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Empathic Listening Jobs (NOW HIRING)

Emigrant Bank

Mortgage Loan Collector

Elmsford, NY

Make daily calls to borrowers/mortgagors, using empathic listening skills to build mutual understanding and determine their reason for delinquency and financial ability to pay. * Documenting all ...

Emigrant Bank

Mortgage Loan Collector

Manhattan, NY · On-site

$60K - $75K/yr

Make daily calls to borrowers/mortgagors, using empathic listening skills to build mutual understanding and determine their reason for delinquency and financial ability to pay. * Documenting all ...

Emigrant Bank

Mortgage Loan Collector

Elmsford, NY · On-site

$60K - $75K/yr

Make daily calls to borrowers/mortgagors, using empathic listening skills to build mutual understanding and determine their reason for delinquency and financial ability to pay. * Documenting all ...

Emigrant Bank

Mortgage Loan Collector

Elmsford, NY · On-site

$60K - $75K/yr

Make daily calls to borrowers/mortgagors, using empathic listening skills to build mutual understanding and determine their reason for delinquency and financial ability to pay. * Documenting all ...

Wolfsteel Buildings

Concrete Coordinator

Fort Worth, TX · On-site

$70K - $100K/yr

Empathic listening skills Salary: $70k-$100k+ USD (negotiable based on experience) Plus overtime Benefits: * Weekly pay * Birthday pay * Paid cellphone * Company truck use * 40 vacation hours (after ...

Wolfsteel Buildings

Concrete Coordinator

Fort Worth, TX · On-site

$70K/yr

Empathic listening skills Salary: $70k-$100k+ USD (negotiable based on experience) Plus overtime Benefits: * Weekly pay * Birthday pay * Paid cellphone * Company truck use * 40 vacation hours (after ...

Services For The Underserved, Inc.

Unit Leader

Brooklyn, NY · On-site +1

$55K - $60K/yr

Exceptional written and oral communication skills including empathic listening, responding preferred * Knowledge of ICCD standards preferred * Bilingual English/Spanish a plus Company Overview S:US ...

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Empathic Listening information

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$20.5K

$44.2K

$72.5K

How much do empathic listening jobs pay per year?

As of Sep 10, 2026, the average yearly pay for empathic listening in the United States is $44,160.00, according to ZipRecruiter salary data. Most workers in this role earn between $27,500.00 and $56,500.00 per year, depending on experience, location, and employer.

What is empathic listening?

Empathic listening is a communication skill where the listener fully focuses, understands, and responds to the speaker with genuine care and empathy. It involves not just hearing the words, but also paying attention to the speaker's emotions and nonverbal cues. The goal is to make the speaker feel truly heard and understood, which helps build trust and improve relationships. Empathic listening is widely used in counseling, conflict resolution, customer service, and any situation where understanding others is important.

What are the key skills and qualifications needed to thrive as an empathic listener, and why are they important?

To thrive as an empathic listener, you need strong active listening skills, emotional intelligence, and the ability to accurately interpret verbal and nonverbal cues, often supported by training in counseling or communication. Familiarity with reflective listening techniques and, in some settings, certification in counseling or mental health support tools can be beneficial. Patience, open-mindedness, and genuine compassion are crucial soft skills that set exceptional empathic listeners apart. These abilities foster trust, improve relationships, and ensure individuals feel truly heard and understood, which is vital in counseling, healthcare, and customer service roles.

How does an empathic listener typically collaborate with other team members in a professional setting?

Empathic listeners often serve as important connectors within teams by fostering open communication and understanding among colleagues. They work closely with team members to resolve conflicts, facilitate discussions, and ensure that everyone feels heard and valued. This collaborative approach helps build trust, encourages the sharing of ideas, and can lead to more effective problem-solving. Empathic listeners may also provide feedback or coaching to help others improve their communication skills, strengthening the overall team dynamic.

What is the difference between Empathic Listening vs Customer Service Representative?

AspectEmpathic ListeningCustomer Service Representative
Primary FocusUnderstanding and sharing feelings of othersResolving customer issues and providing information
Required SkillsActive listening, empathy, emotional intelligenceCommunication, problem-solving, product knowledge
Work EnvironmentTherapeutic, counseling, support settingsCall centers, retail, online support
Common CertificationsNone typically requiredCustomer service training, certifications optional

While Empathic Listening emphasizes understanding others' feelings and building emotional connections, Customer Service Representatives focus on resolving customer issues efficiently. Both roles require strong communication skills, but their primary goals and work environments differ significantly.

How to work as an empathic listener?

Working as an empathic listener involves actively paying attention to the speaker, demonstrating understanding through verbal and non-verbal cues, and withholding judgment. Developing strong communication skills and emotional intelligence is essential, often supported by training or certifications in counseling or active listening techniques.
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Empathic Listening jobs near you
Infographic showing various Empathic Listening job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $44,160 per year, or $21.2 per hour.

Senior Claim Representative, Workers' Compensation

Mount Carmel, KY • On-site

Jobtailor
See more jobs at Jobtailorexternal

$19.75 - $27.25/hr

Other

Posted 3 days ago

New

Job description

Responsibilities
  • Execute the Company’s ecovery® Return to Wellness philosophy and business model
  • Manage all aspects of assigned complex workers’ compensation claims, including verifying coverage, investigating, managing, and resolving claims
  • Establish and maintain accurate case reserves with authority up to $75,000
  • Complete proactive ongoing claim management activities and maintain regular contact with injured workers, agents, customers, and co-workers
  • Investigate claims, assess coverage, determine injury nature and extent, make compensability determinations, and identify subrogation potential
  • Prepare reports and forms required by jurisdictional regulations and Company procedures
  • Prepare claim status reports for customers, agents, underwriters, reinsurers, and others
  • Attend point-of-sale presentations and claim review meetings
  • Manage Return to Wellness initiatives and establish, follow, and achieve return-to-work guidelines
  • Attend monthly large account team meetings and discuss results, profitability, and renewal strategy
  • Assist with company projects and participate in insurance-related professional development events
Requirements
  • Bachelor’s degree and a minimum of five years’ experience in workers’ compensation claims management, or a minimum of ten years working in a professional claims capacity in workers’ compensation without a degree
  • Advanced certification or training preferred
  • Comprehensive knowledge of applicable state laws and industry standards
  • Ability to independently attend insurance and industry/business functions
  • Proficiency in Microsoft Office computer applications
  • Ability to learn new computer software applications
  • Advanced analytical ability to analyze and interpret information and make appropriate decisions regarding claims payments
  • Excellent organization and time management skills
  • Excellent negotiation skills
  • Attention to detail in processing information, establishing priorities, and meeting deadlines
  • Excellent analytical and problem-solving skills
  • Ability to assess urgency and importance and take appropriate action
  • Empathic listening and ability to build mutual understanding and trust
  • Effective and professional verbal and written communication with various constituencies and organizational levels
Core Competencies

Demonstrates expertise in managing complex workers' compensation claims, including coverage verification, claims investigation, and resolution. Proficient in maintaining case reserves, preparing regulatory reports, and executing return-to-work initiatives while ensuring compliance with state laws and industry standards.

Highest-signal resume keywords
  • Workers' Compensation Claims Management
  • Case Reserve Management
  • Regulatory Reporting
  • Advanced Analytical Skills
  • Negotiation Skills
Hard Skills
  • Claims Investigation
  • Coverage Assessment
  • Compensability Determination
  • Subrogation Identification
  • Report Preparation
  • Return-to-Work Guidelines
  • Microsoft Office Proficiency
  • Analytical Problem-Solving
Soft Skills
  • Excellent Organization
  • Time Management
  • Empathic Listening
  • Effective Communication
Certifications & Qualifications
  • Advanced Certification or Training
Industry Keywords
  • Workers' Compensation
  • State Laws
  • Industry Standards
  • Claims Management
  • Insurance Functions
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