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Employee Relations Coordinator Jobs in Puerto Rico

STI

Administrative Support

San Juan, PR · On-site

Administrative Support San Juan, PR Client: CGI This is an Administrative Support position in San ... Facilities POC: • Maintain employee parking passes • Maintain employee and visitor office ...

Fresenius Medical Care

Housekeeper PR

Vega Alta, PR · On-site

$12 - $15.50/hr

Perform total chlorine testing in coordination with the charge nurse, document results on the ... an employee encounters while performing the essential functions of this job. Reasonable ...

Fresenius Medical Care

Housekeeper PR

San Juan, PR · On-site

$13.75 - $17.75/hr

Perform total chlorine testing in coordination with the charge nurse, document results on the ... an employee encounters while performing the essential functions of this job. Reasonable ...

Advance Auto Parts

PR Service Manager

Carolina, PR · On-site

Duties & Responsibilities Maintain responsibility for the overall direction, coordination, and ... The characteristics described here are representative of those an employee encounters while ...

Advance Auto Parts

PR Service Manager

Dorado, PR · On-site

Duties & Responsibilities Maintain responsibility for the overall direction, coordination, and ... The characteristics described here are representative of those an employee encounters while ...

Advance Auto Parts

PR Service Manager

Dorado, PR · On-site

Duties & Responsibilities Maintain responsibility for the overall direction, coordination, and ... The characteristics described here are representative of those an employee encounters while ...

Advance Auto Parts

PR Service Manager

Carolina, PR · On-site

Duties & Responsibilities Maintain responsibility for the overall direction, coordination, and ... The characteristics described here are representative of those an employee encounters while ...

STI

Administrative Assistant

San Juan, PR · On-site

$17.75 - $23.75/hr

Facilities POC: • Maintain employee parking passes • Maintain employee and visitor office ... coordination of meetings • Assist with research, planning, and coordination of CSR events ...

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Employee Relations Coordinator information

What are the key skills and qualifications needed to thrive as an employee relations coordinator?

To thrive as an Employee Relations Coordinator, you need a solid understanding of HR policies, employment law, and conflict resolution, often supported by a degree in human resources or a related field. Familiarity with HRIS systems, case management tools, and certifications like SHRM-CP or PHR is valuable. Exceptional interpersonal skills, active listening, and problem-solving abilities help build trust and navigate sensitive workplace issues. These competencies are crucial for fostering a positive work environment, ensuring compliance, and effectively addressing employee concerns.

What are some common challenges faced by employee relations coordinators, and how can they be effectively managed?

Employee Relations Coordinators often encounter challenges such as managing sensitive workplace conflicts, ensuring compliance with labor laws, and balancing the needs of both employees and management. Effectively handling these challenges involves maintaining strong communication skills, staying up-to-date on employment regulations, and practicing impartiality when resolving disputes. Building trust with employees and collaborating closely with HR and legal teams are key strategies for success in this role.

What is the difference between Employee Relations Coordinator vs HR Specialist?

AspectEmployee Relations CoordinatorHR Specialist
CredentialsTypically requires a bachelor's degree in HR, Business, or related fieldRequires a bachelor's degree; certifications like PHR or SHRM-CP are common
Work EnvironmentFocuses on employee engagement, conflict resolution, and workplace cultureHandles recruitment, onboarding, compliance, and broader HR functions
Employer & Industry UsageUsed across various industries to improve employee relationsCommon in HR departments across industries, with broader HR responsibilities
Search & Comparison IntentOften compared for roles focused on employee relations and engagementCompared for roles with broader HR duties

The main difference is that an Employee Relations Coordinator primarily focuses on managing employee relations, engagement, and conflict resolution, while an HR Specialist handles a wider range of HR functions including recruitment, compliance, and benefits. Both roles require similar educational backgrounds and certifications, but their core responsibilities and focus areas differ.

Is employee relations a stressful job?

Employee Relations Coordinators often handle sensitive issues such as conflicts, grievances, and compliance, which can contribute to workplace stress. The role requires strong communication, problem-solving skills, and emotional resilience, but stress levels vary depending on organizational size and support systems. Effective time management and conflict resolution training can help manage job-related stress.

What does an employee relations coordinator do?

An employee relations coordinator manages communication between employees and management to address workplace issues, promote a positive work environment, and ensure compliance with company policies. They often handle conflict resolution, conduct investigations, and support employee engagement initiatives, using skills in communication and conflict management. The role may require familiarity with HR software and employment laws.

What are the most commonly searched types of Employee Relations jobs in Puerto Rico?

The most popular types of Employee Relations jobs in Puerto Rico are:

What job categories do people searching Employee Relations Coordinator jobs in Puerto Rico look for?

The top searched job categories for Employee Relations Coordinator jobs in Puerto Rico are:

Employee Relations Coordinator jobs near you
Infographic showing various Employee Relations Coordinator job openings in Puerto Rico as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, 3% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Supervisory Tax Analyst

US Department of the Treasury

Guaynabo, PR • On-site

$125K/yr

Full-time

Re-posted 23 days ago

Key responsibilities

  • Leading and supervising employees in a call center or customer contact environment while ensuring the delivery of quality customer service and achieving organizational performance goals.

  • Planning and directing daily operations; assigning and monitoring workloads; coaching, mentoring, and developing employees; conducting performance evaluations; and addressing employee relations issues.

  • Analyzing call center performance metrics, identifying trends, implementing process improvements to increase efficiency and customer satisfaction, and ensuring compliance with organizational policies, quality standards, and service level agreements.

U.S. Department Of The Treasury rating

8.2

Company rating: 8.2 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

312th of 856 rated public administrative organizations

Job description

WHAT IS TAXPAYER SERVICES?

A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions
  • Position(s) are to be filled in following area(s):
    • TS - CAS-Customer Account Services
REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILSQualifications:

Federal experience is not required. Experience may have been gained in the public sector, private sector or through Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week, on your resume.
You must meet the following requirements by the closing date of this announcement.
SPECIALIZED EXPERIENCE: You must have one (1) year of specialized experience at a level of difficulty and responsibility equivalent to the next lower level within the payband or GS grade in the normal line of progression in the Federal service that demonstrates the required managerial skills and technical competence required to perform the job. To be qualifying for this position your experience must include:

  • Leading and supervising employees in a call center or customer contact environment while ensuring the delivery of quality customer service and achieving organizational performance goals.
  • Planning and directing daily operations; assigning and monitoring workloads; coaching, mentoring, and developing employees; conducting performance evaluations; and addressing employee relations issues.
  • Analyzing call center performance metrics, identifying trends, implementing process improvements to increase efficiency and customer satisfaction, and ensuring compliance with organizational policies, quality standards, and service level agreements.
  • Developing, implementing, and monitoring policies, procedures, and internal processes related to call center operations.
  • Managing projects or programs by establishing short- and long-term goals, identifying resource requirements, monitoring progress, and evaluating program effectiveness.
  • Coordinating with executive leadership, program managers, contractors, and external stakeholders to negotiate program or project requirements, resolve operational issues, and support organizational objectives.
  • Implementing process improvements that enhanced productivity, operational efficiency, accuracy, and customer service outcomes.
  • Completing administrative and personnel-related duties using automated management systems such as HRConnect, SETR, ITM, or similar systems.

AND
You must also meet the following requirement(s):

  • TIME AFTER COMPETITIVE APPOINTMENT (TACA): By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens".

For more information on qualifications please refer to OPM's Qualifications Standards.
Go to Understanding the IRS Paybands for GS/IR conversion.

Education:A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.
FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions.
We recommend choosing an evaluator from a member organization of one of the following national associations of credential evaluation services: National Association of Credential Evaluation Services (NACES) or Association of International Credentials Evaluators (AICE).Employment Type: OTHER

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