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Emergency Call Handler Jobs (NOW HIRING)

2 J DATA

Account Manager

Jupiter, FL · On-site

$17 - $22/hr

Serve as the primary inbound call handler for client service requests * Create, categorize, and ... Coordinate emergency and after-hours escalations when required * Ensure accurate documentation of ...

FasTemps

Material Handler

Dexter, MI · On-site

$17/hr

Material Handler - Dexter, MI Pay: Starting at $17/hour Schedule: Monday-Friday, 6:00 a.m. to 3:30 ... RCRA & Site Emergency Training * Ladder Safety Ready to apply? Call us today at 734-484-3668

2 J DATA

Account Manager

Jupiter, FL · On-site

$17 - $22/hr

Serve as the primary inbound call handler for client service requests * Create, categorize, and ... Coordinate emergency and after-hours escalations when required * Ensure accurate documentation of ...

2 J DATA

Account Manager

Jupiter, FL · On-site

$17 - $22/hr

Serve as the primary inbound call handler for client service requests * Create, categorize, and ... Coordinate emergency and after-hours escalations when required * Ensure accurate documentation of ...

Alarm Systems Inc

Customer Service Representative

Quincy, IL · On-site

$16 - $21.75/hr

We provide 24/7/365 support tailored to each client's needs--from call screening and emergency dispatching to after-hours messaging. Our operators are more than just call handlers--they're trusted ...

Alarm Systems

Customer Service Representative

Quincy, IL · On-site

$15/hr

We provide 24/7/365 support tailored to each client's needs--from call screening and emergency dispatching to after-hours messaging. Our Operators are more than just call handlers--they're trusted ...

New Cibo Vita LLC

HVAC & Chiller Technician

Totowa, NJ · On-site

$30 - $70/hr

Operate, inspect, troubleshoot, and repair HVAC systems, air handlers, rooftop units, and ... Availability for overtime, weekends, holidays, and emergency call-ins as required. Preferred ...

Kodiak Gas Services

Material Handler

Pecos, TX · Remote

$16.50 - $19.75/hr

Additionally, the Material Handler role supports Field Operations by delivering emergency parts on ... Must be ableparticipateinon-call schedule. * Must be able to work under pressure and occasional ...

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How much do emergency call handler jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for emergency call handler in the United States is $19.25, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $20.67 per hour, depending on experience, location, and employer.
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What states have the most Emergency Call Handler jobs?

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Emergency Call Handler jobs near you
Infographic showing various Emergency Call Handler job openings in the United States as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 79% Full Time, 13% Part Time, and 6% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $40,046 per year, or $19.3 per hour.

Account Manager

Jupiter, FL • On-site

2 J DATA
See more jobs at 2 J DATAexternal

$17 - $22/hr

Full-time

Medical, PTO

Re-posted 6 days ago

Job description

Account Manager – 2JData (Managed IT Services)

***** This position is in office *****
Jupiter, FL | Full-Time
About 2JData

2JData is a high-performance Managed Service Provider delivering enterprise-grade IT, cybersecurity, cloud, and compliance solutions to small and mid-sized businesses. We focus on measurable business value, white-glove service, and long-term strategic partnerships with our clients.
We are seeking a client-focused, results-driven Account Manager who thrives on building relationships, increasing client satisfaction, and serving as the central communication hub between our clients and service teams.
Position Overview
The Account Manager serves as the primary point of contact for clients, ensuring an exceptional customer experience while driving revenue growth, retention, and service adoption.
This role also functions as the front-line communication and dispatch coordinator, helping to route service requests, manage priorities, and maintain SLA alignment.
Key Responsibilities
Client Relationship Management

  • Own and manage relationships for a portfolio of MSP clients
  • Conduct regular business reviews (QBRs / vCIO meetings)
  • Ensure clients are aligned with best practice IT and cybersecurity roadmaps
  • Act as the client advocate internally within 2JData
Revenue Growth & Retention

  • Identify upsell and cross-sell opportunities (security, cloud, backup, compliance, hardware, licensing)
  • Maintain high client retention and satisfaction scores
  • Assist in contract renewals and service expansions
  • Track account performance against revenue and margin targets
Phone Dispatch & Service Coordination

  • Serve as the primary inbound call handler for client service requests
  • Create, categorize, and prioritize service tickets in the PSA system
  • Dispatch tickets to the appropriate technical resources based on:
    • SLA
    • Priority
    • Skillset
    • Client impact
  • Monitor ticket queues to ensure response and resolution targets are met
  • Communicate status updates to clients in a timely and professional manner
  • Schedule onsite and remote service appointments
  • Coordinate emergency and after-hours escalations when required
  • Ensure accurate documentation of client requests and call notes
Client Experience & Communication

  • Provide white-glove customer service on every interaction
  • Translate technical updates into business-friendly language
  • Proactively follow up on open issues and projects
  • Identify service trends and recurring issues affecting client satisfaction
Strategic Planning

  • Help clients budget and plan for future IT initiatives
  • Align technology solutions to business outcomes
  • Present proposals, quotes, and solution roadmaps
Technical & Industry Familiarity (Preferred)
  • Experience in a Managed IT Services (MSP) environment
  • PSA / ticketing systems (Autotask, Kaseya, ConnectWise, or similar)
  • Microsoft 365 and cloud environments
  • Cybersecurity solutions (MFA, EDR, backups, compliance)
  • Understanding of network and endpoint support workflows
Management & Professional Skills
  • Strong phone presence and communication skills
  • Exceptional customer service mindset
  • Ability to multitask and manage competing priorities
  • Highly organized and process-driven
  • KPI and SLA focused
  • Team collaboration mindset
Success Metrics
  • Client retention rate
  • Monthly recurring revenue (MRR) growth
  • CSAT score
  • SLA response & resolution performance
  • Ticket routing accuracy and efficiency
  • Agreement renewals & expansions
Compensation & Benefits
  • Competitive base salary + performance incentives
  • Health benefit options
  • Paid time off
  • Career growth within a rapidly scaling MSP
  • Ongoing training & certification support
Why Join 2JData?
  • High-impact, client-facing role
  • Central position in the daily service operation
  • Work with a fast-growing, process-driven MSP
  • Direct collaboration with leadership and Tech teams
Ideal Candidate
You are a relationship builder, problem solver, and master of communication who can balance client success, service coordination, and revenue growth in a fast-paced MSP environment.