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End User Technology Analyst Jobs (NOW HIRING)

We are seeking an experienced IT End User Analyst to provide L1/L2 desktop and end-user support, manage ServiceNow tickets, analyze IT support data, and assist with asset management and reporting.

We are seeking an experienced IT End User Analyst to provide L1/L2 desktop and end-user support, manage ServiceNow tickets, analyze IT support data, and assist with asset management and reporting.

We are seeking an experienced IT End User Analyst to provide L1/L2 desktop and end-user support, manage ServiceNow tickets, analyze IT support data, and assist with asset management and reporting.

We are seeking an experienced IT End User Analyst to provide L1/L2 desktop and end-user support, manage ServiceNow tickets, analyze IT support data, and assist with asset management and reporting.

We are seeking an experienced IT End User Analyst to provide L1/L2 desktop and end-user support, manage ServiceNow tickets, analyze IT support data, and assist with asset management and reporting.

We are seeking an experienced IT End User Analyst to provide L1/L2 desktop and end-user support, manage ServiceNow tickets, analyze IT support data, and assist with asset management and reporting.

We are seeking an experienced IT End User Analyst to provide L1/L2 desktop and end-user support, manage ServiceNow tickets, analyze IT support data, and assist with asset management and reporting.

We are seeking an experienced IT End User Analyst to provide L1/L2 desktop and end-user support, manage ServiceNow tickets, analyze IT support data, and assist with asset management and reporting.

We are seeking an experienced IT End User Analyst to provide L1/L2 desktop and end-user support, manage ServiceNow tickets, analyze IT support data, and assist with asset management and reporting.

We are seeking an experienced IT End User Analyst to provide L1/L2 desktop and end-user support, manage ServiceNow tickets, analyze IT support data, and assist with asset management and reporting.

We are seeking an experienced IT End User Analyst to provide L1/L2 desktop and end-user support, manage ServiceNow tickets, analyze IT support data, and assist with asset management and reporting.

We are seeking an experienced IT End User Analyst to provide L1/L2 desktop and end-user support, manage ServiceNow tickets, analyze IT support data, and assist with asset management and reporting.

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End User Technology Analyst information

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$117.5K

How much do end user technology analyst jobs pay per year?

As of Sep 12, 2026, the average yearly pay for end user technology analyst in the United States is $112,421.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,500.00 and $116,500.00 per year, depending on experience, location, and employer.

What is an end user technology analyst?

An End User Technology Analyst is a professional responsible for supporting and maintaining the technology systems that employees use daily, such as computers, software, and mobile devices. They troubleshoot technical issues, install and configure hardware and software, and provide training or guidance to users. Their goal is to ensure that employees can work efficiently by having reliable access to necessary technology. This role often serves as the first point of contact for IT support within an organization.

What are the key skills and qualifications needed to thrive as an end user technology analyst?

To thrive as an End User Technology Analyst, you need a solid understanding of IT support, troubleshooting, and device management, often supported by a degree in information technology or related field. Familiarity with tools such as Microsoft Endpoint Configuration Manager, Active Directory, and ITIL frameworks, as well as relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator, is highly valuable. Exceptional problem-solving skills, communication, and a customer-centric attitude distinguish top performers in this role. These competencies are vital to ensure seamless technology experiences for end users and efficient resolution of IT issues in business environments.

How does an end user technology analyst typically collaborate with other IT teams to resolve technical issues?

End User Technology Analysts work closely with various IT teams, such as network administrators, security specialists, and application support, to address and resolve user issues efficiently. They often act as the first point of contact, troubleshooting problems and escalating more complex cases to specialized teams when necessary. Regular communication, ticketing systems, and cross-functional meetings are common practices to ensure seamless collaboration and prompt resolution of technical challenges. This teamwork helps maintain a smooth technology experience for all end users.

Is IT hard to be an end user technology analyst?

Being an end user technology analyst involves understanding computer systems, troubleshooting issues, and supporting users, which requires technical skills and problem-solving abilities. While some roles may require certifications like CompTIA A+ or Microsoft certifications, the difficulty depends on the complexity of the environment and the individual's experience and training.

What cities are hiring for End User Technology Analyst jobs?

Cities with the most End User Technology Analyst job openings:

What states have the most End User Technology Analyst jobs?

States with the most job openings for End User Technology Analyst jobs include:

What are popular job titles related to End User Technology Analyst jobs?

For End User Technology Analyst jobs, the most frequently searched job titles are:

Infographic showing various End User Technology Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 82% Physical, 3% Hybrid, and 15% Remote job distribution, with an average salary of $112,421 per year, or $54 per hour.

End User/Desktop Support Specialist

Ashland, VA โ€ข On-site

Infojini Inc
Recruiting and Staffing Servicesย โ€ขย 51 - 200 employees

Contractor

Re-posted 17 days ago


Job description

Company Description

Infojini Consulting is a full service IT consulting, services, and staffing firm with offices in Secaucus, NJ.
Infojini Consulting is recognized as one of the fastest growing IT services and software development Companies. With a partnership of all major technology vendors, Infojini Consulting has built a strong Government and commercial customer base including fortune 100 companies and most state and federal agencies such as State of North Carolina, State of South Carolina, State of Maryland, State of California, State of Pennsylvania, State of Virginia, State of Washington and many others.
Infojini Consulting is an equal opportunity employer and considers all qualified individuals for employment irrespective of their race, gender, age, color, sexual orientation. We offer an excellent compensation package

Job Description

Description:

Respond to, resolve and close end-user IT service requests based on published procedures and policies.

Install, configure and test approved licensed software applications.

Configure, test, deploy and support warehouse based end-user technology (e.g., RF guns, mobile terminals, thin client stations, tethered and Bluetooth scanners, label printers. etc.)

Tag all end-user IT assets, active and stored, and maintain inventory documentation.

Support remote users using VPN to access corporate network (such as Regional Directors, District Managers, etc.)

Restore data utilizing NetBackup Enterprise system.

Manage remote devices security software ensuring security policies are enforced.

Function as Back-up to IT Analyst as General Application Security Administrator for Manhattan WMS, Lightning Pick, and Fortna WCSPlus applications.

LAN Administration and Network Security

Assist the Senior Network Engineer with day-to-day administration and support of network switches and 802.11b wireless infrastructure (e.g., VLAN configuration, ReefEdge firewall administration, etc.)

Essential Qualification:

Associate's Degree in Information Technology or equivalent combination of intellectual instruction and work experience

Required Knowledge:

A minimum of (4) years of experience in information technology.

Skill and Ability:

PC configuration and troubleshooting skills.

Solid written and verbal communications skills.

Strong desire to learn and expand skills.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Title: End User/Desktop Support Specialist
Location:ย Ashland, VA
Duration:ย 6+ Months contract


Infojini logo

About Infojini

Sourced by ZipRecruiter

Infojini Consulting is a full service IT consulting, services, and staffing firm with offices in Linthicum Heights ,Maryland, Washington, DC and Mumbai, India. Infojini Consulting is recognized as one of the fastest growing IT services and software development Companies. With a partnership of all major technology vendors, Infojini Consulting has built a strong Government and commercial customer base including fortune 100 companies and most state and federal agencies such as State of North Carolina, State of South Carolina, State of Maryland, State of California, State of Pennsylvania, State of Virginia, State of Washington and many others.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Columbia, MD, US

Year founded

2006