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End User Technology Analyst Jobs in Georgia (NOW HIRING)

4pconsultinginc

Digital Technology Analyst I

Atlanta, GA · On-site

$94K - $112K/yr

Digital Technology Analyst I Location: Atlanta, GA Duration: 1 Year Client: Southern Company ... End-User Support * Provide technical support for digital tools and applications. * Troubleshoot ...

Robert Half

Help Desk/Desktop Support Analyst

Augusta, GA · On-site

$19 - $22/hr

We are looking for a reliable Help Desk/Desktop Support Analyst to provide front-line technical ... Ability to troubleshoot common desktop and end-user technology issues methodically * Experience ...

Deploy

Corporate Technology Specialist

Atlanta, GA · On-site

This role is responsible for supporting Microsoft 365 technologies, collaboration platforms, conference room and audiovisual systems, and end-user computing environments. The ideal candidate combines ...

City of Fairburn

IT ANALYST

Fairburn, GA · On-site

$57K - $60K/yr

The City of Fairburn is seeking an energetic, people first, IT-Analyst with help desk ... end-users for hardware, software, and network issues; answer user queries via phone, email, and ...

CITY OF FAIRBURN

IT ANALYST

Fairburn, GA · On-site

The City of Fairburn is seeking an energetic, people first, IT-Analyst with help desk ... end-users for hardware, software, and network issues; answer user queries via phone, email, and ...

Ruhrpumpen, Inc.

Sales Engineer - End User

Atlanta, GA · On-site

End-user Sales is responsible for increasing sales, market share and profits for all Ruhrpumpen ... analysis to support management strategy Qualifications and Skills • Open to travel • Candidate ...

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End User Technology Analyst information

What is an end user technology analyst?

An End User Technology Analyst is a professional responsible for supporting and maintaining the technology systems that employees use daily, such as computers, software, and mobile devices. They troubleshoot technical issues, install and configure hardware and software, and provide training or guidance to users. Their goal is to ensure that employees can work efficiently by having reliable access to necessary technology. This role often serves as the first point of contact for IT support within an organization.

What are the key skills and qualifications needed to thrive as an end user technology analyst?

To thrive as an End User Technology Analyst, you need a solid understanding of IT support, troubleshooting, and device management, often supported by a degree in information technology or related field. Familiarity with tools such as Microsoft Endpoint Configuration Manager, Active Directory, and ITIL frameworks, as well as relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator, is highly valuable. Exceptional problem-solving skills, communication, and a customer-centric attitude distinguish top performers in this role. These competencies are vital to ensure seamless technology experiences for end users and efficient resolution of IT issues in business environments.

How does an end user technology analyst typically collaborate with other IT teams to resolve technical issues?

End User Technology Analysts work closely with various IT teams, such as network administrators, security specialists, and application support, to address and resolve user issues efficiently. They often act as the first point of contact, troubleshooting problems and escalating more complex cases to specialized teams when necessary. Regular communication, ticketing systems, and cross-functional meetings are common practices to ensure seamless collaboration and prompt resolution of technical challenges. This teamwork helps maintain a smooth technology experience for all end users.

Is IT hard to be an end user technology analyst?

Being an end user technology analyst involves understanding computer systems, troubleshooting issues, and supporting users, which requires technical skills and problem-solving abilities. While some roles may require certifications like CompTIA A+ or Microsoft certifications, the difficulty depends on the complexity of the environment and the individual's experience and training.

What cities in Georgia are hiring for End User Technology Analyst jobs?

Cities in Georgia with the most End User Technology Analyst job openings:

Infographic showing various End User Technology Analyst job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 82% Physical, 3% Hybrid, and 15% Remote job distribution.

End User Tech

Macon, GA • On-site

First Quality Enterprises, Inc.
Manufacturing • 1 - 5K employees
Learn more about First Quality Enterprises, Inc.external

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 19 days ago

First Quality rating

7.3

Company rating: 7.3 out of 10

Based on 58 frontline employees who took The Breakroom Quiz

Job description

Founded over 35 years ago, First Quality is a family-owned company that has grown from a small business in McElhattan, Pennsylvania into a group of companies, employing over 5,000 team members, while maintaining our family values and entrepreneurial spirit. With corporate offices in New York and Pennsylvania and 8 manufacturing campuses across the U.S. and Canada, the companies within the First Quality group produce high-quality personal care and household products for large retailers and healthcare organizations. Our personal care and household product portfolio includes baby diapers, wipes, feminine pads, paper towels, bath tissue, adult incontinence products, laundry detergents, fabric finishers, and dishwash solutions. In addition, we manufacture certain raw materials and components used in the manufacturing of these products, including flexible print and packaging solutions.
Guided by our values of humility, unity, and integrity, we leverage advanced technology and innovation to drive growth and create new opportunities. At First Quality, you'll find a collaborative environment focused on continuous learning, professional development, and our mission to Make Things Better®.
We are seeking an End User Tech for our First Quality Baby Products site located in Macon, GA. This position will be responsible for operational infrastructure support, maintenance and troubleshooting to ensure optimum utilization of IT resources. The End User Technology Technician is responsible for the business support needs, daily monitoring of Incidents / Requests, and the support of our user environment.
Primary responsibilities include:
  • Identifying, diagnosing, and resolving level one issues in computer hardware and software in laptops and PCs.
  • Installing and upgrading hardware and software and providing complete assistance while configuring hardware, software, and peripherals of the end user systems.
  • Providing general desktop support, project coordination, imaging/ re-imaging PCs, and laptops.
  • Providing one on one assistance to the end user regarding the technical flaw, either by phone, emails, or in person.
  • Troubleshooting network related issues like local area connection problems, network access, e-mail, internet, connectivity issues.
  • Coordinating with the third-party service provider for timely repair of the system under the maintenance agreement warranty and repairing minor flaws in hardware if not covered under the same.
  • Providing assistance in installation of other peripherals like printers, scanners, etc., cabling systems like local area network cables, network interface cards, wired switches, etc. Divisional, local, enterprise incident management support.
  • Collaborate with Service Desk, Lead/Divisional IT Leads/IS/FQ Businesses.
  • Understands concepts of ITIL and IT service management.
  • Assist in change management efforts.
  • Provide feedback to services and capabilities provided by IT.
  • Responsible for customer /satisfaction, service level objectives and IT improvement plans.

The ideal candidate should possess the following:
  • Bachelor's Degree in Computer Science or related field or equivalent experience.
  • Strong problem solving and decision-making skills with excellent written and verbal communications skills.
  • 5+ years IT experience with at least 2 years in a $500M+ and/or Global Business.
  • High understanding of End User platforms and operating systems including Windows 7, Windows 10, Tablets, Apple iOS devices, Printers, Wireless connectivity.
  • Extensive application support experience.
  • Strong documentation skills.
  • Mac support experiences a plus.
  • Fluent in English; second language would be preferred.
  • Ability to work within a 24/7 environment across multiple time zones
  • Occasional travel to other First Quality offices required

What We Offer You
We believe that by continuously improving the quality of our benefits, we can help to raise the quality of life for our team members and their families. At First Quality you will receive:
  • Competitive base salary and bonus opportunities
  • Paid time off (three-week minimum)
  • Medical, dental and vision starting day one
  • 401(k) with employer match
  • Paid parental leave
  • Child and family care assistance (dependent care FSA with employer match up to $2500)
  • Bundle of joy benefit (year's worth of free diapers to all team members with a new baby)
  • Tuition assistance
  • Wellness program with savings of up to $4,000 per year on insurance premiums
  • ...and more!

First Quality is committed to protecting information under the care of First Quality Enterprises commensurate with leading industry standards and applicable regulations. As such, First Quality provides at least annual training regarding data privacy and security to employees who, as a result of their role specifications, may come in to contact with sensitive data.
First Quality is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identification, or protected Veteran status.

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