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End User Technology Analyst Jobs (NOW HIRING)

Ortec Inc.

End User Technology Analyst

Easley, SC

Development and maintenance of end-user technology standards. * Orders hardware based on given ... Strong analytical thought process with sound judgement and a keen attention to detail. * Self ...

Ortec

End User Technology Analyst

Easley, SC · On-site

Development and maintenance of end-user technology standards. * Orders hardware based on given ... Strong analytical thought process with sound judgement and a keen attention to detail. * Self ...

Together Credit Union

End User Technology (EUT) Specialist Reports To : Manager, End User Technology FLSA Status: Non ... Ability to analyze issues , apply sound judgment, and adapt to changing technology and support ...

Loyalty360

$125K - $187K/yr

The Platform Engineer III - End User Technology role will provide expertise in technical products ... data analysis and technical solutioning. * Collaborate and drive the performance of supplier ...

Techvilla Solutions

IT End User Analyst

Miami, FL · On-site

We are seeking an experienced IT End User Analyst to provide L1/L2 desktop and end-user support, manage ServiceNow tickets, analyze IT support data, and assist with asset management and reporting.

Techvilla Solutions

IT End User Analyst

Miami, FL

We are seeking an experienced IT End User Analyst to provide L1/L2 desktop and end-user support, manage ServiceNow tickets, analyze IT support data, and assist with asset management and reporting.

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End User Technology Analyst information

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How much do end user technology analyst jobs pay per year?

As of Sep 12, 2026, the average yearly pay for end user technology analyst in the United States is $112,421.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,500.00 and $116,500.00 per year, depending on experience, location, and employer.

What is an end user technology analyst?

An End User Technology Analyst is a professional responsible for supporting and maintaining the technology systems that employees use daily, such as computers, software, and mobile devices. They troubleshoot technical issues, install and configure hardware and software, and provide training or guidance to users. Their goal is to ensure that employees can work efficiently by having reliable access to necessary technology. This role often serves as the first point of contact for IT support within an organization.

What are the key skills and qualifications needed to thrive as an end user technology analyst?

To thrive as an End User Technology Analyst, you need a solid understanding of IT support, troubleshooting, and device management, often supported by a degree in information technology or related field. Familiarity with tools such as Microsoft Endpoint Configuration Manager, Active Directory, and ITIL frameworks, as well as relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator, is highly valuable. Exceptional problem-solving skills, communication, and a customer-centric attitude distinguish top performers in this role. These competencies are vital to ensure seamless technology experiences for end users and efficient resolution of IT issues in business environments.

How does an end user technology analyst typically collaborate with other IT teams to resolve technical issues?

End User Technology Analysts work closely with various IT teams, such as network administrators, security specialists, and application support, to address and resolve user issues efficiently. They often act as the first point of contact, troubleshooting problems and escalating more complex cases to specialized teams when necessary. Regular communication, ticketing systems, and cross-functional meetings are common practices to ensure seamless collaboration and prompt resolution of technical challenges. This teamwork helps maintain a smooth technology experience for all end users.

Is IT hard to be an end user technology analyst?

Being an end user technology analyst involves understanding computer systems, troubleshooting issues, and supporting users, which requires technical skills and problem-solving abilities. While some roles may require certifications like CompTIA A+ or Microsoft certifications, the difficulty depends on the complexity of the environment and the individual's experience and training.

What cities are hiring for End User Technology Analyst jobs?

Cities with the most End User Technology Analyst job openings:

What states have the most End User Technology Analyst jobs?

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Infographic showing various End User Technology Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 82% Physical, 3% Hybrid, and 15% Remote job distribution, with an average salary of $112,421 per year, or $54 per hour.

End User Technology Analyst

Easley, SC

Ortec Inc.
See more jobs at Ortec Inc.external

Full-time

Medical, Dental, Vision, Retirement

Posted 25 days ago

Job description

Ortec has been providing custom chemical solutions and personalized service since 1980. With three plants and over 300 employees, we can meet the production needs of our customers while maintaining a high level of personalized service. We are large enough to get the job done, yet small enough to care. Even as the company grows and develops new services, we never forget the values that made us who we are as a company.
We are a team. A family. A group of smart, talented, big-hearted individuals working together for the success of our customers and the growth of our communities.
AND WE HONOR OUR COMMITMENTS
What we do at Ortec is complicated at times. Why we do what we do is not complicated: We want to make a difference for our customers and our communities around us. How we do what we do is also not complicated: everything starts with Integrity.
WHY ORTEC? The foundation of Ortec is our talented, dedicated employees. Our commitment to delivering chemical manufacturing services with measurable quality has made us a trusted partner to some of the most familiar names in business. Our success is drawn from the experience, energy and teamwork of our employees, who consistently deliver results by anticipating change and executing solutions with confidence and passion. At Ortec, you'll be working with the latest technologies and tools, not to mention some of the industry's best and brightest minds. From the top down, this type of commitment and energy is radiated throughout the company. The result is a growing, dynamic, and rewarding place to work a company where we work as many, and we win as one. You are a name, not a number!

We offer an excellent benefit package, including:
  • Medical, Dental, and Vision Insurance
  • Company Paid Short-Term Disability, Long-Term Disability and AD amp;D
  • Annual Anniversary Cash Award
  • Quarterly Perfect Attendance Bonus
  • On-Site Nurse
  • Company Paid Employee Assistance Plan
  • 401k with match
POSITION SUMMARY
Responsible for endpoint management, Microsoft 365 administration, end-user technology services, and escalated ticket support across manufacturing and corporate environments. This position acts as a key escalation point for technical issues not supported by the service desk, oversees the lifecycle management of end-user devices and services, partners with vendors and business stakeholders to deliver reliable and secure technology solutions, and provides onsite support at office and plant sites. The role operates with a high degree of independence, contributes to IT projects and process improvements, and helps establish and maintain technology standards that support organizational objectives.
ESSENTIAL FUNCTIONS
  • Onsite with travel between manufacturing plants and office locations. Personal vehicle required for transporting self and equipment (mileage reimbursement provided).
  • Administer and support Microsoft 365, Microsoft Entra ID (formerly Azure AD), Active Directory, Exchange Online, Teams, SharePoint Online, and related cloud services.
  • User onboarding and offboarding.
  • Endpoint management, including Microsoft Intune administration.
  • End-user device lifecycle management, including procurement, deployment, support, refresh, asset tracking, and retirement of PCs and peripherals.
  • Development and maintenance of end-user technology standards.
  • Orders hardware based on given standards, setup, and delivery of workstations/workplaces.
  • Keeps inventory of tangible and non-tangible assets up to date.
  • Printer fleet management and support.
  • Zoom Phone provisioning, administration, and support.
  • Coordination with vendors to resolve end-user technology issues and procure equipment and services.
  • Support and escalation management for incidents and service requests outside the scope of the service desk vendor.
  • Responds to tickets as assigned within required SLA’s.
  • Develop and maintain technical documentation, standard operating procedures, support knowledge articles, and asset records.
  • Identification and implementation of technology and process improvements.
  • Participation in IT projects and organizational initiatives.
  • Plan, test, document, and implement technology changes in accordance with established change management practices.
  • Performs majority of tasks independently and coordinates efforts with the IT Manager/Director to complete challenging repairs.
  • Manage work priorities independently and adjust to directed change from the IT Manager/Director.
  • Prioritize communication with end users and updates to the IT Manager/Director.
  • Meets with decision makers, systems owners, and end users to define business requirements and goals, and identify and resolve business issues, and document accordingly.
  • Discusses technical matters with co-workers, colleagues, and suppliers. Discuss challenging software operations with co-workers and develops instructions for users.
  • Maintains professional and technical knowledge through ongoing training, certifications, and industry best practices.
EDUCATION amp; EXPERIENCE – PREFERENCES
  • Five (5) or more years supporting enterprise endpoint, collaboration, and identity management technologies in a multi-site business environment. Hands-on administration experience with Microsoft 365, including Exchange Online, Teams, SharePoint Online, Intune, and Entra ID.
  • Broad experience in handling a variety of Desktop Support tasks including, but not limited to installation and support of Windows OS, networking, Microsoft Office Products, system and firmware updates, application packaging and deployment using Group Policy / Intune / similar endpoint management platforms, virus protection, password resets, folder permissions, email clean up, licensing tracking and updating.
  • Experience with the following technologies is a necessity: Microsoft client-software (Windows, Office, etc.), Active Directory, Microsoft Entra ID (formerly Azure AD), remote support platforms (ConnectWise preferred), automatic software deployment tools (Intune preferred).
  • Experience supporting manufacturing environments is preferred.
  • Plus experience: PowerShell and other scripting languages; networking concepts, including TCP/IP, DNS, DHCP, and VPN; experience implementing endpoint security controls, patch management, multifactor authentication, and Microsoft security technologies.
  • Bachelor’s, associate’s degree in computer science, or applicable certification is a plus.
SKILLS amp; ABILITIES
  • Demonstrated technical leadership and ability to influence outcomes without direct authority.
  • Strong analytical thought process with sound judgement and a keen attention to detail.
  • Self-starter with a collaborative spirit (able to work as part of a team, work in a global enterprise organization, adhere to common standards).
  • Strong customer service orientation with the ability to communicate technical concepts to non-technical users.
  • Ability to participate in and lead portions of technology projects, including planning, testing, implementation, and documentation.
  • Excellent researching and troubleshooting skills.
  • Excellent task management; Ability to prioritize and multi-task through ticketing system and work log.
  • Strong written and verbal communication skills.
  • Ability to develop and maintain positive relationships with all stakeholders.
PHYSICAL DEMANDS
Physical Abilities Lift /Carry
Stand O (Occasionally) 10 lbs. or less O (Occasionally)
Walk O (Occasionally) 11-20 lbs. O (Occasionally)
Sit F (Frequently) 21-50 lbs. O (Occasionally)
Handling / Fingering F (Frequently) 51-100 lbs. N (Not Applicable)
Reach Outward F (Frequently) Over 100 lbs. N (Not Applicable)
Reach Above Shoulder O (Occasionally) Push / Pull
Climb N (Not Applicable) 12 lbs. or less O (Occasionally)
Crawl N (Not Applicable) 13-25 lbs. O (Occasionally)
Squat or Kneel O (Occasionally) 26-40 lbs. N (Not Applicable)
Bend O (Occasionally) 41-100 lbs. N (Not Applicable)
N (Not Applicable) Activity is not applicable to this occupation.
O (Occasionally) Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day)
F (Frequently) Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)
C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs/day)
Other Physical Requirements
  • Vision (Near, Distance)
  • Sense of Sound (Telephone, Alarms, Voice)
  • Sense of Touch
  • Ability to wear Personal Protective Equipment (PPE) (Safety Glasses, Hard Hat, Steel-toed shoes)
WORK ENVIRONMENT
  • Office environment. Desk, file cabinets, carpeted and controlled-temperature area.
**This job description in not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

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