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Emergency Services Manager Jobs (NOW HIRING)

South Shore Health

Emergency Services Dispatcher

Weymouth, MA · On-site

$48K - $62K/yr

Manage EMS call entry in both CAD (Rescue Net) and Electronic Medical Record (EPIC). * Answering ... and Emergency Medical Services experience preferred. Required additional Knowledge and Abilities ...

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Emergency Services Manager information

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$99.9K

$155K

How much do emergency services manager jobs pay per year?

As of Jun 9, 2026, the average yearly pay for emergency services manager in the United States is $99,879.00, according to ZipRecruiter salary data. Most workers in this role earn between $82,500.00 and $107,500.00 per year, depending on experience, location, and employer.

What does an Emergency Services Manager do?

An Emergency Services Manager is responsible for developing, coordinating, and overseeing emergency response plans and operations for organizations or communities. They work to ensure preparedness for natural disasters, hazardous materials incidents, terrorist threats, and other emergencies by organizing training, managing resources, and coordinating with public agencies. Their role includes planning, risk assessment, and leading response efforts during actual emergencies to protect lives and property.

What are some common challenges faced by Emergency Services Managers, and how can they prepare for them?

Emergency Services Managers often face challenges such as coordinating responses among multiple agencies, managing limited resources during large-scale incidents, and making rapid decisions under pressure. To prepare, they benefit from regular training exercises, strong communication skills, and building robust relationships with local government, healthcare providers, and first responders. Staying updated on emergency management protocols and maintaining a detailed, adaptable emergency plan also helps ensure an effective response in high-stress situations.

What is the difference between Emergency Services Manager vs Fire Chief?

AspectEmergency Services ManagerFire Chief
CredentialsEmergency management certifications, relevant degreesFire science, emergency management certifications, leadership experience
Work EnvironmentCoordination of emergency response, planning, and resource managementOversees fire department operations, firefighting, and rescue services
Employer & IndustryGovernment agencies, emergency management agenciesFire departments, municipal government
Common Search/ComparisonEmergency Services Manager vs Fire Chief

The Emergency Services Manager focuses on coordinating various emergency response efforts, planning, and resource management across multiple agencies. In contrast, the Fire Chief primarily oversees fire department operations, firefighting, and rescue services. While both roles require emergency management knowledge and certifications, the Emergency Services Manager has a broader scope, often working across different emergency disciplines, whereas the Fire Chief specializes in fire-related incidents and department leadership.

What are the key skills and qualifications needed to thrive as an Emergency Services Manager, and why are they important?

To thrive as an Emergency Services Manager, you need strong leadership, crisis management, and organizational skills, typically supported by a degree in emergency management, public administration, or a related field. Familiarity with emergency operations centers (EOCs), incident command systems (ICS), and relevant certifications like FEMA’s ICS or Certified Emergency Manager (CEM) is highly valued. Outstanding communication, decision-making under pressure, and the ability to coordinate diverse teams are critical soft skills in this role. These competencies ensure effective response to emergencies, minimize risks, and help maintain public safety during crises.
More about Emergency Services Manager jobs
What cities are hiring for Emergency Services Manager jobs? Cities with the most Emergency Services Manager job openings:
What are the most commonly searched types of Emergency Services jobs? The most popular types of Emergency Services jobs are:
Who are the top companies hiring for Emergency Services Manager jobs? The top employers for Emergency Services Manager jobs are:
What states have the most Emergency Services Manager jobs? States with the most job openings for Emergency Services Manager jobs include:
What job categories do people searching Emergency Services Manager jobs look for? The top searched job categories for Emergency Services Manager jobs are:
Emergency Services Manager jobs near you
Infographic showing various Emergency Services Manager job openings in the United States as of June 2026, with employment types broken down into 92% Full Time, 6% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $99,879 per year, or $48 per hour.
Emergency Services Division Manager

Emergency Services Division Manager

Rainbow Restoration

Portsmouth, VA • On-site

Other

Posted 28 days ago

Rainbow Restoration rating

6.2

Company rating: 6.2 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

Job description

Emergency Services Division Manager

Lead. Build. Protect. Restore.

Rainbow Restoration of Chesapeake is growing, and we are looking for a strong operational leader to oversee our Emergency Services Division. This role is ideal for someone who thrives in a fast-paced restoration environment, knows how to lead teams in the field, and understands how to balance customer satisfaction, operational excellence, and profitability.

We are a locally owned, woman-owned, SWaM-certified restoration company serving the Hampton Roads region. Our services include water mitigation, mold remediation, fire and smoke restoration, trauma and hoarding cleanup, specialty cleaning, and emergency board-up services.

If you are passionate about leading people, improving systems, driving accountability, and making an impact during emergencies, we want to hear from you.


Position Overview

The Emergency Services Division Manager is responsible for overseeing day-to-day operations for our water mitigation, mold remediation, board-up, and emergency response services. This role leads Project Managers, technicians, laborers, and subcontractors while ensuring jobs are completed safely, efficiently, profitably, and with exceptional customer service.

This is a leadership role that combines field operations, team management, scheduling, customer communication, training, compliance, and performance management.


What You'll Do

Operations & Team Leadership

  • Lead and manage emergency service operations across water, mold, and board-up divisions
  • Support and oversee Project Managers, technicians, laborers, and subcontractors
  • Coordinate staffing, scheduling, equipment, and subcontractor needs
  • Maintain production capacity while improving efficiency and profitability
  • Conduct regular job audits for documentation accuracy and billing readiness
  • Ensure crews are following SOPs, safety protocols, and company standards
  • Participate in on-call scheduling and emergency response coordination

Performance & Financial Management

  • Monitor division KPIs including revenue, labor efficiency, gross profit %, cycle times, and job completion rates
  • Review job costing, payroll, labor utilization, and production reporting
  • Identify and remove operational bottlenecks
  • Assist with budgeting, inventory management, and equipment planning
  • Help maintain profitability while delivering high-quality service

Customer Experience & Communication

  • Ensure exceptional customer communication and service throughout the project lifecycle
  • Conduct inspections and communicate with homeowners, adjusters, and commercial clients as needed
  • Resolve escalated customer concerns professionally and efficiently
  • Maintain accurate and timely documentation in company systems

Training & Development

  • Coach and develop Project Managers and field staff
  • Lead technical and safety training meetings
  • Support certification tracking and ongoing professional development
  • Help create and improve operational processes and SOPs

What We're Looking For

Required Qualifications

  • 4-5 years of experience in restoration, mitigation, emergency services, or related field OR
  • Associate degree in a business-related field with 3+ years of restoration industry experience
  • Previous leadership or supervisory experience preferred
  • Strong understanding of water mitigation, mold remediation, and emergency response operations
  • Excellent communication and organizational skills
  • Ability to lead teams in high-pressure situations
  • Comfortable using technology and operational software systems
  • Valid driver's license with acceptable driving record

Preferred Qualifications

  • IICRC Certifications (WRT, ASD, AMRT, etc.)
  • Experience with Xactimate, Dashboards/BI reporting, or restoration management software
  • Experience managing crews, equipment, scheduling, and job profitability
  • Strong problem-solving and coaching abilities

Systems & Technology Used

  • Dash
  • Mitigate
  • Docusketch
  • QuickBooks Time
  • Microsoft 365
  • Dashboards/BI Reporting Tools
  • AI-assisted operational tools



Why Join Rainbow Restoration of Chesapeake?

  • Locally owned and community-focused company
  • Leadership team that values growth, accountability, and innovation
  • Opportunity to help shape and grow a rapidly expanding operation
  • Meaningful work helping families and businesses recover from disasters
  • Supportive team culture with advancement opportunities
  • Company vehicle opportunities available for qualified candidates
  • Training and certification support

Schedule

  • Full-time
  • On-call rotation participation required
  • Some after-hours emergency response responsibilities

Work Environment

This position includes office, warehouse, and field/job-site responsibilities. Candidates should be comfortable working in environments involving water damage, mold, fire damage, debris, and other emergency conditions.


Apply Today

If you are ready to lead a high-performing emergency services team and grow with a company that values professionalism, accountability, and customer care, we encourage you to apply.

What Rainbow Restoration employees say

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