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End User Device Engineer Jobs in New York (NOW HIRING)

IPolarity LLC

End User Support Technician

Whippany, NJ · On-site

$25/hr

End User Support Technician Onsite - Collierville, TN $25/hr W2 BGV Fully Cleared * The position is ... laptop/mobile device support principles and practices 2. Excellent communication skills 3. ...

Engineers Gate

End User Services Engineer

New York, NY · On-site

$100K - $130K/yr

About The Role We are seeking an End User Services Engineer to join our Information Technology team ... with mobile device configuration and management through Intune or similar platforms. * Support ...

Engineers Gate

End User Services Engineer

New York, NY · On-site

$100K - $130K/yr

This role requires hands-on end-user support, proactive issue resolution, and ownership of ... with mobile device configuration and management through Intune or similar platforms. * Support ...

Atrium

Product Device Engineer

Somerset, NJ · On-site

The Product Device Engineer will lead the design, testing, and implementation of fragrance ... Evaluate and improve diffusion performance, scent delivery, reliability, and user experience.

TekShapers

End User Services Manager

Manhattan, NY · On-site

$128K/yr

Using real-time device monitoring, analytics, and a growing AI and automation capability, the team is redefining what end user support looks like inside a modern enterprise. This role leads that ...

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End User Device Engineer information

What are the key skills and qualifications needed to thrive as an end user device engineer, and why are they important?

To thrive as an End User Device Engineer, you need strong knowledge of hardware troubleshooting, operating systems (Windows, macOS, Linux), and device management, often supported by a degree in IT or a related field. Expertise with tools such as Microsoft Endpoint Manager, SCCM, imaging solutions, and relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate is typically required. Excellent problem-solving abilities, communication skills, and a customer-focused attitude set top performers apart. These skills ensure seamless device performance, minimize downtime, and deliver a positive technology experience for end users.

What is an end user device engineer?

End User Device Engineers are IT professionals who manage, configure, and support devices like laptops, desktops, tablets, and smartphones used by employees within an organization. They ensure these devices are secure, up-to-date, and functioning correctly, often handling software installations, troubleshooting issues, and deploying updates. They also play a key role in setting up new devices, maintaining endpoint security, and assisting users with technical problems. Their work helps ensure employees can work efficiently and securely with the technology provided by their organization.

What is the difference between End User Device Engineer vs Desktop Support Technician?

AspectEnd User Device EngineerDesktop Support Technician
CredentialsIT certifications (e.g., CompTIA A+, Microsoft Certified)IT certifications (e.g., CompTIA A+)
Work EnvironmentDesign, deploy, and maintain end user devices; often involved in hardware/software upgradesProvide technical support; troubleshoot hardware/software issues on user devices
Employer & IndustryTech companies, large enterprises, organizations with extensive device managementIT support firms, corporate IT departments, educational institutions

End User Device Engineers focus on the design, deployment, and maintenance of end user devices, often working on hardware and software upgrades. In contrast, Desktop Support Technicians primarily troubleshoot and resolve user device issues, providing direct support to end users. Both roles require similar certifications but differ in scope and responsibilities within the IT environment.

What are some typical challenges faced by end user device engineers in supporting remote and hybrid work environments?

End User Device Engineers often encounter challenges related to managing a diverse array of devices across remote and hybrid settings, such as ensuring consistent security updates, troubleshooting connectivity issues, and supporting users with varying technical proficiencies. The role frequently requires rapid response to device failures and balancing proactive maintenance with urgent support requests. Collaboration with IT security, network teams, and end-users is essential to maintain a seamless user experience while upholding organizational standards.
What cities in New York are hiring for End User Device Engineer jobs? Cities in New York with the most End User Device Engineer job openings:
End User Device Engineer jobs near you

End User Support Specialist

Stamford Health

Stamford, CT • On-site

Full-time

Medical, Retirement, PTO

Re-posted 5 days ago

Stamford Health rating

8.3

Company rating: 8.3 out of 10

Based on 24 frontline employees who took The Breakroom Quiz

Job description


At Stamford Health, we believe that every patient deserves compassionate, personalized, person centered care. This commitment guides how we care for patients, support their care partners, and promote the wellbeing of our staff. In alignment with our Planetree philosophy, the individual in this role will foster a respectful, collaborative environment that honors the needs, values, and preferences of every person we serve and the colleagues we partner with.
The End User Support Specialist serves as an advanced technical resource within the End User Support team. The primary focus of this role is Identity and Access Management (IAM), including Active Directory, Microsoft Entra ID (Azure AD), Microsoft 365 licensing, and Microsoft 365 mailbox administration. In addition, this role provides remote and onsite Field Service Engineering (FSE) support, including end-user hardware and software installation, configuration, maintenance, and support. This role is expected to consistently deliver high-quality technical services while providing an exceptional end-user experience.
MAJOR ACCOUNTABILITIES / CRITICAL RESPONSIBILITIES:
  • Serve as the primary escalation point for enterprise account provisioning, modification, and deprovisioning.
  • Create, modify, and disable user accounts in Active Directory and Microsoft Entra ID (Azure AD).
  • Provision and administer Microsoft 365 mailboxes.
  • Assign, modify, and manage Microsoft 365 licenses and service entitlements.
  • Apply and validate role-based access control (RBAC) and security group memberships.
  • Coordinate provisioning and deprovisioning of associated mailboxes, licenses, devices, and access rights.
  • Troubleshoot and resolve authentication, authorization, mailbox access, licensing, and entitlement issues.
  • Ensure compliance with security, privacy, HIPAA, and internal data protection requirements.
  • Maintain and enhance automation scripts and workflows (e.g., PowerShell) to improve efficiency.
  • Participate in periodic access reviews, audits, and compliance activities.
  • Collaborate with Infrastructure, Security, and Application teams to resolve cross-platform identity and access issues.
  • Analyze service metrics and recommend process improvements to enhance service quality and operational efficiency.
  • Serve as the senior escalation point for complex hardware, software, and network issues while providing Tier II onsite and remote technical support.
  • Troubleshoot hardware, software, desktops, laptops, printers, scanners, Workstations on Wheels (WOWs), and other related peripherals.
  • Deliver high-touch, white-glove technical support to physicians, clinicians, executives, and other key stakeholders.
  • Manage incidents, service requests, end-user device deployments, moves, relocations, installations, and cable management in accordance with established Service Level Agreements (SLAs).
  • Perform other duties and special projects as assigned.

COMPETENCIES AND WORK EXPERIENCE REQUIREMENTS:
  • Demonstrate a strong commitment to customer service, technical proficiency, and the ability to work effectively in a fast-paced healthcare environment.
  • Minimum of 2-3 years of hands-on experience in IT support, service desk, or Identity and Access Management (IAM).
  • Hands-on experience with Active Directory, Microsoft Entra ID (Azure AD), Microsoft 365 licensing, mailbox administration, and account lifecycle management.
  • Experience working with IT ticketing systems and approval-based provisioning workflows.
  • Advanced knowledge of Windows operating systems, Exchange Online, Microsoft 365, mobile device management (MDM), and networking fundamentals.
  • Experience supporting end-user devices, desktop technologies, and application integration.
  • Strong documentation, analytical, troubleshooting, and problem-solving skills.
  • Proficiency with PowerShell or other automation tools preferred.
  • Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
  • Demonstrate professionalism, integrity, accountability, and sound judgement while maintaining the confidentiality of employee and patient information.
  • Support Stamford Health System's Mission, Vision, Values, and Person-Centered Care philosophy.

EDUCATION REQUIREMENTS (INCLUDE LICENSE, REGISTRATION, CERTIFICATION):
  • Bachelor's degree in Information Technology, Computer Science, or a related field preferred.

As a Certified Great Place to Work organization, Stamford Health understands what it takes to attract talent to improve our workforce and support our mission, to that end we offer:
  • Competitive salary
  • Comprehensive, low-cost health insurance plans (including GLP-1 coverage options) available day one
  • Wellness programs
  • Paid Time Off accruals
  • Tax deferred annuity and (403b) pension plan
  • Tuition reimbursement
  • Free on-site parking and train station shuttle
  • Childcare partnership with Children's Learning Center

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