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Employee Relations In The Jobs in Delaware (NOW HIRING)

Mountaire

Human Resources Assistant

Millsboro, DE · On-site

$21 - $23/hr

Both provide support to the Employee Relations Manager, works within a team environment. Handles daily administration and Human Resources duties while serving as the face of the company in assisting ...

American Income Life Insurance Company

Submits supply orders for department and PR Reps in the field, including ordering and proofing ... business cards, distributes department mail, retrieves checks from General Accounting. General ...

ALOFT AeroArchitects

People Director

Georgetown, DE · On-site

... fosters employee relations, and ensures the safe and efficient operation of company facilities ... Ensure the company remains in compliance with federal, state and local laws and regulations.

Mountaire Farms

Human Resources Assistant

Millsboro, DE · On-site

$32K - $42K/yr

Provides support to the Employee Relations Manager. Handles daily administration and Human Resources duties while serving as the face of the company in assisting our hourly and salaried employees ...

Spirit Halloween

District Sales Manager - Spirit

Bear, DE · On-site

$26.25 - $26.88/hr

... ends in November. The District Sales Manager is responsible for all aspects of the store operation (average 3 stores) including, sales, payroll recruiting, training, employee relations, expense ...

Mountaire Farms

Human Resources Assistant

Millsboro, DE · On-site

$32K - $42K/yr

Provides support to the Employee Relations Manager. Handles daily administration and Human Resources duties while serving as the face of the company in assisting our hourly and salaried employees ...

CHEER, Inc.

Human Resources Assistant

Georgetown, DE

$19/hr

... relations, safety and health, and other employee services for the Agency. ESSENTIAL DUTIES amp ... A degree in Human Resources or a related field and at least two years of hands-on Human Resources ...

Horizon Services

Customer Relations Manager

Newark, DE · On-site

$21 - $24/hr

About the Job: We are searching for a dynamic Customer Relations Specialist to complete handle customer concerns. Responsibilities: Confer with customers by telephone or in person to provide ...

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Employee Relations In The information

What are the key skills and qualifications needed to thrive as an Employee Relations Specialist, and why are they important?

To thrive as an Employee Relations Specialist, you need a strong background in human resources, employment law, conflict resolution, and often a relevant degree such as HR management or business administration. Familiarity with HR information systems (HRIS), case management software, and sometimes certification like SHRM-CP or PHR is common. Exceptional interpersonal skills, discretion, and the ability to mediate sensitive issues set top performers apart. These competencies are crucial for fostering a positive workplace culture, ensuring legal compliance, and effectively resolving workplace conflicts.

What are the 4 pillars of employee relations?

The four pillars of employee relations are communication, trust, fairness, and conflict resolution. These elements help create a positive work environment, which is essential for roles like Employee Relations specialists to foster employee engagement and resolve workplace issues effectively.

What is the difference between Employee Relations In The vs HR Coordinator?

AspectEmployee Relations In TheHR Coordinator
Primary FocusManaging employee relations, conflict resolution, and workplace cultureSupporting HR functions, recruitment, onboarding, and administrative tasks
Required CredentialsBachelor's degree in HR, Business, or related field; HR certifications often preferredBachelor's degree; HR certifications are a plus but not mandatory
Work EnvironmentEmployee-focused, often in HR or Employee Relations departmentsAdministrative and support roles within HR teams
Employer UsageCommonly used in organizations emphasizing employee engagement and conflict managementUsed across various industries for HR support roles

While both roles are part of the HR ecosystem, Employee Relations In The primarily focuses on maintaining positive employee relations and resolving workplace issues. HR Coordinators support broader HR functions, including recruitment and administration. Understanding these differences helps in choosing the right career path or job search focus.

What are examples of employee relations in the workplace?

Employee relations in the workplace involve activities that foster positive interactions between employees and management, such as resolving conflicts, conducting performance reviews, implementing employee recognition programs, and facilitating open communication. These efforts help improve morale, engagement, and overall organizational culture. HR professionals often use policies, training, and feedback mechanisms to support effective employee relations.

What does an employee relations job do?

An employee relations job involves managing the relationship between an organization and its employees, addressing workplace issues, ensuring compliance with labor laws, and promoting a positive work environment. Professionals in this role often handle conflict resolution, conduct investigations, and develop policies to improve employee engagement and satisfaction.

What are employee relations in the workplace?

Employee relations refer to the efforts a company makes to manage relationships between employers and employees. This includes handling workplace conflicts, ensuring compliance with labor laws, promoting positive work environments, and maintaining open communication channels. The goal is to foster a productive, fair, and respectful workplace where concerns are addressed promptly. Effective employee relations help increase employee satisfaction, reduce turnover, and improve overall organizational performance.

How does an Employee Relations Specialist typically collaborate with HR and management teams to resolve workplace issues?

Employee Relations Specialists work closely with both HR and management to address employee concerns, mediate conflicts, and ensure compliance with company policies. They often facilitate meetings between employees and supervisors, provide guidance on disciplinary actions, and participate in investigations of workplace complaints. This collaborative environment requires strong communication skills and the ability to maintain confidentiality, as well as a deep understanding of employment laws and organizational culture. By acting as a neutral party, Employee Relations Specialists help foster a positive workplace environment and support fair decision-making.

What are the 5 key dimensions of employee relations?

The five key dimensions of employee relations are communication, trust, fairness, conflict resolution, and employee engagement. These elements help foster a positive work environment and improve organizational effectiveness. Employee relations professionals often focus on developing policies and practices that support these dimensions.
What are popular job titles related to Employee Relations In The jobs in Delaware? For Employee Relations In The jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching Employee Relations In The jobs in Delaware look for? The top searched job categories for Employee Relations In The jobs in Delaware are:
What cities in Delaware are hiring for Employee Relations In The jobs? Cities in Delaware with the most Employee Relations In The job openings:
Employee Relations In The jobs near you

Supervisor, Customer Relations

Collectors Holdings, Inc.

New Castle, DE • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 15 days ago

Job description

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We're always on the lookout for talented people to join our growing team.
Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder.
Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, and France.
As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process.
We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have.
We're looking for a Customer Relations Supervisor to lead the PSA Vault customer relations workstream within CRC. This role owns queue performance, SLAs, escalations, and day-to-day execution for Vault-related CRC work, while serving as a primary partner to Vault Operations, Marketplace, Claims, Customer Care, and CRC leadership.
The supervisor will lead a hybrid customer-relations and operational function focused on Vault-held and Vault-adjacent issues that require CRC handling, pulling, packing, shipping coordination, and customer communication. This includes oversight of cases involving Vault damage, Vault mis-shipments, wrong-account issues, customer-direct Vault issues, label corrections, reholders, and related exception workflows.
This leader will ensure customers receive timely, accurate communication while internal teams execute clean handoffs, correct routing, and high-quality resolutions. The role is embedded in the operations process and works cross-functionally with multiple teams supporting PSA Vault inventory, exception handling, and marketplace-related incidents.
You'll report to the Assistant Manager, PSA Customer Relations and work from our New Castle, DE office location from Tuesday - Saturday 8:00am-5:30pm.
Onsite Requirement:
This role requires you to be onsite in the office 5 days per week.
What You'll Do:
  • Own the CRC Vault queue, including workload prioritization, SLA performance, aging, escalations, and resolution quality.
  • Serve as the primary point of contact for Vault Operations, Marketplace, Claims, Customer Care, and CRC leadership on Vault-related CRC matters.
  • Lead and coach team members handling Vault damage, misshipped and misrouted items, wrong-account issues, customer-direct Vault concerns, label corrections, reholders, and related exception cases.
  • Oversee operational workflows for pulling, packing, labeling, and routing items to customers or partner facilities, including PSA, SGC, and Beckett.
  • Ensure accurate case documentation, work order creation, status tracking, and issue tagging within Salesforce and related systems.
  • Use Lightdash and operational tools to monitor Vault damage, misshipments, missing-cert trends, and business-line activity to improve prioritization and reduce repeat issues.
  • Partner with teams supporting GAO, Power Pack, Graded Grails, Instant Offers, PSA eBay Store, AG, Customer Direct, and Standard PSA Vault workflows to ensure proper routing and ownership.
  • Support training, SOP development, ramp plans, and continuous improvement efforts for Vault CRC workflows and onsite execution.

Who You Are:
  • Strong experience in customer relations, operations, or exception-based case management in a fast-paced environment.
  • Able to lead escalated and high-complexity work while balancing customer communication with operational execution.
  • Skilled in cross-functional communication and partnership building across operations, leadership, and support teams.
  • Comfortable working in Salesforce and work order-driven environments, with strong documentation and follow-through habits.
  • Highly detail-oriented, organized, and able to make sound decisions within established workflows while handling exceptions appropriately.
  • Familiar with quality assurance, grading-related issues, and the sensitivities involved in handling high-value collectibles and Vault inventory.
  • Able to coach teammates, reinforce process standards, and help drive department improvements.

Systems & Tools:
This role should be comfortable working across the core Vault CRC toolset, including Salesforce, PSA eBay Store access, Ginza/AG tracking, Korber, WMS, Lightdash, Vault Admin, ProShip, and grading/cert maintenance tools.
Physical Requirements:
  • Computer Use: Typing, mouse work, and sitting and looking at a computer potentially for long periods of time
  • Hand Use: Regular hand use for various tasks
  • Hearing Requirements: Ability to hear alarms, signals, and verbal instructions
  • Lifting and Carrying: Ability to lift, carry, and move materials up to 40 pounds
  • Phone Answering: Talking on the phone and texting may be required, as well as manual dexterity to operate a computer and phone system efficiently
  • Sitting or Standing: Ability to sit or stand for extended periods of time

Success Measures:
  • Time to first touch on Vault CRC cases.
  • Time to resolution for Vault-related CRC work.
  • Time to physically pull, pack, and route items correctly.
  • Reduction in repeat Vault mis-shipments and damage recurrences.
  • Accurate business-line tagging and clean cross-functional handoffs.

Salary Range: The salary range for this position is $61,396 - $99,678. Actual compensation on this range varies based on a variety of non-discriminatory factors, including location, job level, experience, and skill set.
Reasons To Join Us:
  • Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision
  • Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits
  • 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
  • Vacation: All salaried employees are eligible for flexible time-off
  • Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays
  • Employee Discounts: Employees receive discounts on select grading services for approved submissions
  • Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
  • Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities

Candidates must be authorized to work in the United States.
Collectors uses e-Verify to validate your ability to work legally in the United States.
We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud, please reach out to interviewfraud@collectors.com.
We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.
If you require an accommodation to apply or interview with us due to a disability or special need, please email interviewaccommodation@collectors.com
U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process, please see our Privacy Notice for U.S. Applicants.
If you are based in California, you can read information for California residents here.

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