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End User Device Engineer Jobs (NOW HIRING)

Engineers Gate

End User Services Engineer

New York, NY

$100K - $130K/yr

About The Role We are seeking an End User Services Engineer to join our Information Technology team ... with mobile device configuration and management through Intune or similar platforms. * Support ...

Engineers Gate

End User Services Engineer

New York, NY · On-site

$100K - $130K/yr

This role requires hands-on end-user support, proactive issue resolution, and ownership of ... with mobile device configuration and management through Intune or similar platforms. * Support ...

MDMS Recruiting

End User Support

Manhattan, NY · On-site

My direct client is looking for a strong End User Support Engineer who will provide an exceptional ... Mobile Device Management (Intune) for iOS and Android. * Networking and server relationship ...

AAC

End User Tier 3

Washington, DC · On-site

$90K - $110K/yr

... Device Management (MDM) tools such as JAMF, Apple Business Manager (ABM), Workspace ONE, or Intune ... IT, Systems Engineering and United Communication Services. Our mission remains to provide ...

Kaseya

Sr. Engineer, End User Technology

Miami, FL · On-site

... device readiness, access management, software assignment, license recovery, and consistent employee ... engineering, end-user technology operations, Microsoft cloud services, and software asset ...

Cannon Search

End User Support Manager

Boston, MA · On-site

... modern device management across the company. This is a hands-on role focused on automation ... Lead and mentor a small team of Endpoint Engineers * Own modern MDM/EMM platforms (Intune, Jamf ...

InstantServe LLC

Program Manager

The Program Manager shall have experience managing device lifecycle management and end user device engineering with a focus on interactive customer service. * The Program Manager shall have ...

TIER4 GROUP

End User Technology Lead

Atlanta, GA

$50 - $53/hr

... Mac as their primary device, will be empowered in their day-to-day work! This will include ... Requirements: * 7+ years as an End User Technical Engineer imaging & reimaging PC's with Intune and ...

Kaseya

Sr. Engineer, End User Technology

Miami, FL · On-site

... device readiness, access management, software assignment, license recovery, and consistent employee ... engineering, end-user technology operations, Microsoft cloud services, and software asset ...

Cognizant

End User Computing Manager

Santa Clara, CA · On-site

$136K/yr

Cognizant is seeking an End User Support Manager for a full-time opportunity. The End User ... device setup, and software deployment. • Manage enterprise endpoint ecosystem, including ...

Excentium, Inc.

End User Support Specialist ID: 538 Department: IT Technical Expertise & Support Location: Joint ... Ability to work collaboratively with system administrators, developers, and project management ...

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All JobsEnd User Device Engineer Jobs

End User Device Engineer information

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$9

$56

$96

How much do end user device engineer jobs pay per hour?

As of Jun 29, 2026, the average hourly pay for end user device engineer in the United States is $56.79, according to ZipRecruiter salary data. Most workers in this role earn between $39.42 and $70.43 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an End User Device Engineer, and why are they important?

To thrive as an End User Device Engineer, you need strong knowledge of hardware troubleshooting, operating systems (Windows, macOS, Linux), and device management, often supported by a degree in IT or a related field. Expertise with tools such as Microsoft Endpoint Manager, SCCM, imaging solutions, and relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate is typically required. Excellent problem-solving abilities, communication skills, and a customer-focused attitude set top performers apart. These skills ensure seamless device performance, minimize downtime, and deliver a positive technology experience for end users.

What are End User Device Engineers?

End User Device Engineers are IT professionals who manage, configure, and support devices like laptops, desktops, tablets, and smartphones used by employees within an organization. They ensure these devices are secure, up-to-date, and functioning correctly, often handling software installations, troubleshooting issues, and deploying updates. They also play a key role in setting up new devices, maintaining endpoint security, and assisting users with technical problems. Their work helps ensure employees can work efficiently and securely with the technology provided by their organization.

What is the difference between End User Device Engineer vs Desktop Support Technician?

AspectEnd User Device EngineerDesktop Support Technician
CredentialsIT certifications (e.g., CompTIA A+, Microsoft Certified)IT certifications (e.g., CompTIA A+)
Work EnvironmentDesign, deploy, and maintain end user devices; often involved in hardware/software upgradesProvide technical support; troubleshoot hardware/software issues on user devices
Employer & IndustryTech companies, large enterprises, organizations with extensive device managementIT support firms, corporate IT departments, educational institutions

End User Device Engineers focus on the design, deployment, and maintenance of end user devices, often working on hardware and software upgrades. In contrast, Desktop Support Technicians primarily troubleshoot and resolve user device issues, providing direct support to end users. Both roles require similar certifications but differ in scope and responsibilities within the IT environment.

What are some typical challenges faced by End User Device Engineers in supporting remote and hybrid work environments?

End User Device Engineers often encounter challenges related to managing a diverse array of devices across remote and hybrid settings, such as ensuring consistent security updates, troubleshooting connectivity issues, and supporting users with varying technical proficiencies. The role frequently requires rapid response to device failures and balancing proactive maintenance with urgent support requests. Collaboration with IT security, network teams, and end-users is essential to maintain a seamless user experience while upholding organizational standards.
More about End User Device Engineer jobs
What cities are hiring for End User Device Engineer jobs? Cities with the most End User Device Engineer job openings:
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What job categories do people searching End User Device Engineer jobs look for? The top searched job categories for End User Device Engineer jobs are:
End User Device Engineer jobs near you
Infographic showing various End User Device Engineer job openings in the United States as of June 2026, with employment types broken down into 98% Full Time, 1% Part Time, and 1% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $118,115 per year, or $56.8 per hour.
End User Support Specialist

End User Support Specialist

States Manufacturing LLC

Osseo, MN • On-site

$25 - $28.50/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Key responsibilities

  • Serve as the escalation point for complex end-user technical issues involving hardware, software, networking, and collaboration tools.

  • Support and maintain Windows/Mac endpoints, mobile devices, printers, and peripherals.

  • Respond to service desk escalations, incidents, and requests within defined SLAs.

Job description

Description

Position Summary

The End User Support Specialist provides frontline technical support for all end-user technology, ensuring employees have reliable, secure, and effective access to the tools they need to perform their jobs. This role combines strong troubleshooting skills with excellent customer service and is responsible for maintaining desktops, laptops, mobile devices, peripherals, collaboration tools, and related services across the enterprise.

Key Responsibilities

End User Support 

  • Serve as the escalation point for complex end-user technical issues (hardware, software, networking, collaboration tools).
  • Support and maintain Windows/Mac endpoints, mobile devices, printers, and peripherals.
  • Manage imaging, deployment, and lifecycle of end-user hardware.
  • Troubleshot Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) and other enterprise applications.

Service Management

  • Respond to service desk escalations, incidents, and requests within defined SLAs.
  • Document issues, solutions, and knowledge articles for recurring problems.
  • Contribute to ITIL-based processes (incident, request, change).
  • Technology Standards & Projects
  • Implement and enforce end-user technology standards (devices, collaboration, security).
  • Participate in IT projects such as HQ relocations, new warehouse builds, and software rollouts.
  • Assist with network/Wi-Fi validation, video conferencing setups, and conference room technology.
  • Support patching, endpoint security, and compliance requirements.

Collaboration & Continuous Improvement

  • Partner with infrastructure, networking, and security teams to ensure seamless user experience.
  • Provide feedback on recurring issues to drive process improvement.
  • Train end users on new tools and best practices.


Qualifications

Education & Experience

  • Associate or bachelor's degree in IT, Computer Science, or related field (or equivalent work experience).
  • 0 - 3 years of experience in end-user support, IT helpdesk, or desktop support.

Technical Skills

  • Proficiency in Windows 10/11, macOS, and mobile OS (iOS/Android).
  • Strong knowledge of Microsoft 365 (Teams, Outlook, SharePoint, OneDrive).
  • Experience with Active Directory, Intune, SCCM, or similar endpoint management tools.
  • Familiarity with video conferencing platforms, Wi-Fi troubleshooting, and device imaging.
  • Understanding of ITIL principles, patching, and endpoint security solutions.

Soft Skills

  • Strong customer service orientation with clear communication skills.
  • Ability to troubleshoot methodically and explain solutions in user-friendly terms.
  • Self-motivated with the ability to prioritize and manage multiple tasks.


Benefits: 

  • PTO/ESST
  • Paid holidays
  • $100 individual deductible and $300 family deductible health insurance
  • Paid Weekly
  • Vision and Dental Insurance
  • 401K / Life Insurance / STD


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