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Emergency Call Handler Jobs in Illinois (NOW HIRING)

Alarm Systems Inc

Customer Service Representative

Quincy, IL · On-site

$16 - $21.75/hr

We provide 24/7/365 support tailored to each client's needs--from call screening and emergency dispatching to after-hours messaging. Our operators are more than just call handlers--they're trusted ...

Alarm Systems

Customer Service Representative

Quincy, IL · On-site

$15/hr

We provide 24/7/365 support tailored to each client's needs--from call screening and emergency dispatching to after-hours messaging. Our Operators are more than just call handlers--they're trusted ...

West Bay Holdings 5 LLC

AL Care Associate

Lincolnwood, IL · On-site

$22 - $24/hr

Respond appropriately to emergency situations by calling 911 and recognize when a 911 call for ... Able to pass the necessary tests (i.e., CPR, First Aid, Food Handlers, etc.) if required by state ...

silvercross

Maintenance Engineer

New Lenox, IL · On-site

$28.17 - $35.21/hr

Inspect and test emergency power systems, nurse call systems, fire alarm and detection systems ... Operate, maintain or coordinate/schedule maintenance of boilers, air handlers, rooftop HVAC ...

All JobsEmergency Call Handler JobsEmergency Call Handler Jobs in Illinois

Emergency Call Handler information

See Illinois salary details

$12

$18

$26

How much do emergency call handler jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for emergency call handler in Illinois is $18.66, according to ZipRecruiter salary data. Most workers in this role earn between $16.54 and $20.05 per hour, depending on experience, location, and employer.

What cities in Illinois are hiring for Emergency Call Handler jobs?

Cities in Illinois with the most Emergency Call Handler job openings:

Emergency Call Handler jobs near you
Infographic showing various Emergency Call Handler job openings in Illinois as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 75% Full Time, 18% Part Time, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $38,806 per year, or $18.7 per hour.

Customer Service Representative

Alarm Systems Inc

Quincy, IL • On-site

$16 - $21.75/hr

Other

Medical, Dental, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Customer Service Representative

Now hiring: Customer service representatives – immediate interviews available! On-site position not remote part-time & full-time opportunities set schedules 2nd shift (3p–11p) & 3rd shift (11p–7a) weekends included.

Who we are: Midwest Answer is a boutique answering service that's redefining what it means to be the voice of a business. We provide 24/7/365 support tailored to each client's needs—from call screening and emergency dispatching to after-hours messaging. Our operators are more than just call handlers—they're trusted extensions of our clients' teams, delivering professional, accurate, and friendly service every time the phone rings.

What you'll do: As a customer service representative, you'll be the first impression for our clients' customers. You'll manage inbound calls, follow customized protocols, and ensure every message is delivered with precision and care. If you're energized by multitasking, love solving problems, and take pride in representing diverse businesses, this role is for you.

Your day-to-day includes:

  • Answering calls with professionalism and warmth using client-specific scripts
  • Capturing caller details with accuracy and clarity
  • Following protocols for emergency dispatch, appointment scheduling, and message forwarding
  • Maintaining call flow metrics while balancing speed and quality
  • Supporting after-hours and weekend calls with empathy and urgency
  • Communicating updates to clients and internal teams
  • Collaborating with peers and supervisors to refine processes and improve service

What you bring:

  • High school diploma or equivalent (college coursework a plus)
  • 1+ year in customer service, call center, or receptionist role
  • Clear, professional phone etiquette and strong written communication
  • Sharp attention to detail—no shortcuts or "text-speak"
  • Calm under pressure and adaptable to changing call types
  • Tech comfort: phone systems, CRMs, and basic troubleshooting
  • Team spirit and openness to coaching
  • Dependable attendance and punctuality
  • Quick-thinking and problem-solving mindset

Why you'll love working here:

  • Competitive hourly pay + weekend shift differentials
  • Double pay for holidays
  • Paid training and ongoing coaching to help you grow
  • Supportive team culture with collaboration and camaraderie
  • Full-time benefits:
    • Medical & dental coverage
    • Paid vacation and sick time
    • 401(k) with company match
    • Referral bonuses

Ready to apply? Submit your current resume and stand out by including a brief cover letter that mentions:

  • Job code: attention to detail
  • Any experience with high-volume calls or emergency dispatching
  • Your preferred shift (2nd or 3rd) and employment type (part-time or full-time)

Applications are reviewed on a rolling basis—don't wait! Apply now at MidwestAnswer.com

Apply