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Energy Call Center Jobs (NOW HIRING)

EmergeOrtho

Call Center Specialist

Asheville, NC · On-site

$15.75 - $19.75/hr

If you're a strong communicator, enjoy helping others, and excel in a high-energy environment, we want to hear from you! Whether you have prior call center experience or are looking to grow in a ...

Same Day Water Heaters

Call Center Associate

Houston, TX · On-site

$16 - $17/hr

This role is 100% onsite, come join the energy of our call center! What You'll Do * Handle inbound and outbound calls with a smile (yes, customers can hear it!) * Help customers schedule their ...

Same Day Water Heaters

Call Center Associate

Houston, TX · On-site

$16 - $17/hr

This role is 100% onsite, come join the energy of our call center! ???? What You'll Do * Handle inbound and outbound calls with a smile (yes, customers can hear it!) * Help customers schedule their ...

CHOC

CALL CENTER REPRESENTATIVE

Vacaville, CA

$17/hr

CHOC Energy Location: 3333 Vaca Valley Parkway, Suite 300, Vacaville, CA 95688 Status: Full-Time - 40 hours per week FLSA Status: Non-Exempt JOB SUMMARY: The Call Center Representative will be ...

Bath Planet

Call Center Representative

Oakland, CA · On-site

$17.75 - $22.25/hr

Position: Part-Time Call Center Representative Location: In-office - Oakland, CA (near Alameda, CA ... your energy, professionalism, and communication skills make a direct impact. If you're driven ...

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How much do energy call center jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for energy call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is an energy call center?

An Energy Call Center is a customer service hub that handles inquiries, complaints, and service requests related to energy services such as electricity, gas, or renewable energy. The representatives assist customers with billing questions, service outages, account management, and provide information about energy plans and efficiency programs. These centers are essential for ensuring customer satisfaction and maintaining smooth communication between energy providers and consumers. They may operate via phone, email, or online chat and often help resolve technical or emergency issues.

What are the key skills and qualifications needed to thrive as an energy call center representative?

To thrive as an Energy Call Center Representative, you need strong customer service skills, problem-solving abilities, and a basic understanding of energy services, often supported by a high school diploma or equivalent. Familiarity with call center software, CRM systems, and billing platforms is typically required. Excellent communication, active listening, and patience help you stand out when resolving customer concerns. These skills ensure efficient handling of inquiries, customer satisfaction, and compliance with industry regulations in a fast-paced environment.

What are the main challenges faced by agents in an energy call center, and how can they be effectively managed?

Agents in an energy call center often deal with high call volumes, complex billing inquiries, and customers experiencing service disruptions or outages. Managing these challenges requires strong communication skills, patience, and in-depth knowledge of energy products and company policies. Effective training, access to up-to-date information, and support from team leads help agents resolve issues efficiently. Regular feedback sessions and team meetings also foster a collaborative environment that helps address common obstacles and improve customer satisfaction.
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Energy Call Center jobs near you
Infographic showing various Energy Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Call Center Manager, Energy Programs

Everblue

Huntersville, NC • On-site

Other

This job post has expired 4 days ago. Applications are no longer accepted.

Job description

Note: This role is a hybrid position in Huntersville, NC


Overview


Empower professionals. Advance sustainability. Make a difference.


Everblue is seeking a mid-level Contact Center Manager to lead the team that supports contractors and applicants navigating home energy programs nationwdie.


At Everblue, we help people build careers in energy efficiency and sustainability through technology solutions and program support. Our mission is to support professionals, contractors, and organizations nationwide in creating a more sustainable future.


In this role, you will own daily inbound and outbound call center operations, coach 5-10 direct reports, and make sure applicants get accurate answers and clear next steps from eligibility through rebate closeout.


We're looking for a hands-on manager who handles escalations personally, sets the standard for how the team works, and takes ownership of improving the applicant experience.


What You'll Do


Operations Management

  • Run daily inbound and outbound call center operations to meet service level agreements for response time, resolution, and quality
  • Manage scheduling, forecasting, and capacity across phone, email, chat, and web
  • Develop and maintain operational policies, SOPs, and call scripts
  • Monitor call queues and staffing in real time and adjust as volume shifts
  • Identify ways to streamline processes and enhance the customer journey

Customer Experience and Success

  • Handle complex escalations and contractor or applicant disputes while ensuring program compliance
  • Help customers understand program options, eligibility, timelines, and required documentation
  • Develop strategies to improve customer satisfaction and first call resolution
  • Maintain a customer-first culture throughout the team

Application Processing & Program Support

  • Oversee CRM accuracy for registrations, applications, and support requests
  • Review and verify documentation for completeness
  • Evaluate applications for program eligibility and alignment with program guidelines
  • Conduct rebate reservation reviews and support project closeout
  • Troubleshoot technical issues related to platforms, credentials, and program systems

Team Management

  • Hire, coach, evaluate, and address performance issues for 2 to 5 direct reports
  • Set individual and team performance goals and hold staff accountable
  • Conduct regular performance evaluations and provide coaching and feedback
  • Address employee relations issues, conflict resolution, and disciplinary actions
  • Foster a positive, motivated, and engaged team culture

Training & Development

  • Identify training needs and coordinate ongoing learning opportunities
  • Develop training materials, scripts, and SOPs for agents
  • Mentor and prepare high-performing agents for advancement
  • Ensure staff is up to date on program knowledge, policies, and compliance

Performance & Quality

  • Track and analyze KPIs and report on program performance
  • Implement quality assurance programs and conduct call monitoring and audits
  • Identify performance gaps and develop improvement plans
  • Share customer insights with internal teams to improve programs and the customer experience

Outreach & Growth

  • Direct outbound calling to applicants for status updates, missing documentation, and re-engagement
  • Surface field insights with program and product teams to improve the journey​​​​​​​

Compliance & Risk Management

  • Ensure operations comply with TCPA and applicable program requirements
  • Maintain data privacy and security standards
  • Enforce company policies and code of conduct
  • Document and mitigate operational risks

What We're Looking For

  • Excellent problem-solving skills and experience handling escalations
  • Proficiency with Aircall and/or Call Center Software Implementation required
  • Proficiency with AI tools and automations
  • Track record running SLAs, reporting metrics  and improving KPIs
  • Experience reviewing documentation or managing application workflows required
  • Excellent communication, empathy, and active listening skills
  • Demonstrated ability coaching and leading teams
  • Comfort learning new systems and guiding users through online platforms
  • Detail-oriented with the ability to manage multiple priorities
  • Familiarity with CRM systems and Microsoft Office and Applications
  • Familiarity with energy efficiency, rebate, or utility programs a plus
  • Bachelor's degree preferred, though relevant experience will be considered

Why Join Everblue?


Mission-Driven Work

Support programs that advance energy efficiency and sustainability nationwide.


Growth Opportunities

Develop professionally within a growing organization supporting the clean energy workforce. This role has high opportunity for growth.


Hybrid Flexibility

Hybrid schedule available after initial onboarding in Huntersville, NC.


Supportive Culture

A collaborative team environment that values initiative, creativity, and humor (rubber chickens included).


​​​​​​​Apply today. Everblue is an equal opportunity employer. We value the diverse perspectives, experiences, and talents within our team and encourage all qualified candidates to apply.

Apply