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End User Technology Analyst Jobs (NOW HIRING)

Techvilla Solutions

IT End User Analyst

Medley, FL · On-site

We are seeking an experienced IT End User Analyst to provide L1/L2 desktop and end-user support, manage ServiceNow tickets, analyze IT support data, and assist with asset management and reporting.

Techvilla Solutions

IT End User Analyst

Miami, FL

We are seeking an experienced IT End User Analyst to provide L1/L2 desktop and end-user support, manage ServiceNow tickets, analyze IT support data, and assist with asset management and reporting.

Techvilla Solutions

We are seeking an experienced IT End User Analyst to provide L1/L2 desktop and end-user support, manage ServiceNow tickets, analyze IT support data, and assist with asset management and reporting.

Techvilla Solutions

IT End User Analyst

Doral, FL · On-site

We are seeking an experienced IT End User Analyst to provide L1/L2 desktop and end-user support, manage ServiceNow tickets, analyze IT support data, and assist with asset management and reporting.

Techvilla Solutions

IT End User Analyst

Miami, FL · On-site

We are seeking an experienced IT End User Analyst to provide L1/L2 desktop and end-user support, manage ServiceNow tickets, analyze IT support data, and assist with asset management and reporting.

Techvilla Solutions

IT End User Analyst

Kendall, FL · On-site

We are seeking an experienced IT End User Analyst to provide L1/L2 desktop and end-user support, manage ServiceNow tickets, analyze IT support data, and assist with asset management and reporting.

Techvilla Solutions

IT End User Analyst

Pinecrest, FL · On-site

We are seeking an experienced IT End User Analyst to provide L1/L2 desktop and end-user support, manage ServiceNow tickets, analyze IT support data, and assist with asset management and reporting.

Techvilla Solutions

We are seeking an experienced IT End User Analyst to provide L1/L2 desktop and end-user support, manage ServiceNow tickets, analyze IT support data, and assist with asset management and reporting.

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End User Technology Analyst information

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How much do end user technology analyst jobs pay per year?

As of Sep 12, 2026, the average yearly pay for end user technology analyst in the United States is $112,421.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,500.00 and $116,500.00 per year, depending on experience, location, and employer.

What is an end user technology analyst?

An End User Technology Analyst is a professional responsible for supporting and maintaining the technology systems that employees use daily, such as computers, software, and mobile devices. They troubleshoot technical issues, install and configure hardware and software, and provide training or guidance to users. Their goal is to ensure that employees can work efficiently by having reliable access to necessary technology. This role often serves as the first point of contact for IT support within an organization.

What are the key skills and qualifications needed to thrive as an end user technology analyst?

To thrive as an End User Technology Analyst, you need a solid understanding of IT support, troubleshooting, and device management, often supported by a degree in information technology or related field. Familiarity with tools such as Microsoft Endpoint Configuration Manager, Active Directory, and ITIL frameworks, as well as relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator, is highly valuable. Exceptional problem-solving skills, communication, and a customer-centric attitude distinguish top performers in this role. These competencies are vital to ensure seamless technology experiences for end users and efficient resolution of IT issues in business environments.

How does an end user technology analyst typically collaborate with other IT teams to resolve technical issues?

End User Technology Analysts work closely with various IT teams, such as network administrators, security specialists, and application support, to address and resolve user issues efficiently. They often act as the first point of contact, troubleshooting problems and escalating more complex cases to specialized teams when necessary. Regular communication, ticketing systems, and cross-functional meetings are common practices to ensure seamless collaboration and prompt resolution of technical challenges. This teamwork helps maintain a smooth technology experience for all end users.

Is IT hard to be an end user technology analyst?

Being an end user technology analyst involves understanding computer systems, troubleshooting issues, and supporting users, which requires technical skills and problem-solving abilities. While some roles may require certifications like CompTIA A+ or Microsoft certifications, the difficulty depends on the complexity of the environment and the individual's experience and training.

What cities are hiring for End User Technology Analyst jobs?

Cities with the most End User Technology Analyst job openings:

What states have the most End User Technology Analyst jobs?

States with the most job openings for End User Technology Analyst jobs include:

What are popular job titles related to End User Technology Analyst jobs?

For End User Technology Analyst jobs, the most frequently searched job titles are:

Infographic showing various End User Technology Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 82% Physical, 3% Hybrid, and 15% Remote job distribution, with an average salary of $112,421 per year, or $54 per hour.

IT End User Analyst

Medley, FL • On-site

Techvilla Solutions
IT Services • 51 - 200 employees
Learn more about Techvilla Solutionsexternal

Full-time

Posted 22 days ago

Job description

We are seeking an experienced IT End User Analyst to provide L1/L2 desktop and end-user support, manage ServiceNow tickets, analyze IT support data, and assist with asset management and reporting.

Roles and Responsibilities

  • Provide L1/L2 technical support for desktops, laptops, mobile devices, and enterprise applications.

  • Manage and resolve ServiceNow incidents, service requests, and knowledge-related tickets.

  • Create and maintain ServiceNow reports and dashboards to track ticket performance and support trends.

  • Analyze IT support data, identify trends, and provide insights to improve service delivery.

  • Perform desktop troubleshooting, application support, and end-user issue resolution.

  • Support IT asset management, including tracking and maintaining hardware and software assets.

  • Assist with Microsoft 365 and other enterprise end-user technologies.

  • Document troubleshooting steps, resolutions, and knowledge articles.

  • Provide excellent customer service and communicate effectively with end users and technical teams.

Required Qualifications

  • Bachelor’s degree in Information Technology, Computer Science, Information Systems, or equivalent experience.

  • 3+ years of experience in IT support, help desk, desktop support, or end-user computing.

  • Hands-on experience with ServiceNow, including Incident, Request, and Knowledge Management modules.

  • Experience creating and maintaining ServiceNow reports and dashboards.

  • Strong troubleshooting skills across desktop, mobile, and enterprise applications.

  • Knowledge of Microsoft 365 and enterprise end-user technologies.

  • Experience with IT asset management and support processes.

  • Strong analytical, problem-solving, and customer service skills.

  • Excellent verbal and written communication skills.

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