We are a team of strategists, data scientists, operators, creatives, designers, engineers, and ... Work you'll do As a BPO/BPaaS Senior Manager on the Digital Foundry, Operate, & Innovation team ...
We are a team of strategists, data scientists, operators, creatives, designers, engineers, and ... Work you'll do As a BPO/BPaaS Senior Manager on the Digital Foundry, Operate, & Innovation team ...
We are a team of strategists, data scientists, operators, creatives, designers, engineers, and ... Work you'll do As a BPO/BPaaS Senior Manager on the Digital Foundry, Operate, & Innovation team ...
We are a team of strategists, data scientists, operators, creatives, designers, engineers, and ... Work you'll do As a BPO/BPaaS Senior Manager on the Digital Foundry, Operate, & Innovation team ...
We are a team of strategists, data scientists, operators, creatives, designers, engineers, and ... Work you'll do As a BPO/BPaaS Senior Manager on the Digital Foundry, Operate, & Innovation team ...
We are a team of strategists, data scientists, operators, creatives, designers, engineers, and ... Work you'll do As a BPO/BPaaS Senior Manager on the Digital Foundry, Operate, & Innovation team ...
We are a team of strategists, data scientists, operators, creatives, designers, engineers, and ... Work you'll do As a BPO/BPaaS Senior Manager on the Digital Foundry, Operate, & Innovation team ...
We are a team of strategists, data scientists, operators, creatives, designers, engineers, and ... Work you'll do As a BPO/BPaaS Senior Manager on the Digital Foundry, Operate, & Innovation team ...
We are a team of strategists, data scientists, operators, creatives, designers, engineers, and ... Work you'll do As a BPO/BPaaS Senior Manager on the Digital Foundry, Operate, & Innovation team ...
We are a team of strategists, data scientists, operators, creatives, designers, engineers, and ... Work you'll do As a BPO/BPaaS Senior Manager on the Digital Foundry, Operate, & Innovation team ...
We are a team of strategists, data scientists, operators, creatives, designers, engineers, and ... Work you'll do As a BPO/BPaaS Senior Manager on the Digital Foundry, Operate, & Innovation team ...
We are a team of strategists, data scientists, operators, creatives, designers, engineers, and ... Work you'll do As a BPO/BPaaS Senior Manager on the Digital Foundry, Operate, & Innovation team ...
We are a team of strategists, data scientists, operators, creatives, designers, engineers, and ... Work you'll do As a BPO/BPaaS Senior Manager on the Digital Foundry, Operate, & Innovation team ...
We are a team of strategists, data scientists, operators, creatives, designers, engineers, and ... Work you'll do As a BPO/BPaaS Senior Manager on the Digital Foundry, Operate, & Innovation team ...
We are a team of strategists, data scientists, operators, creatives, designers, engineers, and ... Work you'll do As a BPO/BPaaS Senior Manager on the Digital Foundry, Operate, & Innovation team ...
We are a team of strategists, data scientists, operators, creatives, designers, engineers, and ... Work you'll do As a BPO/BPaaS Senior Manager on the Digital Foundry, Operate, & Innovation team ...
We are a team of strategists, data scientists, operators, creatives, designers, engineers, and ... Work you'll do As a BPO/BPaaS Senior Manager on the Digital Foundry, Operate, & Innovation team ...
We are a team of strategists, data scientists, operators, creatives, designers, engineers, and ... Work you'll do As a BPO/BPaaS Senior Manager on the Digital Foundry, Operate, & Innovation team ...
We are a team of strategists, data scientists, operators, creatives, designers, engineers, and ... Work you'll do As a BPO/BPaaS Senior Manager on the Digital Foundry, Operate, & Innovation team ...
We are a team of strategists, data scientists, operators, creatives, designers, engineers, and ... Work you'll do As a BPO/BPaaS Senior Manager on the Digital Foundry, Operate, & Innovation team ...
We are a team of strategists, data scientists, operators, creatives, designers, engineers, and ... Work you'll do As a BPO/BPaaS Senior Manager on the Digital Foundry, Operate, & Innovation team ...
We are a team of strategists, data scientists, operators, creatives, designers, engineers, and ... Work you'll do As a BPO/BPaaS Senior Manager on the Digital Foundry, Operate, & Innovation team ...
We are a team of strategists, data scientists, operators, creatives, designers, engineers, and ... Work you'll do As a BPO/BPaaS Senior Manager on the Digital Foundry, Operate, & Innovation team ...
We are a team of strategists, data scientists, operators, creatives, designers, engineers, and ... Work you'll do As a BPO/BPaaS Senior Manager on the Digital Foundry, Operate, & Innovation team ...
We are a team of strategists, data scientists, operators, creatives, designers, engineers, and ... Work you'll do As a BPO/BPaaS Senior Manager on the Digital Foundry, Operate, & Innovation team ...
We are a team of strategists, data scientists, operators, creatives, designers, engineers, and ... Work you'll do As a BPO/BPaaS Senior Manager on the Digital Foundry, Operate, & Innovation team ...
We are a team of strategists, data scientists, operators, creatives, designers, engineers, and ... Work you'll do As a BPO/BPaaS Senior Manager on the Digital Foundry, Operate, & Innovation team ...
We are a team of strategists, data scientists, operators, creatives, designers, engineers, and ... Work you'll do As a BPO/BPaaS Senior Manager on the Digital Foundry, Operate, & Innovation team ...
We are a team of strategists, data scientists, operators, creatives, designers, engineers, and ... Work you'll do As a BPO/BPaaS Senior Manager on the Digital Foundry, Operate, & Innovation team ...
We are a team of strategists, data scientists, operators, creatives, designers, engineers, and ... Work you'll do As a BPO/BPaaS Senior Manager on the Digital Foundry, Operate, & Innovation team ...
We are a team of strategists, data scientists, operators, creatives, designers, engineers, and ... Work you'll do As a BPO/BPaaS Senior Manager on the Digital Foundry, Operate, & Innovation team ...
We are a team of strategists, data scientists, operators, creatives, designers, engineers, and ... Work you'll do As a BPO/BPaaS Senior Manager on the Digital Foundry, Operate, & Innovation team ...
We are a team of strategists, data scientists, operators, creatives, designers, engineers, and ... Work you'll do As a BPO/BPaaS Senior Manager on the Digital Foundry, Operate, & Innovation team ...
We are a team of strategists, data scientists, operators, creatives, designers, engineers, and ... Work you'll do As a BPO/BPaaS Senior Manager on the Digital Foundry, Operate, & Innovation team ...
We are a team of strategists, data scientists, operators, creatives, designers, engineers, and ... Work you'll do As a BPO/BPaaS Senior Manager on the Digital Foundry, Operate, & Innovation team ...
We are a team of strategists, data scientists, operators, creatives, designers, engineers, and ... Work you'll do As a BPO/BPaaS Senior Manager on the Digital Foundry, Operate, & Innovation team ...
We are a team of strategists, data scientists, operators, creatives, designers, engineers, and ... Work you'll do As a BPO/BPaaS Senior Manager on the Digital Foundry, Operate, & Innovation team ...
We are a team of strategists, data scientists, operators, creatives, designers, engineers, and ... Work you'll do As a BPO/BPaaS Senior Manager on the Digital Foundry, Operate, & Innovation team ...
We are a team of strategists, data scientists, operators, creatives, designers, engineers, and ... Work you'll do As a BPO/BPaaS Senior Manager on the Digital Foundry, Operate, & Innovation team ...
We are a team of strategists, data scientists, operators, creatives, designers, engineers, and ... Work you'll do As a BPO/BPaaS Senior Manager on the Digital Foundry, Operate, & Innovation team ...
Engineering Bpo information
See salary details
$12.98 - $17.02
9% of jobs
$20.16 is the 25th percentile. Wages below this are outliers.
$17.02 - $21.07
21% of jobs
$21.07 - $25.11
12% of jobs
The median wage is $29.15 / hr.
$25.11 - $29.15
9% of jobs
$29.15 - $33.19
13% of jobs
$36.52 is the 75th percentile. Wages above this are outliers.
$33.19 - $37.24
15% of jobs
$37.24 - $41.28
9% of jobs
$41.28 - $45.32
3% of jobs
$45.32 - $49.37
3% of jobs
$49.37 - $53.41
4% of jobs
$53.41 - $57.45
3% of jobs
$12
$31
$57
How much do engineering bpo jobs pay per hour?
As of Jun 8, 2026, the average hourly pay for engineering bpo in the United States is $31.55, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $37.98 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as an Engineering BPO professional, and why are they important?
To succeed as an Engineering BPO professional, you need a solid background in engineering principles, process optimization, and project management, often supported by a degree in engineering or related fields. Familiarity with CAD software, ERP systems, and quality management tools, as well as certifications like Six Sigma or PMP, are typically required. Strong analytical thinking, effective communication, and teamwork are essential soft skills for excelling in client-driven and cross-functional environments. These competencies ensure efficient project delivery, high-quality service, and strong client satisfaction in a competitive outsourcing landscape.
How does an Engineering BPO professional typically collaborate with client engineering teams to ensure project success?
In an Engineering BPO role, professionals work closely with client engineering teams through regular virtual meetings, detailed project documentation, and collaborative platforms to align on goals, timelines, and technical requirements. They often serve as an extension of the client’s team, proactively communicating status updates, resolving technical challenges, and incorporating client feedback into deliverables. This collaboration helps ensure that outsourced tasks meet quality standards and project deadlines, while also fostering knowledge sharing across teams. Building strong relationships and maintaining transparent communication are key aspects of success in this role.
What are Engineering BPO services?
Engineering BPO (Business Process Outsourcing) services refer to the outsourcing of engineering-related tasks and processes to specialized third-party providers. These services can include product design, CAD drafting, prototyping, simulation, and engineering analysis. Companies use Engineering BPOs to reduce costs, access specialized skills, speed up project delivery, and focus on their core business activities. By partnering with an Engineering BPO, organizations can leverage global talent and advanced technologies without the overhead of expanding their in-house teams.
What is the difference between Engineering Bpo vs Technical Support Engineer?
| Aspect | Engineering Bpo | Technical Support Engineer |
|---|---|---|
| Credentials | Engineering degree or diploma, relevant certifications | Technical certifications, engineering background often preferred |
| Work Environment | Call centers, outsourcing firms, remote or office-based | Corporate offices, client sites, remote options |
| Industry Usage | IT services, telecom, manufacturing | IT, electronics, software companies |
| Job Focus | Customer support, process management, troubleshooting | Technical troubleshooting, product support, system diagnostics |
Engineering Bpo and Technical Support Engineer roles often overlap in technical knowledge and customer interaction. However, Engineering Bpo typically involves process-oriented customer support in outsourcing settings, while Technical Support Engineers focus more on technical troubleshooting and product-specific support within companies. Both roles require technical credentials but differ in work environment and job scope.
More about Engineering Bpo jobs
What job categories do people searching Engineering Bpo jobs look for? The top searched job categories for Engineering Bpo jobs are:
Other
Posted 7 days ago
Deloitte rating
8.1
Based on 86 frontline employees who took The Breakroom Quiz
58th of 138 rated financial services
Job description
Digital Foundry Operate & Innovation BPO/BPaaS Senior Manager
Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce.
Recruiting for this role ends on 06/30/2026.
Work you'll do
As a BPO/BPaaS Senior Manager on the Digital Foundry, Operate, & Innovation team, you will be responsible for...
- Lead technology-enabled transformation programs focused on business process outsourcing, business process as a service, and managed services solutions
- Define operating models, delivery roadmaps, and implementation plans that align business objectives, technology capabilities, and service delivery requirements
- Advise client and internal stakeholders on modernization opportunities across customer operations, digital platforms, automation, analytics, and innovation assets
- Oversee cross-functional teams responsible for solution design, implementation, transition, and ongoing service delivery
- Drive program governance, financial management, risk management, and executive reporting across large-scale transformation initiatives
A successful candidate would possess these skills:
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationships
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to mentor and provide clear guidance to others
The team
Our Digital Foundry, Operate, & Innovation offering balances strategy, technology, creativity, and managed services to solve your biggest challenges. We design and deliver services to run digital businesses, manages innovation and assets, and commercializes IP to drive growth across all Customer offerings.
Qualifications
Required:
- Bachelor's degree or equivalent experience
- 10+ years of experience leading technology transformation, business process outsourcing (BPO), or business process as a service (BPaaS) programs
- 8+ years of experience in operating model design, managed services, or service delivery transformation
- 5+ years of experience leading program teams, workstreams, or direct reports
- Experience developing transformation roadmaps, governance structures, and executive-level program reporting
- Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve.
- Limited immigration sponsorship may be available.
Preferred:
- Master's degree
- Experience supporting customer, sales, service, marketing, or commerce transformation programs
- Experience with generative artificial intelligence, automation, analytics, or digital product initiatives
- Experience with managed services, asset commercialization, or innovation-led operating models
- Experience working with enterprise platforms, cloud technologies, or contact center technologies
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $193,000 to $272,000.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
Qualifications:Digital Foundry Operate & Innovation BPO/BPaaS Senior Manager
Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce.
Recruiting for this role ends on 06/30/2026.
Work you'll do
As a BPO/BPaaS Senior Manager on the Digital Foundry, Operate, & Innovation team, you will be responsible for...
- Lead technology-enabled transformation programs focused on business process outsourcing, business process as a service, and managed services solutions
- Define operating models, delivery roadmaps, and implementation plans that align business objectives, technology capabilities, and service delivery requirements
- Advise client and internal stakeholders on modernization opportunities across customer operations, digital platforms, automation, analytics, and innovation assets
- Oversee cross-functional teams responsible for solution design, implementation, transition, and ongoing service delivery
- Drive program governance, financial management, risk management, and executive reporting across large-scale transformation initiatives
A successful candidate would possess these skills:
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationships
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to mentor and provide clear guidance to others
The team
Our Digital Foundry, Operate, & Innovation offering balances strategy, technology, creativity, and managed services to solve your biggest challenges. We design and deliver services to run digital businesses, manages innovation and assets, and commercializes IP to drive growth across all Customer offerings.
Qualifications
Required:
- Bachelor's degree or equivalent experience
- 10+ years of experience leading technology transformation, business process outsourcing (BPO), or business process as a service (BPaaS) programs
- 8+ years of experience in operating model design, managed services, or service delivery transformation
- 5+ years of experience leading program teams, workstreams, or direct reports
- Experience developing transformation roadmaps, governance structures, and executive-level program reporting
- Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve.
- Limited immigration sponsorship may be available.
Preferred:
- Master's degree
- Experience supporting customer, sales, service, marketing, or commerce transformation programs
- Experience with generative artificial intelligence, automation, analytics, or digital product initiatives
- Experience with managed services, asset commercialization, or innovation-led operating models
- Experience working with enterprise platforms, cloud technologies, or contact center technologies
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $193,000 to $272,000.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
Education:Bachelor's DegreeEmployment Type: