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End User Device Engineer Jobs in Alabama (NOW HIRING)

BlueHalo

UI/UX Engineer

Huntsville, AL · On-site

$92K - $115K/yr

AV is seeking an experienced UI/UX Engineer. The ideal candidate will work closely with the Product ... Strong communication skills for working across teams and capturing end-user intent * an active ...

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End User Device Engineer information

What are the key skills and qualifications needed to thrive as an End User Device Engineer, and why are they important?

To thrive as an End User Device Engineer, you need strong knowledge of hardware troubleshooting, operating systems (Windows, macOS, Linux), and device management, often supported by a degree in IT or a related field. Expertise with tools such as Microsoft Endpoint Manager, SCCM, imaging solutions, and relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate is typically required. Excellent problem-solving abilities, communication skills, and a customer-focused attitude set top performers apart. These skills ensure seamless device performance, minimize downtime, and deliver a positive technology experience for end users.

What are End User Device Engineers?

End User Device Engineers are IT professionals who manage, configure, and support devices like laptops, desktops, tablets, and smartphones used by employees within an organization. They ensure these devices are secure, up-to-date, and functioning correctly, often handling software installations, troubleshooting issues, and deploying updates. They also play a key role in setting up new devices, maintaining endpoint security, and assisting users with technical problems. Their work helps ensure employees can work efficiently and securely with the technology provided by their organization.

What is the difference between End User Device Engineer vs Desktop Support Technician?

AspectEnd User Device EngineerDesktop Support Technician
CredentialsIT certifications (e.g., CompTIA A+, Microsoft Certified)IT certifications (e.g., CompTIA A+)
Work EnvironmentDesign, deploy, and maintain end user devices; often involved in hardware/software upgradesProvide technical support; troubleshoot hardware/software issues on user devices
Employer & IndustryTech companies, large enterprises, organizations with extensive device managementIT support firms, corporate IT departments, educational institutions

End User Device Engineers focus on the design, deployment, and maintenance of end user devices, often working on hardware and software upgrades. In contrast, Desktop Support Technicians primarily troubleshoot and resolve user device issues, providing direct support to end users. Both roles require similar certifications but differ in scope and responsibilities within the IT environment.

What are some typical challenges faced by End User Device Engineers in supporting remote and hybrid work environments?

End User Device Engineers often encounter challenges related to managing a diverse array of devices across remote and hybrid settings, such as ensuring consistent security updates, troubleshooting connectivity issues, and supporting users with varying technical proficiencies. The role frequently requires rapid response to device failures and balancing proactive maintenance with urgent support requests. Collaboration with IT security, network teams, and end-users is essential to maintain a seamless user experience while upholding organizational standards.
What are popular job titles related to End User Device Engineer jobs in Alabama? For End User Device Engineer jobs in Alabama, the most frequently searched job titles are:
What job categories do people searching End User Device Engineer jobs in Alabama look for? The top searched job categories for End User Device Engineer jobs in Alabama are:
What cities in Alabama are hiring for End User Device Engineer jobs? Cities in Alabama with the most End User Device Engineer job openings:
End User Device Engineer jobs near you
IT Manager - Workplace Technology

IT Manager - Workplace Technology

Brasfield & Gorrie, LLC

Birmingham, AL • On-site

$89K - $109K/yr

Full-time

Posted 19 days ago

Brasfield & Gorrie rating

7.2

Company rating: 7.2 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

Job description

Responsibilities
This key role is on-site at Brasfield & Gorrie's headquarters in Birmingham, Alabama.
IT Manager - Workplace Technology will lead the Workplace Technology team responsible for delivering reliable, scalable, and experience-driven end-user technology across our office environments. The ideal candidate is a strong technical leader who combines operational discipline with a passion for exceptional service. They will oversee the team responsible for Tier 2 in-person support, end-user device lifecycle management, and office technology standards. This leader ensures workplace technology is consistent, reliable, and aligned with business needs. This role partners closely with the Service Desk to maintain clear handoff pathways while preserving a seamless user experience.
Responsibilities and Essential Duties include the following (other duties may be assigned):
People
  • Coordinate with Director to provide oversight of assigned group staff (including participation with recruiting, hiring, training, development, team-building, evaluation and guidance)
  • Participate with and/or foster software/system vendor relationships through review, implementation and daily use of products associated with the assigned area of responsibility

Teamwork
  • Participate in department and group meetings to help develop, review and actively pursue strategic goals, initiatives and projects.

Customer Focus
  • Participate with organizational teams and individual users to assess technical needs and enhance use of current technologies to improve user service, satisfaction and efficiency
  • Represent the IT Department during user interactions and organizational meetings
  • Communicate regularly with IT Department leadership about users of systems and services, particularly associated with the assigned area within IT

Business Value and Efficiency
  • Engage with Corporate stakeholders and users to understand and analyze business needs and help develop/deliver appropriate solutions in response to those needs
  • Provide required oversight on technical projects to maintain their alignment with organizational strategies, goals and timing
  • Coordinate with Director to provide management and oversight of financial aspects of the assigned area within IT. This includes purchasing, contract reviews/negotiations, budgeting and budget review

System Performance and Security
  • Produce detailed goals for projects/initiatives and actively participate with project controls to monitor progress and report status
  • Participate with development, implementation and maintenance of IT policies, procedures, best practices and system standards
  • Participate with the continual functioning, monitoring, security, integrity and privacy of information systems and mission critical operations

Innovation
  • Participate with research and review of the latest technologies and how they might enhance and improve user and system results
  • Work with IT and Corporate groups to develop strategies and plans to improve IT processes, enhance user services, improve user effectiveness and foster innovation
  • Oversee and support the development, design and implementation of new applications, updates and changes, particularly for the assigned area within IT

Specific Requirements/Responsibilities for the assigned area within IT
  • Lead, coach, and develop Workplace Technology team members.
  • Ensure reliable support of end-user devices, peripherals, and collaboration technologies.
  • Oversee conference room technology standards and lifecycle management.
  • Drive root cause analysis and long-term resolution of recurring issues.
  • Maintain device lifecycle processes including procurement, deployment, refresh, and retirement.
  • Partner with Facilities and business stakeholders on office technology planning and readiness.
  • Establish and maintain clear Tier 2 handoff processes.
  • Monitor trends and implement continuous improvement initiatives.
  • Manage vendor relationships and workplace technology tools.
  • Contribute to strategic planning aligned with IT and business objectives.

Education - Skills - Knowledge - Qualifications & Experience
  • Bachelor's degree required; Computer or Information-related degree preferred.
  • Minimum of five (5+) years of IT support experience, including leadership experience.
  • Strong experience in Tier 2 in-person support environments.
  • Demonstrated experience managing end-user technology in an enterprise setting.
  • Proven leadership skills with the ability to coach and develop teams.
  • Excellent written and verbal communication skills.
  • Ability to thrive in a fast-paced, service-driven environment.

The above description covers the principal duties and responsibilities of the job. The description shall not, however, be construed as a complete listing of all miscellaneous, incidental, or similar duties which may be required from day-to-day. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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