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Energy Call Center Jobs (NOW HIRING)

CHOC

CALL CENTER REPRESENTATIVE

Vacaville, CA

$17/hr

CHOC Energy Location: 3333 Vaca Valley Parkway, Suite 300, Vacaville, CA 95688 Status: Full-Time - 40 hours per week FLSA Status: Non-Exempt JOB SUMMARY: The Call Center Representative will be ...

Same Day Water Heaters

Call Center Associate

Houston, TX · On-site

$16 - $17/hr

This role is 100% onsite, come join the energy of our call center! What You'll Do * Handle inbound and outbound calls with a smile (yes, customers can hear it!) * Help customers schedule their ...

Bath Planet

Call Center Representative

Oakland, CA · On-site

$17.75 - $22.25/hr

Position: Part-Time Call Center Representative Location: In-office - Oakland, CA (near Alameda, CA ... your energy, professionalism, and communication skills make a direct impact. If you're driven ...

RADcube

Call Center Representative

Portland, OR · On-site

$17 - $21.25/hr

Call Center Representative Location: Portland Metro Area Hybrid Position: Monday & Friday Remote ... Energy supports the Energy Trust of Oregon's residential energy efficiency programs, helping ...

Bath Planet

Call Center Representative

Oakland, CA · On-site

$18.50 - $23/hr

Position: Part-Time Call Center Representative Location: In-office - Oakland, CA (near Alameda, CA ... your energy, professionalism, and communication skills make a direct impact. If you're driven ...

Refloor

Call Center Manager

Troy, MI · On-site

$60/hr

Do you get energy from coaching teams to exceed goals, using data to make smart decisions, and building a culture where accountability and winning go hand in hand? We're looking for a Call Center ...

Skill Demand

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Call Center Representative

Portland, OR · On-site

$45K - $55K/yr

Call Center Representative Location: Portland Metro Area Hybrid Position: Monday & Friday Remote ... Energy supports the Energy Trust of Oregon's residential energy efficiency programs, helping ...

ScaleHouse Talent

Call Center Representative

Bothell, WA

$150K - $200K/yr

We're growing our call center and looking for driven representatives to help convert inbound ... Overcome objections and maintain a positive, high-energy presence on the * phone What's In It for ...

Apply Early

Power Energy Solutions

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Call Center Representative/ Appointment Setter

Blackwood, NJ · On-site

$16/hr

energy solutions. Headquartered in Blackwood, NJ, we strive to meet the energy needs of our clients ... Role Description This is a full-time, on-site role based in Blackwood, NJ for a Call Center ...

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Energy Call Center information

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How much do energy call center jobs pay per hour?

As of Jul 2, 2026, the average hourly pay for energy call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are the main challenges faced by agents in an energy call center, and how can they be effectively managed?

Agents in an energy call center often deal with high call volumes, complex billing inquiries, and customers experiencing service disruptions or outages. Managing these challenges requires strong communication skills, patience, and in-depth knowledge of energy products and company policies. Effective training, access to up-to-date information, and support from team leads help agents resolve issues efficiently. Regular feedback sessions and team meetings also foster a collaborative environment that helps address common obstacles and improve customer satisfaction.

What are the key skills and qualifications needed to thrive as an Energy Call Center Representative, and why are they important?

To thrive as an Energy Call Center Representative, you need strong customer service skills, problem-solving abilities, and a basic understanding of energy services, often supported by a high school diploma or equivalent. Familiarity with call center software, CRM systems, and billing platforms is typically required. Excellent communication, active listening, and patience help you stand out when resolving customer concerns. These skills ensure efficient handling of inquiries, customer satisfaction, and compliance with industry regulations in a fast-paced environment.

What is an Energy Call Center?

An Energy Call Center is a customer service hub that handles inquiries, complaints, and service requests related to energy services such as electricity, gas, or renewable energy. The representatives assist customers with billing questions, service outages, account management, and provide information about energy plans and efficiency programs. These centers are essential for ensuring customer satisfaction and maintaining smooth communication between energy providers and consumers. They may operate via phone, email, or online chat and often help resolve technical or emergency issues.
More about Energy Call Center jobs
What cities are hiring for Energy Call Center jobs? Cities with the most Energy Call Center job openings:
What states have the most Energy Call Center jobs? States with the most job openings for Energy Call Center jobs include:
What job categories do people searching Energy Call Center jobs look for? The top searched job categories for Energy Call Center jobs are:
Energy Call Center jobs near you
Infographic showing various Energy Call Center job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 75% In-person, and 25% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
CALL CENTER REPRESENTATIVE

CALL CENTER REPRESENTATIVE

CHOC

Vacaville, CA

$17/hr

Full-time

Posted 21 days ago

Job description

Job Title:                     Call Center Representative (Energy)

Department:               CHOC Energy

Location:                    3333 Vaca Valley Parkway, Suite 300, Vacaville, CA 95688
Status:                         Full-Time – 40 hours per week
FLSA Status:              Non-Exempt
 

JOB SUMMARY:

The Call Center Representative will be responsible for managing high volumes of outbound calls to identify and assist income-eligible PG&E customers. This position supports CHOC’s Energy Savings Assistance Program, which provides energy education, assessments, and conservation services to low-income households in Yolo, Solano, San Joaquin, Contra Costa, Alameda and Sacramento counties. The ideal candidate is reliable, customer-focused, and detail-oriented with strong communication skills and the ability to thrive in a fast-paced team environment.

RESPONSIBILITIES:

  • Manage large volumes of outbound calls efficiently and professionally.
  • Identify income-eligible customers using a proprietary database.
  • Build rapport and engage callers to ensure excellent customer service.
  • Maintain accurate and comprehensive records of all interactions in the call center database.
  • Schedule appointments for Energy Specialists using Appointments Plus software.
  • Explain program offerings and eligibility requirements clearly.
  • Secure property owner permission for work authorization when necessary.
  • Meet or exceed individual and team performance metrics and call quotas.

EDUCATION & EXPERIENCE:

  • High school diploma or GED required.

SCHEDULE & COMPENSATION:

  • Monday – Friday, 8:00 AM – 4:30 PM (Full-Time, 40 hours per week)
  • Bonus pay is available based on daily performance metrics.

WORKING CONDITIONS:

  • Standard office environment with frequent telephone and computer use.
  • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to occasionally lift or move office materials up to 15 lbs.

PHYSICAL REQUIREMENTS:

  • Prolonged periods of sitting at a desk and working on a computer and telephone.
  • Frequent use of hands and fingers for typing, data entry, and phone operation.
  • Ability to speak clearly and hear over the phone for extended periods.
  • Must be able to lift up to 15 pounds occasionally (e.g., office supplies, files).
  • Regularly required to see and read computer screens and printed documents.
  • Occasional walking, bending, or reaching within the office setting.
  • Proven track record of meeting or exceeding performance goals.
  • Excellent verbal communication and active listening skills.
  • Familiarity with customer relationship management (CRM) systems is a plus.
  • Effective multi-tasking, time management, and prioritization skills.
  • Strong attention to detail and accurate data entry skills.
  • Bilingual (Spanish/English) is a plus.
  • Previous experience in a customer service or support role preferred.

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