Entertainment Writer Jobs in Ohio (NOW HIRING)

Description
Hartville Hardware
Hartville Hardware & Lumber • An HRM Enterprises Company
You Belong Here.Service Writer
Outdoor Power Equipment
Hartville, OH | Outdoor Power Repair Department
Part-TimeHourlySome EveningsSome Saturdays
Location
Hartville, OH
Department
Outdoor Power
Repair
Employment Type
Part-Time • Hourly
Availability
Some Evenings
& Saturdays
Education
High School
Diploma / GED
Environment
Climate-Controlled
Indoor
Work Environment
This role is performed primarily in a climate-controlled indoor environment with a moderate noise level. Some Saturday and evening availability is required.
About HRM Enterprises
Since 1939, HRM Enterprises, Inc. has grown from a small family-owned business into a diverse group of companies with a shared purpose: to serve others with integrity and excellence.
Our family of businesses includes Hartville Hardware & Lumber, the nation's largest independently owned hardware store; Hartville Kitchen, known for its homestyle meals, bakery, and 500-seat entertainment venue; The Shop at Hartville Kitchen, with 25,000 square feet of retail space, and the Hartville MarketPlace & Flea Market, the largest indoor/outdoor market of its kind in the country. Together, these businesses make our Hartville campus a destination for guests searching for quality, community, and connection.
Beyond the Hartville campus, HRM Enterprises is the parent company to Hartville Hardware in Middlefield, Hartville Contractors Supply, Top Advantage Surfaces, Lehman's, HRM Fulfillment Center, Go & Glow Car Wash, and Coshocton Lumber Company. Across all locations, over 900 team members serve with purpose each day.
At HRM Enterprises, our approach is simple: treat others the way you'd want to be treated. This belief shapes how we serve our guests and how we care for each other. We're committed to being the best place to work by offering Sundays off, family-friendly hours, competitive benefits, and meaningful perks like team events, milestone celebrations, and team member discounts.
Position Overview
The Service Writer for Outdoor Power Equipment is the communication hub of our Outdoor Power Repair Department. You are the voice our customers hear when they have questions about their equipment, their repair estimate, or their bill - and your follow-through is what turns a stressful repair into a confident, positive experience.
Success in this role means customers always know where things stand. You stay ahead of calls before they come in, communicate clearly between customers and technicians, and keep the department organized and running smoothly. If you have a genuine interest in outdoor power equipment and a natural talent for customer communication, this is a great fit.
What You Will Do
Customer Communication

• Field internal and external customer inquiries via phone, text, or email to the Outdoor Power Repair Department
• Follow up proactively with customers regarding the status of their equipment repairs
• Communicate with customers on billing, estimates, and general service inquiries in a clear and professional manner
• Assist customers with equipment intake for new repairs and with retrieval of completed equipment

Department Operations

• Communicate with technicians regarding work order status and priorities
• Update customer profiles using equipment details, hours, and information from work orders
• Help maintain department filing, records, and documentation with accuracy
• Process warranty and/or product improvement claims, including computation of charges, submission, and follow-up as needed
• Perform other tasks as directed by the relevant supervisor or manager

Core Competencies
Mechanical Knowledge
An understanding of outdoor power equipment mechanics that allows you to explain the scope and rationale of a repair estimate in terms customers can understand.
Customer Service
Ability to meet customers' needs in a way that results in a positive experience while consistently following company procedures.
Communication
Strong oral and written communication skills - able to present information clearly to customers, technicians, and management.
Organization
Ability to keep accurate records, manage daily and ongoing calendar goals, and focus on predetermined outcomes with attention to detail.
Problem-Solving
Ability to manage a variety of situations calmly, control emotions under pressure, and implement practical solutions effectively.
Qualifications & Skills

• High school diploma or GED required; some college-level coursework preferred
• Working knowledge of computers required; experience with service management or point-of-sale systems a plus
• Proficiency in English - ability to read, analyze, interpret, and communicate effectively in written and verbal form
• Ability to write reports and business correspondence professionally
• Previous experience in a customer-facing or service-writing role is preferred
• Interest in or familiarity with outdoor power equipment mechanics strongly preferred
• Some Saturday and evening availability required
• Willingness to become forklift certified for use in the East Drive-Thru

Physical Requirements
On Your Feet
Up to 10 Hours
Per Day
Lifting
Up to 50 lbs
Occasionally
Movement
Walking, Sitting
& Ladder Climbing
Forklift
Certification
Required
Our Values & What We Expect
We seek individuals who thrive in a collaborative environment and share our commitment to going above and beyond for every guest. Our core values guide everything we do:
We Do Whatever It Takes
We Give More Than Is Expected
We Are Long-Term Focused
Why You Will Love It Here
Sundays Off
Competitive Pay
Flexible Schedule
Team Member Discounts
Wellness Programs
Professional Development
Family-Friendly Hours
Team Events & Milestone Celebrations
Compensation Package

• Competitive PayWe offer competitive hourly pay commensurate with your skills, experience, and the current market standards.
• Flexible SchedulePart-time scheduling that works within our business hours, with some evening and Saturday availability expected.
• Team Member DiscountsExclusive discounts on our products and services, reflecting our appreciation for valued team members.
• Wellness ProgramsParticipation in wellness programs designed to enhance your overall health and well-being.
• Professional DevelopmentOngoing opportunities for growth and development within HRM Enterprises.

If you take pride in clear communication, love solving problems for people, and have a passion for outdoor power equipment - we would love to have you on our team at Hartville Hardware.
Hartville Hardware
Hartville Hardware & Lumber • An HRM Enterprises Company
You Belong Here.
Pre-Employment Screening
All offers of employment are contingent upon the successful completion of a hair follicle drug screening and a criminal background check prior to your first day of employment.
HRM Enterprises, Inc. is an Equal Opportunity Employer.