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End User Computing Technician Jobs (NOW HIRING)

Hayward

End User Computing Technician- L2

Clemmons, NC · On-site

$16.25 - $20.50/hr

The End User Computing Technician Level 2 is an intermediate-level support position on the End User Computing Services team responsible for supporting desktop and end-user computing functions across ...

ConfigUSA

End User Computing

Miami, FL · On-site

Ensure successful execution of end-user device refresh lifecycle covering: o Asset assignment o Device activation o Decommissioning of old hardware * Maintain accurate tracking of all devices through ...

Koniag Services, Inc.

$125 - $150/hr

The End-User Computing (EUC) Engineer provides advanced engineering support for SBA's enterprise ... This role is distinguished from the Desktop / Field Support Technician by its focus on engineering ...

kgs

End-User Computing (EUC) Engineer

Washington, DC · On-site

The End-User Computing (EUC) Engineer provides advanced engineering support for SBA's enterprise ... This role is distinguished from the Desktop / Field Support Technician by its focus on engineering ...

kgs

End-User Computing (EUC) Engineer

Washington, DC · On-site

The End-User Computing (EUC) Engineer provides advanced engineering support for SBA's enterprise ... This role is distinguished from the Desktop / Field Support Technician by its focus on engineering ...

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End User Computing Technician information

What does an end user computing technician do?

An End User Computing Technician is responsible for providing technical support and maintenance for computer systems, devices, and software used by employees in an organization. They help set up, troubleshoot, and repair desktops, laptops, mobile devices, and peripheral equipment. Their duties often include installing software, managing user accounts, and ensuring security protocols are followed. They serve as the first point of contact for end-user IT issues and work to resolve problems efficiently to minimize downtime. This role is vital in keeping business operations running smoothly by ensuring technology is accessible and functional for all users.

What are the key skills and qualifications needed to thrive as an end user computing technician, and why are they important?

To thrive as an End User Computing Technician, you need strong technical knowledge of computer hardware, operating systems, and troubleshooting, typically supported by a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote support tools, ticketing systems, and device management platforms is essential. Excellent problem-solving, communication skills, and patience help you efficiently resolve issues and support non-technical users. These skills ensure timely and effective user support, minimizing downtime and maintaining smooth business operations.

What are some of the most common challenges faced by end user computing technicians, and how can they be addressed?

End User Computing Technicians often encounter challenges such as troubleshooting a wide variety of hardware and software issues, supporting users with varying levels of technical expertise, and managing multiple requests simultaneously. Staying up to date with rapidly evolving technology and security protocols is also essential. These challenges can be addressed by developing strong communication and problem-solving skills, using ticketing systems to prioritize tasks, and continuously participating in training and certification programs to keep technical knowledge current.

What is the difference between End User Computing Technician vs Help Desk Technician?

AspectEnd User Computing TechnicianHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL Foundation
Work EnvironmentOn-site support for end users, hardware/software troubleshootingHelp desk support, remote or on-site assistance
Industry UsageIT services, corporate, educationIT support, customer service, corporate
Common Search/ComparisonYesYes

End User Computing Technicians focus on hardware and software support directly for end users, often in corporate or educational settings. Help Desk Technicians provide general IT support, troubleshooting, and customer service, sometimes remotely. While both roles require similar certifications and work environments, their specific responsibilities differ slightly, with End User Computing Technicians more involved in hardware and software setup and maintenance.

Is it hard to become an End User Computing Technician?

Becoming an End User Computing Technician typically requires a basic understanding of computer hardware, operating systems, and troubleshooting skills, often gained through relevant certifications like CompTIA A+ or similar training. While some technical knowledge is necessary, the role is generally accessible to those with an interest in IT and problem-solving abilities, and on-the-job training is common. The difficulty varies depending on prior experience and the complexity of the organization's IT environment.

What is the role of an end user computing technician?

An end user computing technician is responsible for supporting and maintaining computer hardware, software, and peripherals used by end users within an organization. They troubleshoot technical issues, install updates, and ensure systems run efficiently, often using tools like remote support software and following IT best practices. This role requires strong problem-solving skills and knowledge of operating systems and network connectivity.

What cities are hiring for End User Computing Technician jobs?

Cities with the most End User Computing Technician job openings:

What are popular job titles related to End User Computing Technician jobs?

For End User Computing Technician jobs, the most frequently searched job titles are:

End User Computing Technician jobs near you

End User Computing Technician- L2

Clemmons, NC • On-site

Hayward
See more jobs at Haywardexternal

$16.25 - $20.50/hr

Full-time

Posted 14 days ago

Key responsibilities

  • Provide in-person or remote support for desktop, manufacturing, and warehouse systems.

  • Install hardware and software as needed and support end-user training on IT solutions.

  • Respond to service requests, monitor system stability, and support network, server, and endpoint devices.

Job description

Hayward Holdings Inc. (NYSE "HAYW") is one of the leading manufacturers of residential swimming pool equipment in the world, with a significant presence in the commercial pool market that is continuously growing. Hayward designs, manufactures, and markets a full line of residential and commercial pool and spa equipment including pumps, filters, heating, cleaners, salt chlorinators, automation, lighting, safety, flow control and energy solutions at our company owned facilities. Headquartered in Charlotte, North Carolina, Hayward also has facilities in Tennessee, Arizona, and Rhode Island, Georgia, as well as Canada, Spain, France, Australia, and China.


The End User Computing Technician Level 2 is an intermediate-level support position on the End User Computing Services team responsible for supporting desktop and end-user computing functions across a site or region. The End User Computing Technician Level 2 is responsible for providing timely support and contributing to a positive end-user experience while ensuring that users adhere to standards and are compliant from a security, policy, approved software/device use, and license compliance perspective. Coordinates and delivers End User Support based on the incoming flow of service desk tickets and priorities set forth by the management of the End User Computing Services team. This role supports C-suite and high-level executives.
  • Provide in-person or remote desktop/end-user support services for Hayward employees, manufacturing computer systems, and warehouse operations systems.
  • Performs installation of hardware and software as needed by the end users or as directed by the End User Computing leadership team.
  • Provides support to and trains users in the use of Hayward IT solutions and services.
  • Monitors and maintains system availability and stability.
  • Prepares and maintains documentation for end-user training as well as network documentation used by the End User Computing team.
  • Windows Server administration
  • Network service administration
  • Subject matter expert and center of excellence assignment and primary responsibility for key End User Computing technologies and processes.
  • Provides support to and trains users in local area network usage, device and peripheral usage including endpoints, mobile devices, manufacturing floor systems, warehouse operations systems, scanners, telephony, and AV solutions.
  • Responds to maintenance/service incidents and requests submitted by the end-user community.
  • Acts as smart hands to support Infrastructure Services activities in Networking, Servers and Storage.
  • Participates as a resource on projects as tasks are assigned.
  • Working knowledge of endpoint devices (PC'S, Macs, Mobile Devices - IOS & Android), Active Directory, Microsoft Windows Desktop operating systems and Server editions
  • Troubleshooting of PC'S, mechanical logic and network infrastructure.
  • Outstanding customer service.
  • Must achieve A+ Certification within 12 months of accepting the position.
  • Must achieve ITIL Foundation Certification within 18 months of accepting the position.
  • Must achieve Azure Fundamentals certification within 18 months of accepting the position.
  • Knowledge of conference room audio visual technology as well as Microsoft Teams Meeting and Microsoft Teams Live Event setup and execution.
  • Ability to adapt, adjust and respond to evolving and quick-changing circumstances.
Education and Experience:
  • Associate degree required.
  • Bachelor's Degree preferred.
Physical Requirements:
  • Must be able to lift 25 lbs.
  • Must be able to navigate stairs while carrying equipment up to 25 lbs.
  • Normal job requirements include standing for long periods.
Work Environment:
  • Office, Manufacturing Floor and Warehouse environments. Some facilities have upstairs offices within a manufacturing facility.

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