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Emergency Call Handler Jobs (NOW HIRING)

Material Handler - Dexter, MI Pay: Starting at $17/hour Schedule: Monday-Friday, 6:00 a.m. to 3:30 ... RCRA & Site Emergency Training * Ladder Safety Ready to apply? Call us today at 734-484-3668

Account Manager

Jupiter, FL · Hybrid

$17 - $22/hr

Serve as the primary inbound call handler for client service requests * Create, categorize, and ... Coordinate emergency and after-hours escalations when required * Ensure accurate documentation of ...

Account Manager

Jupiter, FL · Hybrid

$17 - $22/hr

Serve as the primary inbound call handler for client service requests * Create, categorize, and ... Coordinate emergency and after-hours escalations when required * Ensure accurate documentation of ...

Account Manager

Jupiter, FL · Hybrid

$17 - $22/hr

Serve as the primary inbound call handler for client service requests * Create, categorize, and ... Coordinate emergency and after-hours escalations when required * Ensure accurate documentation of ...

Must also be willing to act as a backup on emergency call-in list in the event that other ... Install, maintain, and repair HVAC equipment including air handlers, chillers, boilers, and control ...

Customer Service Representative

Quincy, IL · On-site

$16 - $21.75/hr

We provide 24/7/365 support tailored to each client's needs-from call screening and emergency dispatching to after-hours messaging. Our Operators are more than just call handlers-they're trusted ...

Operate, inspect, troubleshoot, and repair HVAC systems, air handlers, rooftop units, and ... Availability for overtime, weekends, holidays, and emergency call-ins as required. Preferred ...

Material Handler

Kilgore, TX · Remote

$13.75 - $16.75/hr

Additionally, the Material Handler role supports Field Operations by delivering emergency parts on ... Must be ableparticipateinon-call schedule. * Must be able to work under pressure and occasional ...

Material Handler

Carlsbad, NM · Remote

$14 - $17/hr

Additionally, the Material Handler role supports Field Operations by delivering emergency parts on ... Must be ableparticipateinon-call schedule. * Must be able to work under pressure and occasional ...

Material Handler - Nights

Carlsbad, NM · Remote

$14 - $17/hr

Additionally, the Material Handler role supports Field Operations by delivering emergency parts on ... Must be ableparticipateinon-call schedule. * Must be able to work under pressure and occasional ...

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Emergency Call Handler information

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How much do emergency call handler jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for emergency call handler in the United States is $19.25, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $20.67 per hour, depending on experience, location, and employer.
More about Emergency Call Handler jobs
What cities are hiring for Emergency Call Handler jobs? Cities with the most Emergency Call Handler job openings:
What states have the most Emergency Call Handler jobs? States with the most job openings for Emergency Call Handler jobs include:
Infographic showing various Emergency Call Handler job openings in the United States as of June 2026, with employment types broken down into 1% Locum Tenens, 74% Full Time, and 25% Part Time. Highlights an 100% Physical job distribution, with an average salary of $40,046 per year, or $19.3 per hour.

After-Hours PC Call Handler (Personal Injury Intake Specialist)

THE TAYLOR LAW FIRM

Douglasville, GA • Remote

$22 - $28/hr

Part-time

This job post has expired today. Applications are no longer accepted.


Job description

Hours: Evenings, Nights, Weekends (On-Call Required) *MUST HAVE TWO YEARS GA PI EXPERIENCE
Monday-Friday: 5:00 PM – 10:00 PM
Saturday-Sunday: 9:00 AM – 10:00 PM
Holidays: 9:00 AM – 10:00 PM

Reports To: Firm Administrator
Position Overview
We are seeking a highly responsive, detail-oriented After-Hours PC Call Handler to serve as the first point of contact for potential new clients (PCs) outside of standard business hours.
This is not a passive answering role. This position requires urgency, emotional intelligence, and sales awareness—because every call is a potential high-value case.
You are the first impression of the firm. Your job is to capture, qualify, and convert.
Core Responsibilities
1. Immediate Call Response
  • Answer all after-hours PC calls within required timeframes:
  • Weekdays: Return missed calls within 10 minutes
  • Weekends: Return missed calls within 10 minutes
  • Handle inbound and outbound follow-up calls promptly
  • Answer all potential client calls 
  • Respond to website leads 
  • Complete intake in CasePeer 
  • Schedule attorney consultations when needed 
  • Send follow-up text messages 
  • Escalate emergency matters immediately

2. Client Intake & Case Qualification
  • Gather critical case details, including:
  • Date of incident
  • Type of accident (auto, trucking, rideshare, pedestrian, wrongful death, premises liability)
  • Injuries and treatment status
  • Insurance information
  • Identify high-value indicators (severity, liability, coverage)
3. Lead Conversion
  • Build rapport quickly with injured callers
  • Clearly communicate firm value:
  • Litigation capability
  • Policy limit focus
  • Client-first fee structure
  • Secure signed retainers or move the lead to the next step
4. Data Entry & Documentation
  • Accurately enter all call details into Case Management Software (e.g., CasePeer)
  • Ensure all notes are clear, complete, and actionable
  • Flag urgent/high-value cases for immediate escalation
5. Escalation & Handoff
  • Escalate:
  • Severe injury, commercial or wrongful death cases
  • Time-sensitive matters
  • High-policy-limit opportunities
  • Coordinate seamless handoff to in-house team for next business day follow-up
6. Professional Communication
  • Maintain a calm, confident, and empathetic tone
  • Represent the firm with professionalism and authority at all times
  • Handle distressed or emotional callers with care and controL

Performance Expectations (Non-Negotiable)
  • Speed: Response times strictly enforced
  • Accuracy: No incomplete intakes
  • Conversion: Measured on signed cases / qualified leads
  • Availability: Must be reachable and dependable during assigned shifts
  • Discretion: Handle sensitive client information with confidentiality
Required Qualifications
  • Must have minimum two (2) years experience in Georgia personal injury 
  • Strong communication and listening skills
  • Ability to think quickly and control conversations
  • Comfortable discussing injuries, accidents, and legal processes
  • Tech proficiency (CRM/case management systems)
  • Reliable internet and quiet work environment
Preferred Qualifications
  • Prior experience with U.S. personal injury law firms
  • Familiarity with CasePeer or similar systems
  • Proven track record in lead conversion or intake sales
Compensation:
  • Base pay: $20-$25/hour (Atlanta market) 
  • Independent Contractor Position
  •  Plus signed-case bonus: 
    •  $50-$100 per retained case 
    •  Additional bonus for high-value cases