Employee Experience Program Manager Jobs in Graham, WA

Company Overview:

At ValidaTek, we modernize and optimize IT services to solve some of the most critical challenges facing federal civilian and defense agencies. From customers to partners to top-talent employees, ValidaTek puts people first, empowering them to exceed expectations and transform government organizations. Our employees are building purpose-driven careers, not just filling jobs. We bring together people with many different perspectives, experiences, and talents to drive innovation and achieve more together than we can individually.Our commitment to quality and performance optimization is the reason why our IT Service Projects and New Development Projects have been appraised at CMMI Maturity Level 5, positioning us as one of a handful of elite companies to receive the highest form of third-party validation. www.validatek.com

We are seeking an experienced Program Manager to lead and manage a Web Services program for the Defense Health Agency (DHA). This role will be responsible for overseeing complex IT projects, ensuring the successful delivery of web services that support the DoD healthcare mission. The Program Manager will collaborate with cross-functional teams, manage project budgets, and drive strategic initiatives, ensuring alignment with DoD policies and IT best practices. The ideal candidate will have strong leadership skills, experience in healthcare IT, and a deep understanding of project management methodologies, including Agile and ITIL frameworks. 

 Responsibilities:

• Manage and oversee the DHA Web & Mobile Services program, ensuring all projects are delivered on time, within budget, and with high-quality standards.  
• Lead and coordinate multiple project workstreams, including teams of project managers, business analysts, and technical stakeholders.  
• Ensure the program aligns with the DoD’s IT policies and operations, adhering to DoD healthcare IT standards and security protocols.  
• Apply project management best practices to guide projects through the full Software Development Life Cycle (SDLC), from planning to execution and delivery.  
• Communicate effectively with stakeholders at all levels, including DHA leadership, executives, project sponsors, and team members, providing clear updates on program objectives, progress, risks, and mitigation strategies.  
• Develop and manage program budgets, including financial forecasts, ensuring projects are delivered within budget and resources are efficiently utilized.  
• Lead change management initiatives within the program, managing the impact of organizational changes and ensuring stakeholder engagement and support throughout.  
• Foster a collaborative, high-performance culture by motivating and mentoring team members and creating an environment of accountability and ownership.  
• Identify and mitigate risks, troubleshoot project challenges, and implement solutions to ensure program success.  
• Ensure the effective management of technical resources and infrastructure, delivering innovative web solutions that meet DHA’s evolving healthcare needs.  

Qualifications: 

• Bachelor’s degree in Information Technology, Computer Science, or a related field (Master’s degree preferred).  
• Minimum of 10 years of experience as a Program Manager, with demonstrated success managing web services or IT programs in a DoD or healthcare IT environment.  
• Active DoD Secret clearance at minimum – required.  
• Experience within the DHA theater – highly preferred.  
• Project Management Professional (PMP) certification - required.  
• Certified Scrum Master (CSM) or Certified Scrum Product Owner (CSPO) certification - required.  
• ITILv4 certification - required.  
• Deep understanding of project management methodologies and best practices, with the ability to manage complex programs with multiple workstreams.  
• Proven experience managing budgets and financial resources, developing financial models, and delivering programs within budget.  
• Strong change management skills, with experience managing organizational change and engaging stakeholders throughout the process.  
• Excellent leadership and communication skills, with the ability to articulate complex ideas clearly to diverse audiences, including executives and technical teams. 
• Familiarity with DoD Healthcare IT systems and standards preferred. 

This is a key leadership position that offers the opportunity to drive innovation and excellence in DHA's web services programs, supporting the healthcare needs of our nation's military personnel and their families. 

Actual salary will be based on a variety of factors including but not limited to experience, geographic location, contract affordability, internal equity, education, and certifications. The upper end of the salary range may be reserved for individuals who have demonstrated tenure with the company, seniority, and proven excellent performance. This includes factors such as education, certifications, and extensive/unique experience beyond what is required.

ValidaTek is an Equal Opportunity Employer. All qualified applicants will be considered without regard to disability, protected veteran status, or any other status protected by federal, state, or local laws. Applicants who are selected for employment will be required to verify authorization to work in the United States. Offers of employment will be contingent upon passing a post-offer background check.