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Emirates Group Jobs (NOW HIRING)

AccorHotel

Group Sales Manager

Chicago, IL · On-site

$66K - $82K/yr

... Arab Emirates. Fairmont Chicago, Millennium Park Rising gracefully above Millennium Park and ... Group Sales Manager You are an ambassador of the engaging service and authentically local ...

Certified Collectibles Group

ND · On-site

About Us Certified Collectibles Group (CCG) is a global leader in the fast-growing collectibles ... Emirates and China. Your responsibilities: * Research, identify, and authenticate collectible ...

AccorHotel

Group Housing and Revenue Manager

San Diego, CA · On-site

$86K - $96K/yr

... Emirates. About Fairmont Grand Del Mar Breathe deeply, dream wildly, and discover a soulful ... Responsibilities • Serve as the primary contact for all group housing needs, including corporate ...

Certified Collectibles Group

ND · On-site

$14 - $19.25/hr

Regelmäßige Firmenevents Die Certified Collectibles Group - International GmbH ist eine in ... Emirates and China. Your responsibilities: * Contact person for our customers - via email and ...

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Emirates Group information

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How much do emirates group jobs pay per hour?

As of Jul 7, 2026, the average hourly pay for emirates group in the United States is $27.42, according to ZipRecruiter salary data. Most workers in this role earn between $23.56 and $31.97 per hour, depending on experience, location, and employer.

What is the difference between Emirates Group vs Cabin Crew?

AspectEmirates GroupCabin Crew
Required CredentialsHigh school diploma, customer service experienceHigh school diploma, customer service skills, language proficiency
Work EnvironmentAirline headquarters, offices, airportsOnboard aircraft, airports, customer service roles
Employer & IndustryEmirates Airlines, aviation industryEmirates Airlines, aviation and hospitality industry

Emirates Group encompasses various roles within the aviation industry, including cabin crew. Cabin crew are responsible for passenger safety and service onboard flights. While Emirates Group manages the airline's operations, cabin crew are the frontline staff delivering in-flight services. Both roles require customer service skills, but cabin crew positions are specifically focused on in-flight duties, whereas Emirates Group roles can include administrative, technical, and support functions.

What is the Emirates Group and what does it do?

The Emirates Group is a large multinational corporation based in Dubai, United Arab Emirates, known primarily for its flagship airline, Emirates. The Group operates across the aviation, travel, tourism, and hospitality sectors and includes businesses such as Emirates Airline and dnata, which provides ground handling, cargo, travel, and catering services. The Emirates Group is recognized for its global reach, innovative services, and significant contribution to the UAE’s economy. It employs tens of thousands of people from around the world and serves customers in over 80 countries.

What opportunities for career advancement are available within the Emirates Group for new employees?

The Emirates Group offers a wide range of career advancement opportunities for employees at all levels. New hires can benefit from structured training programs, mentorship, and clear internal mobility pathways that encourage professional growth. Employees are often promoted based on performance, skills development, and demonstrated initiative, with opportunities to move into leadership roles or explore different departments within the Group. The company’s diverse operations in aviation, travel, and related services also allow for cross-functional career moves, supporting long-term career development.

Is it hard to get hired at Emirates?

Getting hired at Emirates Group can be competitive due to high application volumes and the company's rigorous selection process. Candidates typically need relevant experience, strong customer service skills, and may undergo multiple interview stages and assessments. Meeting the job requirements and demonstrating professionalism can improve chances of success.

Does Emirates Group pay well?

Emirates Group offers competitive salaries that vary depending on the role, experience, and location. Employees in roles such as cabin crew, pilots, and ground staff often receive benefits including allowances, health insurance, and travel perks, making compensation generally aligned with industry standards for the airline sector.

How to get a job in Emirates Group?

To get a job in the Emirates Group, candidates should regularly check the company's official careers website for current openings, prepare a tailored resume highlighting relevant skills and experience, and meet the specific job requirements such as language proficiency or certifications. Applying online and attending recruitment events or assessments can also improve chances of selection.

What are the key skills and qualifications needed to thrive as an Emirates Group employee, and why are they important?

To thrive as an Emirates Group employee, you need relevant qualifications in your specific field (e.g., aviation, customer service, engineering, or administration) and a strong background in industry best practices. Familiarity with sector-specific tools such as airline reservation systems, safety protocols, and global distribution systems (GDS) is often required, along with certifications like IATA for some roles. Exceptional communication, cultural awareness, and teamwork skills are vital for providing outstanding service and collaborating in a diverse, international environment. These skills and qualifications are crucial for ensuring operational excellence, customer satisfaction, and safety in a globally recognized aviation group.

What is the basic salary in Emirates?

The basic salary for roles at Emirates Group varies depending on the position, experience, and location, but entry-level salaries for customer service or cabin crew positions typically start around AED 3,000 to AED 5,000 per month. Salaries for other roles, such as technical or managerial positions, are higher and can range significantly based on qualifications and responsibilities.
What cities are hiring for Emirates Group jobs? Cities with the most Emirates Group job openings:
What states have the most Emirates Group jobs? States with the most job openings for Emirates Group jobs include:
What job categories do people searching Emirates Group jobs look for? The top searched job categories for Emirates Group jobs are:
Emirates Group jobs near you
Infographic showing various Emirates Group job openings in the United States as of July 2026, with employment types broken down into 5% Locum Tenens, 35% Internship, 3% Full Time, 1% Part Time, 49% Nights, and 7% Summer. Highlights an 98% Physical, and 2% Remote job distribution, with an average salary of $57,041 per year, or $27.4 per hour.

CUSTOMER AFFAIRS OFFICER - NYC

The Emirates Group

Manhattan, NY • On-site

$75K - $108K/yr

Other

Posted 2 days ago

Job description

Job Purpose
Job Purpose
Handle and resolve customer complaints through coordinating with relevant departments as required fully investigating and following up on complaints and issues Provide a personalised and professional response using appropriate communication methods to regain customer confidence and restore the reputation of the Emirates Group and ensure repeat business.
Make recommendations to the Customer Affairs Manager to improve service shortfalls to regain customer confidence in order to ensure repeat business and sustain the growth of Emirates Group.
Job Outline
  1. Action all complaints relating to the Emirates Group by acknowledging fully investigating and responding to the customer directly taking a personalised approach by using a variety of communication media thank passengers for positive feedback keeping the appropriate sections informed
  2. Recommend appropriate compensation and manage the file to a successful resolution including written responses to customers
  3. Ensure all communication with customers are within service level agreements ie communicate to the passenger keeping them informed of progress through to resolution within agreed departmental deadlines Send appropriate interim replies if full details are not available and the investigation is ongoing so that the passenger is aware of the status of the complaint
  4. Investigate with the concerned departments system wide to determine the cause of the complaint then consult with Legal Corporate Communications Insurance and Sales departments on those cases requiring a carefully considered business approach If necessary bring to the attention of Manager Customer Relations to discuss further
  5. For cases escalated to tribunals or courts conduct necessary prework and attend hearings Keep the Customer Affairs Manager fully informed on the outcome of the case and liaise with Group Legal or local lawyers as required to ensure all legal complainants are appropriately responded to
  6. Audit the outcome of the complaint and investigation process and update CRIS the Customer Affairs electronic database stating the level of compensation or goodwill gesture offered
  7. Analyse data monitor trends and identify service and product shortfalls deficits provide monthly reports to Customers Affairs Manager
  8. Make recommendations for service procedural and policy improvement to the Customer Affairs Management and assist with the change process as directed
  9. Discuss complaints of a sensitive nature with Customer Affairs Manager and obtain the required feedback
  10. Baggage Claims (where required by the station)
  11. Assist customers in locating mishandled baggage by liaising with the concerned departments and keeping them updated in case of queries to retain their goodwill Extend a courtesy call to confirm whether the mishandled bag has been restored ensuring that expenditure on claims (damaged/lost/replacement/repaired baggage) are minimised and within relevant guidelines
Qualification
  • Graduate or equivalent
Experience
  • 5 years experience in airport operations or customer contact department of an airline or tourism industry
  • Alternatively experience can be in the service industry preferably travel related such as a Travel Agency
  • Experience with MARS MACS and Travel Agency GDS eg Amadeus Galileo etc is an advantage
Knowledge/skills
  • Knowledge of the World Tracer System MARS MACS and CRIS
  • Excellent MS office skills Strong
  • English written and verbal skills

Must be willing to work onsite, in-office Monday - Friday
Salary & benefits
$75,600 - $108,000

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