End User Services Jobs (NOW HIRING)

Location: Hybrid (Minneapolis, MN)Employment Type: Full-Time

Are you an experienced End User Services Business Analyst looking for a role where you can influence major technology initiatives, collaborate with high-impact teams, and help transform employee experiences via end-user services across the enterprise? Trissential is partnering with our client to bring on strong, proactive Analysts who can cut through complexity, bring clarity to requirements, and help delivery teams build meaningful technology solutions. If you thrive in dynamic environments and love turning big-picture goals into structured, actionable plans, this is a role you'll want to explore. 

What's in It for You?

• Broad portfolio exposure across multiple initiatives with high organizational visibility
• Impact-focused work-your analysis directly shapes technology delivery outcomes
• Collaboration with talented partners across business, and technology teams
• A culture of clarity, partnership, and continuous improvement through Trissential
• A role that offers autonomy, influence, and strong opportunities for professional growth

Your Role & Responsibilities

• Partner with cross-functional teams to analyze business needs, develop requirements, and produce clear, actionable documentation
• Break down epics and concepts into refined, high-quality user stories for both Traditional and Agile teams
• Conduct functional and non-functional requirements gathering, gap analysis, and validation
• Support product intake activities, including scoping, impact assessments, and feasibility discussions
• Collaborate across multiple portfolios to align business and technical stakeholders on priorities
• Evaluate system integrations, data flows, and application behavior to support solution design
• Work closely with developers, architects, product owners, and testing partners to ensure requirements clarity
• Provide analytical insights, troubleshoot ambiguous problem areas, and support solution recommendations

Skills & Experience You Should Possess

• At least 8 years of experience as a Business Analyst or Systems Analyst
• Strong communication skills with the ability to collaborate across matrixed teams
• Experience translating complex business needs into functional and non-functional requirements
• Ability to create detailed user stories and acceptance criteria for Agile delivery teams
• Solid understanding of system integration concepts, data flows, and technical workflows
• Strong analytical and problem-solving abilities
• Comfort operating across multiple portfolios, programs, and stakeholder groups

Bonus Points If You Have

• Background supporting product intake, scoping, or early-stage discovery
• Experience working in hybrid enterprise environments
• Familiarity with architecture review processes or technical feasibility analysis

Education & Certifications You Need

• Bachelor's degree in Business, Information Systems, Computer Science, or a related field preferred
• Certifications such as CBAP, CCBA, PMI-PBA, CSM, PSPO, or similar are a plus but not required

What We Offer

At Trissential, we value clarity, collaboration, and meaningful impact. By joining our client's team, you'll contribute to enterprise-changing digital initiatives while enjoying a supportive, people-first culture.

• Competitive Compensation - $65 - $75 per hour. Final compensation is determined based on skill alignment, years of experience, and fair, market-based rates by geography.
• Comprehensive Benefits for you and your dependents - Medical, dental, vision, free tele-health, HSA with company contribution, life and disability insurance, and 401k with matching
• Paid Time Off - Paid time away from work
• Hybrid work model - Less than or equal to 3 days per week onsite in Minneapolis MN
• Opportunities to influence emerging digital initiatives across the organization
• A supportive Trissential culture with growth-focused leadership and ongoing development opportunities

This role is only open to candidates authorized to work in the United States.

Ready to shape meaningful digital experiences?

Apply today and take the next step in your career as a End User Services Business Analyst with Trissential!