End User Computing Engineer Jobs (NOW HIRING)

About the Position The City of Saint Paul Office of Technology and Communications is hiring two End User Computing (EUC) Specialists to provide responsive, high-quality technical support and ensure employees have reliable, secure technology to perform their work. In this role, you will serve as a frontline point of contact for IT support needs by receiving, documenting, and triaging ServiceNow incidents and service requests. You will perform Tier 1 troubleshooting for hardware, software, and access-related issues, resolve common device and application problems, and escalate more complex issues to appropriate technical teams in accordance with established IT service management (ITSM) processes.

You will collaborate closely with IT teams to support end-user devices, maintain IT assets, and deliver a consistent, effective, and customer-focused user experience. Here's what you can expect to do: Manage ServiceNow tickets by documenting, categorizing, prioritizing, and tracking requests while providing timely updates and basic user guidance throughout the resolution process. Provide Tier 1 support for hardware, software, operating systems, network connectivity, VPN, application access, passwords, and peripherals, escalating complex issues as needed.

Configure, deploy, support, replace, and process returns for end-user devices (laptops, desktops, tablets, smartphones, and peripherals) following established standards and procedures. Assist with IT asset management, including inventory tracking, equipment check-in/check-out, and basic warranty documentation. Support standard enterprise applications and productivity tools (e.g., Microsoft 365, Teams, browsers) by resolving common user issues

Follow established security protocols, including multi-factor authentication support, password resets, and secure handling of devices. Document all support activities, troubleshooting steps, and resolutions in the ticketing system to ensure accurate recordkeeping and knowledge sharing. Escalate unresolved or complex issues to appropriate support teams in alignment with service level expectations and established procedures.

For more information and essential functions, see our job description. Our Benefits: We offer competitive wages, and a variety of excellent benefits, including health insurance, retirement contributions and paid vacation and sick time. The eligible list created from this assessment may also be used to fill IS Systems Support Specialist II positions as they become available in various departments within the City.

Equity, Inclusion and Belonging: The City of Saint Paul is dedicated to dismantling systemic racial, cultural, and economic barriers that prevent people from fully enjoying and participating in our community and ensuring fairness in opportunities and outcomes for all individuals. At the City of Saint Paul, we want our workforce to reflect the diverse city that we serve. Our leaders are guided by an unapologetic equity agenda, which promotes the belief that true equity is building a city that works for all of us.

We encourage you to apply as we are most interested in finding the best candidate for this job. Position Requirements Six months of technical school plus one year of work experience in a technical/operations environment or two years of work experience in a technical/operations environment. May require a valid Minnesota Class D Driver's License, or equivalent out-of-state driver's license.

How to Apply Submit a City of Saint Paul online application by the closing date. Upload or submit the following required document via the online application system. (Zip files and web links will not be accepted.

Each uploaded attachment is limited to 10MB.) A resume First time applying online. Read our How to Apply Online Guide. Need technical support

For help with the online application, please call 1-855-524-5627. Learn more about our Hiring Process Assessment: Qualifications Rating The Qualifications Rating is an assessment of your completed application and answers to the Supplemental Questionnaire. Be as specific and detailed as possible in completing your application and questionnaire.

You must submit your completed application and supplemental questionnaire by the application deadline. GENERAL INFORMATION: Open Job Posting: This posting is open to anyone who meets the position requirements. Eligible Lists Created from Open Job Posting: You must receive a score of 75% or higher to pass the assessment and be considered for the position.

Non-promotion eligible lists typically are pass/fail and promotion eligible lists are typically ranked. If the open eligible list created contains a veteran, one open list will exist. When there are no veterans remaining on the eligible list (i.e

hired, withdrawn) from an open list that also contains promotional candidates, two lists will be created: one open list and one promotion list. If two lists exist, the promotion list must be exhausted before the open list is considered. Final Selection Process: Those who pass will be placed on an eligible list for approximately six months and all will be notified of their status.

A Hiring Manager will consider those applicants eligible for hire. You will be notified if you are invited to participate in the final selection process which may include an interview, job simulation, work sample submission, or other evaluation method. Condition of Employment: This position also requires a background check and may require a driver's license check.

Candidates will be required to submit proof of education to Human Resources upon conditional job offer. This position may be subject to limited on-call status for after-hours services associated with the assignment. Human Resources Contact Information: Danni Smith at 651-266-6566 Email: danni.smith@stpaul.gov The City of Saint Paul encourages individuals to apply for positions regardless of criminal history

Veteran's Preference: If you are a veteran and would like to receive Veteran's preference in accordance with MN Statute 197.455, you must submit a photocopy of your DD214 preferably at time of application. Click here for more information. Equal Employment Opportunity Statement: The City of Saint Paul is an equal opportunity/affirmative action employer

Veterans, women, persons of color, members of the LGBTQIA+ community, and individuals with disabilities are strongly encouraged to apply. Working Title: End User Computing Specialist Official Title: IS Systems Support Specialist II