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End User Device Engineer Jobs (NOW HIRING)

Cynet Systems

End User Support Specialist

Baltimore, MD · On-site

$50 - $55/hr

Seeking a proficient and dedicated End User Engineer to join our team. This role is multifaceted ... Stay updated on Intune features and capabilities, leveraging new functionalities to enhance device ...

New

CYNET SYSTEMS

End User Support Specialist

Baltimore, MD · On-site

$50 - $55/hr

Seeking a proficient and dedicated End User Engineer to join our team. This role is multifaceted ... Stay updated on Intune features and capabilities, leveraging new functionalities to enhance device ...

New

Archer Systems

Manager of End User Support

Houston, TX · On-site

Directly manage and develop the end-user support team (including the Senior Support Engineer and ... Endpoint & Device Management (Microsoft Intune) * Own and administer Microsoft Intune for end-user ...

Leidos

Mobile Device Engineer

Washington, DC

The engineer helps sustain mission operations through effective device management, incident ... Incident Resolution and End-User Support - Troubleshoot and resolve mobile device incidents ...

Tory Burch

Manager, End User Technology

Jersey City, NJ · On-site

$121K/yr

Serve as a primary contact for engineering and deskside teams, delivering effective end-user ... Support the company's mobile strategy by managing device consolidation, MDM technologies, and ...

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End User Device Engineer information

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How much do end user device engineer jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for end user device engineer in the United States is $56.79, according to ZipRecruiter salary data. Most workers in this role earn between $39.42 and $70.43 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an End User Device Engineer, and why are they important?

To thrive as an End User Device Engineer, you need strong knowledge of hardware troubleshooting, operating systems (Windows, macOS, Linux), and device management, often supported by a degree in IT or a related field. Expertise with tools such as Microsoft Endpoint Manager, SCCM, imaging solutions, and relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate is typically required. Excellent problem-solving abilities, communication skills, and a customer-focused attitude set top performers apart. These skills ensure seamless device performance, minimize downtime, and deliver a positive technology experience for end users.

What are End User Device Engineers?

End User Device Engineers are IT professionals who manage, configure, and support devices like laptops, desktops, tablets, and smartphones used by employees within an organization. They ensure these devices are secure, up-to-date, and functioning correctly, often handling software installations, troubleshooting issues, and deploying updates. They also play a key role in setting up new devices, maintaining endpoint security, and assisting users with technical problems. Their work helps ensure employees can work efficiently and securely with the technology provided by their organization.

What is the difference between End User Device Engineer vs Desktop Support Technician?

AspectEnd User Device EngineerDesktop Support Technician
CredentialsIT certifications (e.g., CompTIA A+, Microsoft Certified)IT certifications (e.g., CompTIA A+)
Work EnvironmentDesign, deploy, and maintain end user devices; often involved in hardware/software upgradesProvide technical support; troubleshoot hardware/software issues on user devices
Employer & IndustryTech companies, large enterprises, organizations with extensive device managementIT support firms, corporate IT departments, educational institutions

End User Device Engineers focus on the design, deployment, and maintenance of end user devices, often working on hardware and software upgrades. In contrast, Desktop Support Technicians primarily troubleshoot and resolve user device issues, providing direct support to end users. Both roles require similar certifications but differ in scope and responsibilities within the IT environment.

What are some typical challenges faced by End User Device Engineers in supporting remote and hybrid work environments?

End User Device Engineers often encounter challenges related to managing a diverse array of devices across remote and hybrid settings, such as ensuring consistent security updates, troubleshooting connectivity issues, and supporting users with varying technical proficiencies. The role frequently requires rapid response to device failures and balancing proactive maintenance with urgent support requests. Collaboration with IT security, network teams, and end-users is essential to maintain a seamless user experience while upholding organizational standards.
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End User Device Engineer jobs near you
Infographic showing various End User Device Engineer job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 90% Full Time, 1% Part Time, and 8% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $118,115 per year, or $56.8 per hour.
End User Device (EUD) Technician/ Help Desk Specialist

End User Device (EUD) Technician/ Help Desk Specialist

Enhanced Veterans Solutions, Inc.

Colorado Springs, CO

$18 - $26.44/hr

Other

Posted 25 days ago

Job description

Description

This is an entry level position.   EVS is seeking a Dedicated End User Technician for work in Colorado Springs, CO. 


The Dedicated End User Device (EUD) Technician / Client Service Technician (CST) - Field Technician II (Help Desk Specialist) provides frontline technical support services for NIPR and SIPR end-user systems supporting the United States Air Force Academy (USAFA). This position supports Help Desk operations, desktop support, printer support, workstation imaging, account assistance, and customer service functions in a mission-essential environment. The Help Desk Specialist is responsible for troubleshooting hardware and software issues, responding to service requests, documenting work orders, and ensuring timely restoration of end-user services in accordance with Performance Work Statement (PWS) requirements.

  • Provide Tier I and Tier II technical support for NIPR/SIPR desktop systems, laptops, printers, peripherals, and end-user devices.
  • Respond to customer requests received through walk-in Help Desk support, telephone support, remote support, and ServiceNow/CIPS ticketing systems.
  • Troubleshoot hardware, software, account access, printer connectivity, CAC reader, and peripheral device issues.
  • Install, configure, and support desktop computers, laptops, printers, and other end-user equipment.
  • Assist users with Microsoft O365 applications and enterprise software troubleshooting.
  • Perform basic account support and password assistance for NIPR/SIPR users.
  • Support workstation imaging and lifecycle replacement activities for Government systems.
  • Document all troubleshooting actions, service requests, and ticket updates within Government Automated Information Systems (AIS).
  • Provide desk-side support when issues cannot be resolved remotely. 
  • Support VIP customers and mission-critical personnel as directed by management.
  • Assist with printer troubleshooting, printer mapping, and CAC-enabled printer support.
  • Support vulnerability remediation efforts and required software/security updates.
  • Ensure compliance with response and restoration timelines for Priority 1, 2, and 3 outages.
  • Participate in after-hours support and on-call rotations when required.
  • Support operational standby requirements, special events, graduation activities, and mission-critical operations.
  • Maintain professional customer service standards and ensure timely communication with customers regarding service status.
  • Follow Government security procedures and safeguard sensitive information and systems.

Requirements

Active Secret Security Clearance required.
Minimum of 1-3 years of experience in Help Desk support, desktop support, or enterprise IT customer service environments.
Experience supporting Windows desktop operating systems and Microsoft Office/O365 applications.
Basic knowledge of desktop hardware, printers, peripherals, and troubleshooting methodologies.
Familiarity with ticket management systems such as ServiceNow or similar platforms.
Strong customer service, communication, and problem-solving skills.
Ability to work in a fast-paced operational environment.
Ability to work independently and as part of a team.
Experience supporting DoD or Government IT environments preferred.


Certifications 

CompTIA Security+ CE or equivalent DoD 8140 compliant certification required.


Work Environment

On-site position supporting the United States Air Force Academy (USAFA).
Requires support during standard operating hours with potential participation in after-hours support rotations.
May require standing, walking, and lifting IT equipment during workstation setup and troubleshooting activities.
Position supports a mission-essential services contract.

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