives.

How to start a career in entry level change management?

To start a career in entry level change management, gain a foundational understanding of organizational change processes through relevant coursework or certifications such as Prosci or ACMP. Develop strong communication, problem-solving, and project management skills, and seek internships or entry-level roles in related fields like business analysis or project coordination to gain practical experience.

Where to start with entry level change management?

To start in entry-level change management, gain a basic understanding of organizational change principles and develop strong communication and problem-solving skills. Pursuing relevant certifications like Prosci or ACMP and gaining experience through internships or related roles can also help build a foundation for a career in change management.

What are the most commonly searched types of Change Management jobs in Virginia?

The most popular types of Change Management jobs in Virginia are:

What are popular job titles related to Entry Level Change Management jobs in Virginia?

For Entry Level Change Management jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Entry Level Change Management jobs in Virginia look for?

The top searched job categories for Entry Level Change Management jobs in Virginia are:

What cities in Virginia are hiring for Entry Level Change Management jobs?

Cities in Virginia with the most Entry Level Change Management job openings:

Entry Level Change Management jobs near you
Infographic showing various Entry Level Change Management job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution.

IT Service Desk & Technical Support Professional | On-site | Alexandria, VA | US Citizenship Require

ARES Enterprise

Fairfax, VA • On-site

Full-time

Posted yesterday

New

Job description

Description:

Ares Enterprise is seeking qualified IT Service Desk, Help Desk, Customer Support, Desktop Support, Technical Support, and IT Operations professionals for a potential Federal Government opportunity supporting the U.S. Patent and Trademark Office (USPTO).


This is a broad recruiting opportunity covering multiple skill levels and functional areas, from entry-level customer and Tier 1 support through Tier 2 technical support, executive support, knowledge management, team leadership, and program management.


Selected candidates will support a large-scale enterprise environment providing technical and customer support to Government employees, contractors, remote users, executives, and external customers.


Depending on experience and assigned role, responsibilities may include:

  • Provide Tier 1 and Tier 2 IT support through phone, email, chat, voicemail, service portals, and in-person support.
  • Receive, document, categorize, troubleshoot, resolve, and escalate incidents and service requests.
  • Troubleshoot desktops, laptops, mobile devices, operating systems, applications, peripherals, network connectivity, authentication, and remote-access issues.
  • Provide advanced troubleshooting and problem resolution for incidents escalated from the Tier 1 Service Desk.
  • Support Microsoft Windows, Microsoft 365, Microsoft Teams, Active Directory, enterprise applications, and end-user computing environments.
  • Create and maintain incidents, service requests, problems, tasks, and work orders within enterprise IT Service Management platforms.
  • Utilize ServiceNow and Salesforce platforms to manage customer interactions, incidents, service requests, and support activities.
  • Support password resets, Multi-Factor Authentication (MFA), PIV authentication, user accounts, email accounts, and other identity and access management functions.
  • Create, modify, disable, and de-provision user and system accounts.
  • Provide executive/VIP technical support, including troubleshooting hardware and software and supporting meetings, presentations, video conferencing, and travel technology.
  • Monitor assigned ticket queues and ensure requests are resolved or escalated within established Service Level Agreements (SLAs).
  • Conduct advanced troubleshooting, root-cause analysis, incident trending, and problem analysis.
  • Maintain accurate and detailed documentation of customer interactions and troubleshooting activities.
  • Develop, maintain, review, and update Knowledge Articles, Standard Operating Procedures (SOPs), user guides, technical documentation, and training materials.
  • Support knowledge management, incident management, problem management, request fulfillment, change management, service level management, and configuration management processes.
  • Participate in quality assurance activities including ticket reviews, call monitoring, customer satisfaction analysis, and process audits.
  • Identify recurring issues and recommend technical, procedural, automation, or knowledge-management improvements.
  • Support implementation and use of emerging technologies including AI-enabled service desk capabilities, Virtual Agents, automated case summarization, knowledge search, and workflow automation.
  • Participate in training, cross-training, knowledge transfer, continuous service improvement, and process improvement activities.
  • Support surge requirements, major incidents, system deployments, migrations, and other special projects as required.
  • Maintain compliance with Government security, privacy, cybersecurity, operational, and documentation requirements.
Requirements:

Candidates should meet the requirements applicable to the position for which they are selected:

  • Minimum 1 year of relevant experience in IT support, help desk/service desk operations, desktop support, customer service, contact center operations, technical support, knowledge management, or a related discipline.
  • Strong customer-service orientation with the ability to provide professional and courteous support in a high-volume environment.
  • Strong verbal and written communication skills.
  • Ability to communicate technical information clearly to both technical and non-technical users.
  • Experience documenting customer interactions, troubleshooting activities, resolutions, and escalations.
  • Basic understanding of incident management, service requests, troubleshooting, and escalation procedures.
  • Ability to follow established SOPs, Knowledge Articles, scripts, security requirements, and operational procedures.
  • Ability to meet established response, resolution, quality, and customer-satisfaction SLAs.
  • Proficiency using computers, email, collaboration platforms, ticketing systems, and standard office productivity applications.
  • Ability to work independently while functioning effectively within a structured team environment.
  • Ability to learn new systems, applications, technologies, and Government procedures.
  • Ability to successfully complete required Government background investigation, suitability, onboarding, and security requirements.
  • Must meet applicable U.S. citizenship requirements established by the Government for the assigned position.


Technical Qualifications


Experience with one or more of the following is highly desirable:

  • ServiceNow
  • Salesforce
  • IT Service Management (ITSM)
  • Microsoft Windows
  • Microsoft 365
  • Microsoft Teams
  • Active Directory
  • PIV / MFA
  • Identity and Access Management
  • Desktop and Laptop Support
  • Mobile Device Support
  • Remote Access / VPN
  • Enterprise Service Portals
  • Contact Center / ACD / IVR technologies
  • Knowledge Management
  • SharePoint
  • Incident Management
  • Problem Management
  • Change Management
  • Request Fulfillment
  • Service Level Management
  • CMDB / Configuration Management
  • AI-enabled IT support / Virtual Agent technologies
  • Preferred Qualifications
  • Previous experience supporting a Federal Government customer.
  • Experience supporting a large enterprise environment.
  • Experience working in an SLA-driven Service Desk or Contact Center.
  • ServiceNow and/or Salesforce experience.
  • ITIL certification or practical ITIL experience.
  • Help Desk Institute (HDI) certification.
  • Microsoft technical certification.
  • Experience supporting environments with 10,000+ users.
  • Experience providing Tier 1 or Tier 2 enterprise technical support.
  • Experience supporting executive or VIP customers.
  • Experience with Active Directory and account administration.
  • Experience creating Knowledge Articles, SOPs, technical documentation, or user guides.
  • Experience performing quality assurance, ticket reviews, call monitoring, or service desk reporting.
  • Experience with workforce management, call-volume forecasting, scheduling, or contact center operations.
  • Experience using automation, Artificial Intelligence, Virtual Agents, or Generative AI within an enterprise support environment.