Customer Service Engineer
Marietta, OH · On-site
The Customer Service Engineer - is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing ...
Marietta, OH · On-site
The Customer Service Engineer - is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing ...
Marietta, OH · On-site
The Customer Service Engineer - is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing ...
Cleveland, OH · On-site
$185K - $232K/yr
Owns end-user computing service delivery, including device deployment and support, endpoint configuration and patching, break/fix, platform hardening, software distribution, and coordination of ...
Cleveland, OH · On-site
$185K - $232K/yr
Owns end-user computing service delivery, including device deployment and support, endpoint configuration and patching, break/fix, platform hardening, software distribution, and coordination of ...
Owns end-user computing service delivery, including device deployment and support, endpoint configuration and patching, break/fix, platform hardening, software distribution, and coordination of ...
Owns end-user computing service delivery, including device deployment and support, endpoint configuration and patching, break/fix, platform hardening, software distribution, and coordination of ...
Develop and implement approved standards, policies, processes, and procedures that ensure stable, secure, and cost effective end user computing environment. Develop and implement test and management ...
Develop and implement approved standards, policies, processes, and procedures that ensure stable, secure, and cost effective end user computing environment. Develop and implement test and management ...
Proposes articles to the End User Computing team for development and posting on the Versiti intranet. * Provides blood drive support * Provides conferencing support * Provides file recovery
Proposes articles to the End User Computing team for development and posting on the Versiti intranet. * Provides blood drive support * Provides conferencing support * Provides file recovery
Proposes articles to the End User Computing team for development and posting on the Versiti intranet. * Provides blood drive support * Provides conferencing support * Provides file recovery
Proposes articles to the End User Computing team for development and posting on the Versiti intranet. * Provides blood drive support * Provides conferencing support * Provides file recovery
Proposes articles to the End User Computing team for development and posting on the Versiti intranet. * Provides blood drive support * Provides conferencing support * Provides file recovery
Proposes articles to the End User Computing team for development and posting on the Versiti intranet. * Provides blood drive support * Provides conferencing support * Provides file recovery
Columbus, OH · On-site
$8.50/hr
... end user computing environment. • Develop and implement test and management processes for software deployment packages. • Develop distribution packages to install software for desktop and laptop ...
Columbus, OH · On-site
$8.50/hr
... end user computing environment. • Develop and implement test and management processes for software deployment packages. • Develop distribution packages to install software for desktop and laptop ...
Cincinnati, OH · On-site
... end-user computing requirements. * Performs other duties as assigned by management.
Cincinnati, OH · On-site
... end-user computing requirements. * Performs other duties as assigned by management.
Bluffton, OH · On-site
Experienced supporting Enterprise Virtual Desktop deployments, performance optimization, patch management, and end-user computing solutions. * Proficient with various thin client management ...
Bluffton, OH · On-site
Experienced supporting Enterprise Virtual Desktop deployments, performance optimization, patch management, and end-user computing solutions. * Proficient with various thin client management ...
Bluffton, OH · On-site
Experienced supporting Enterprise Virtual Desktop deployments, performance optimization, patch management, and end-user computing solutions. * Proficient with various thin client management ...
Bluffton, OH · On-site
Experienced supporting Enterprise Virtual Desktop deployments, performance optimization, patch management, and end-user computing solutions. * Proficient with various thin client management ...
Mayfield Heights, OH · On-site
$19.75 - $25/hr
Our offers include efficient, cost-reducing and effective services (IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization). With ...
Mayfield Heights, OH · On-site
$19.75 - $25/hr
Our offers include efficient, cost-reducing and effective services (IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization). With ...
Mayfield Heights, OH · On-site
$20.50 - $26.25/hr
Our offers include efficient, cost-reducing and effective services (IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization). With ...
Mayfield Heights, OH · On-site
$20.50 - $26.25/hr
Our offers include efficient, cost-reducing and effective services (IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization). With ...
$19.75 - $25/hr
Our offers include efficient, cost-reducing and effective services (IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization). With ...
$19.75 - $25/hr
Our offers include efficient, cost-reducing and effective services (IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization). With ...
Mayfield Heights, OH · On-site
$19.75 - $25/hr
Our offers include efficient, cost-reducing and effective services (IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization). With ...
Mayfield Heights, OH · On-site
$19.75 - $25/hr
Our offers include efficient, cost-reducing and effective services (IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization). With ...
Mayfield Heights, OH · On-site
$19.75 - $25/hr
Our offers include efficient, cost-reducing and effective services (IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization). With ...
Mayfield Heights, OH · On-site
$19.75 - $25/hr
Our offers include efficient, cost-reducing and effective services (IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization). With ...
Pepper Pike, OH · On-site
$19 - $24.25/hr
Our offers include efficient, cost-reducing and effective services (IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization). With ...
Pepper Pike, OH · On-site
$19 - $24.25/hr
Our offers include efficient, cost-reducing and effective services (IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization). With ...
... end user computing equipment by reviewing, testing, and deploying software, operating system, and firmware updates Provide feedback to management on improvements for processes and programs which may ...
... end user computing equipment by reviewing, testing, and deploying software, operating system, and firmware updates Provide feedback to management on improvements for processes and programs which may ...
... end user computing equipment by reviewing, testing, and deploying software, operating system, and firmware updates Provide feedback to management on improvements for processes and programs which may ...
Quick apply
... end user computing equipment by reviewing, testing, and deploying software, operating system, and firmware updates Provide feedback to management on improvements for processes and programs which may ...
Saint Clairsville, OH · On-site
$25/hr
... of end user computing equipment by reviewing, testing, and deploying software, operating system, and firmware updates • Provide feedback to management on improvements for processes and programs ...
Saint Clairsville, OH · On-site
$25/hr
... of end user computing equipment by reviewing, testing, and deploying software, operating system, and firmware updates • Provide feedback to management on improvements for processes and programs ...
$58K - $66.6K
13% of jobs
$66.6K - $75.3K
4% of jobs
$81.2K is the 25th percentile. Wages below this are outliers.
$75.3K - $83.9K
12% of jobs
$83.9K - $92.6K
10% of jobs
The median wage is $99.4K / yr.
$92.6K - $101.2K
15% of jobs
$101.2K - $109.8K
16% of jobs
$117.8K is the 75th percentile. Wages above this are outliers.
$109.8K - $118.5K
6% of jobs
$118.5K - $127.1K
10% of jobs
$127.1K - $135.8K
6% of jobs
$135.8K - $144.4K
5% of jobs
$144.4K - $153.1K
3% of jobs
$58K
$102.3K
$153.1K
An End User Computing (EUC) job focuses on managing and supporting the IT systems, devices, and applications that employees use daily. Professionals in this role ensure that desktops, laptops, mobile devices, and virtual environments run smoothly and securely. They handle troubleshooting, software deployment, system updates, and user support to enhance productivity. EUC specialists also work on endpoint security, automation, and cloud solutions to optimize the end-user experience.
To excel in End User Computing, you typically need strong technical knowledge of desktop operating systems, hardware troubleshooting, software deployment, and IT support processes, usually supported by relevant IT certifications like CompTIA A+, Microsoft 365 or equivalent experience. Familiarity with endpoint management tools (such as Microsoft Endpoint Configuration Manager), Active Directory, virtualization, and remote support systems is crucial for the role. Excellent problem-solving skills, patience, and clear communication are key soft skills that help professionals deliver effective support to users. These skills and qualifications are essential for providing timely, efficient, and user-focused technology solutions in diverse business environments.
In an End User Computing position, your daily tasks often include assisting users with hardware and software issues, managing device setups and configurations, installing security updates, and troubleshooting technical problems remotely or in person. You may also be responsible for supporting new technology rollouts, maintaining inventory of devices, and ensuring compliance with IT policies. Collaboration with IT teams, business units, and occasionally external vendors is common to provide seamless technology experiences for end users. This role is ideal for professionals who enjoy hands-on technical work and interacting with people to solve diverse IT challenges.
The Customer Service Engineer - is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment.
Responsibilities
• Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC’s, desktops, laptops, tablets and printers.
• Provide support to client identified VIPs
• Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
• Perform Install/Move/Add or Change (IMAC) activities.
• Perform all assigned desk-side support activities
• Display outstanding technical and professional services skills at all times
• Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
• Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
• Understands and follows all documented service operations policies and procedures.
• Other duties or certifications may be assigned to meet business needs
Education and Experience:
• Typically requires technical school certification or equivalent of 2-4 years of relevant experience
Certifications and/or Qualifications:
• Maintain all required OEM Certifications as directed by Management
• Knowledge of relevant software and hardware systems
• Understanding of ITIL methodologies
• A+ certification is desired
• May require additional customer-specific certifications or training as required
Skills:
• Excellence in communication and customer-facing skills
• Strong oral, written and interpersonal skills
• Ability to follow instructions and processes with minimal instruction
• Ability to lift and or move various computer equipment up to 50 lbs.
• Must own a basic repair kit
Additional requirements may exist if offer of employment is extended
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
Sourced by ZipRecruiter
It services
1,001 - 5,000 Employees
Tewksbury, MA, US
1951