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Employee Relations Coordinator Jobs in Puerto Rico

Kelly Services

EHS Coordinator

Naguabo, PR · On-site

Kelly PR Offers! Exposure to a variety of career opportunities because of our expansive network of ... As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday ...

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Employee Relations Coordinator information

What are the key skills and qualifications needed to thrive as an employee relations coordinator?

To thrive as an Employee Relations Coordinator, you need a solid understanding of HR policies, employment law, and conflict resolution, often supported by a degree in human resources or a related field. Familiarity with HRIS systems, case management tools, and certifications like SHRM-CP or PHR is valuable. Exceptional interpersonal skills, active listening, and problem-solving abilities help build trust and navigate sensitive workplace issues. These competencies are crucial for fostering a positive work environment, ensuring compliance, and effectively addressing employee concerns.

What are some common challenges faced by employee relations coordinators, and how can they be effectively managed?

Employee Relations Coordinators often encounter challenges such as managing sensitive workplace conflicts, ensuring compliance with labor laws, and balancing the needs of both employees and management. Effectively handling these challenges involves maintaining strong communication skills, staying up-to-date on employment regulations, and practicing impartiality when resolving disputes. Building trust with employees and collaborating closely with HR and legal teams are key strategies for success in this role.

What is the difference between Employee Relations Coordinator vs HR Specialist?

AspectEmployee Relations CoordinatorHR Specialist
CredentialsTypically requires a bachelor's degree in HR, Business, or related fieldRequires a bachelor's degree; certifications like PHR or SHRM-CP are common
Work EnvironmentFocuses on employee engagement, conflict resolution, and workplace cultureHandles recruitment, onboarding, compliance, and broader HR functions
Employer & Industry UsageUsed across various industries to improve employee relationsCommon in HR departments across industries, with broader HR responsibilities
Search & Comparison IntentOften compared for roles focused on employee relations and engagementCompared for roles with broader HR duties

The main difference is that an Employee Relations Coordinator primarily focuses on managing employee relations, engagement, and conflict resolution, while an HR Specialist handles a wider range of HR functions including recruitment, compliance, and benefits. Both roles require similar educational backgrounds and certifications, but their core responsibilities and focus areas differ.

Is employee relations a stressful job?

Employee Relations Coordinators often handle sensitive issues such as conflicts, grievances, and compliance, which can contribute to workplace stress. The role requires strong communication, problem-solving skills, and emotional resilience, but stress levels vary depending on organizational size and support systems. Effective time management and conflict resolution training can help manage job-related stress.

What does an employee relations coordinator do?

An employee relations coordinator manages communication between employees and management to address workplace issues, promote a positive work environment, and ensure compliance with company policies. They often handle conflict resolution, conduct investigations, and support employee engagement initiatives, using skills in communication and conflict management. The role may require familiarity with HR software and employment laws.

What are the most commonly searched types of Employee Relations jobs in Puerto Rico?

The most popular types of Employee Relations jobs in Puerto Rico are:

What job categories do people searching Employee Relations Coordinator jobs in Puerto Rico look for?

The top searched job categories for Employee Relations Coordinator jobs in Puerto Rico are:

Employee Relations Coordinator jobs near you
Infographic showing various Employee Relations Coordinator job openings in Puerto Rico as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, 3% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Patient Collection Associate (San Juan, PR)

SMITH & NEPHEW SNATS INC

San Juan, PR • On-site

$17.25 - $23.50/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 23 days ago

Job description

Life Unlimited.At Smith+Nephewwe design and manufacture technology that takes the limits of living.

Role Overview:

The patient collection associate will support daily collections for surgeries posted in alignment with IC percentages and legal procedures in PR that apply. Will oversee patient's collection percentages and delinquency control in accordance with company, department, and individual objectives.

The patient collector will be responsible for reviewing each account assigned for reconciliation purposes, to manage the appropriate patient information in Webops in accordance with HIPPA law requirements and to determine the best strategy to approach the client. Will also manage to bring in the maximum amount of revenue and past due portion in assigned accounts. In charge of ARPAY's application and dispute management for assigned accounts. Manages and report monthly budget input for assigned accounts and other credit duties. This position requires to work within a dynamic environment where work assignments change frequently and with high volume of activities.

What will you be doing?

  • Will have complete knowledge of patients document control including sensitive information and guidelines for patient collections and co-payments procedure in PR.

  • Patient collections associate will be in charge of daily co-payment and COD collection process through the POS machine and will provide payment confirmation to the patient. This will include updated information in the patient standard forms and in Webops for future reference.

  • Will manage all patient confidential information through the guidelines of HIPPA.

  • Reduce and maintain D.S.O. and delinquency on patients assigned accountsconsistent with company objectives through consistent and effective collection strategies.

  • Will process daily payments, medical information letters and statements for all customers that visit our office. Walk-in patients should be taken to a specific area for data management and confidentiality.

  • Investigate and resolve disputes and inquiries in a timely manner, which often involves collaboration and coordination with other functional areas and the field in a manner that provides prompt service to the patient. Should avoid a formal patient claim within the Insurance Companies and the PR precursor department.

  • Will be able to manage high volume of calls and have excellent communications skills to clarify or persuade customers to make co-payments and to avoid impact in the regular process for surgeries posted.

  • Manage all information regarding customer records and data to send formal requests to create new accounts in AX system. In charge of reviewing patient credit limits and request management approvals over regular patient credit limits.

  • In charge of patient's collection letters (phase 1- phase 3) and payment plan proposals.

  • Will send in a monthly basis patients credit notes related to co-payments and COD cases.

  • Reviews files to select delinquent accounts for collection efforts and send account information to management for Kinum additional collection strategy.

  • Inform clients of overdue accounts and amount currently owed and set up repayment plans in cases of second surgery with the same patient.

  • Will manage monthly budget information and analysis for patient's accounts to support PR cash inflow monthly budget proposal.

  • Manages the customer payment information and weekly ARPAY's posted in customer accounts. Creates and maintains databases on activity conducted in all accounts.

  • Prepare monthly reports on current findings and action taken for all accounts under investigation and report to CM.

  • Compliance and regulatory training.

  • Assists in the recommendation of process changes and other customer strategies to upper management.

  • Handle important data and information for bank reports and bank POS machine process and update.

  • Will provide information for external audits, government, HIPPA , compliance and others.

  • Due to the complexity of patient's management position could have other job specifications related to insurance companies claims.

  • In charge of Refunds audit cases documentation submissions to bank. (Evertec audit request)

What will you need to be successful?

Education: Bachelor's degree (B. A.) in Accounting, Finance or Business Administration.

Experience:

  • 4+ experience managing patients' collection within Health industry, IC's or medical devices industry or similar.

  • Experience in customer/patient service.

  • Intermediate English is preferred

You. Unlimited

We believe in creating thegreatest good for society. Our strongest investmentsare in our people and thepatients we serve.

Inclusion+belonging:Committed to Welcoming, Celebrating and Thriving, learn more about employee inclusion groups onourwebsite

Other reasons why you will love it here!

  • Your Future:401k Matching Program, Discounted Stock Options, Tuition Reimbursement

  • Work/Life Balance:Flexible Personal/Vacation Time Off, Paid Holidays, Flex Holidays, Paid Community Service Day

  • Your Wellbeing:Medical, Dental,Life Insurance, Employee Assistance Program

  • Training:Hands-On, Team-Customized, Mentorship

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