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Embarkation Officer Jobs (NOW HIRING)

Princess Cruises

Documentation Manager

New York, NY · On-site

... Officer role onboard a cruise line is mandatory. * Experience in handling confidential information and working accurately under time-sensitive conditions is required. * Exposure to embarkation ...

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What are Embarkation Officers?

Embarkation Officers are responsible for overseeing the boarding and disembarkation of passengers, cargo, or personnel onto ships, aircraft, or other modes of transportation. They ensure all necessary documentation is in order, coordinate logistics, and enforce safety regulations during embarkation procedures. Their role is crucial in maintaining smooth and efficient operations, often working closely with customs, immigration, and security personnel. Embarkation Officers may be employed in military, cruise, or commercial transport settings, and must possess strong organizational and communication skills.

What are the most common challenges faced by Embarkation Officers during busy embarkation days?

Embarkation Officers often encounter high passenger volumes, tight schedules, and last-minute changes on busy embarkation days. Managing efficient check-in procedures, coordinating with multiple departments (such as security, guest services, and baggage handlers), and addressing passenger concerns or special needs can be demanding. Strong organizational and communication skills are essential for handling these challenges while maintaining a positive guest experience and ensuring compliance with safety protocols.

What is the difference between Embarkation Officer vs Port Operations Coordinator?

AspectEmbarkation OfficerPort Operations Coordinator
Required CredentialsCertifications in maritime safety, logistics, or port operationsCertifications in logistics, supply chain, or port management
Work EnvironmentPorts, ships, and transportation hubsPort facilities, logistics centers, and shipping terminals
Employer & Industry UsageShipping lines, cruise companies, port authoritiesPort authorities, shipping companies, logistics firms

Both roles involve port and maritime operations, focusing on passenger or cargo embarkation. An Embarkation Officer primarily manages passenger boarding processes and safety protocols, while a Port Operations Coordinator oversees broader port activities, including cargo handling and logistics coordination. Understanding these distinctions helps job seekers identify the right career path within maritime and port industries.

What are the key skills and qualifications needed to thrive as an Embarkation Officer, and why are they important?

To thrive as an Embarkation Officer, you need a solid understanding of logistics, passenger processing, and transportation regulations, often supported by relevant experience or a degree in logistics, transportation, or a related field. Familiarity with manifest management systems, booking software, and compliance documentation is typically required. Strong organizational skills, attention to detail, and effective communication are crucial soft skills for managing passenger flow and coordinating with various teams. These skills ensure smooth embarkation processes, regulatory compliance, and a positive experience for passengers and crew.
What job categories do people searching Embarkation Officer jobs look for? The top searched job categories for Embarkation Officer jobs are:
Embarkation Officer jobs near you
Infographic showing various Embarkation Officer job openings in the United States as of May 2026, with employment types broken down into 83% Full Time, and 17% Temporary. Highlights an 83% In-person, and 17% Remote job distribution.
Documentation Manager

Documentation Manager

Princess Cruises

New York, NY • On-site

Contractor

Posted 6 days ago

Princess Cruises rating

5.7

Company rating: 5.7 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

9th of 9 rated cruise lines

Job description

By applying to this position, your application will be submitted to Princess Cruises' internal Talent Acquisition team and will be reviewed by a professional recruiter who will contact you soon if your qualifications meet our requirements for this position.
 
As the world's leading cruise line, our guests have high expectations of us, and we have high expectations of our team members. We appreciate your patience as we carefully review each candidate.

Set a course for adventure with Princess Cruises! The employer of choice in the cruise industry, our fleet of Love Boats offer exceptional facilities and extensive professional development and recreational programs for our valued teammates who hail from more than 60 countries around the globe. 
 
An iconic brand beloved by millions, we love people who love what they do and work together to help our guests create a lifetime of wonderful memories while providing friendly, attentive and authentic service like only Princess can. 
 
As a member of the Princess Family, you'll enjoy a truly adventurous career with excellent incentives, unlimited opportunities for growth, and ports of call that will leave you breathless.

The Documentation Manager is responsible for managing, maintaining, and delivering accurate guest and voyage documentation to ensure timely, compliant, and accurate port clearance. Working closely with the Guest Services Manager and Crew Manager and broader onboard and shoreside teams, this role plays a critical part in regulatory compliance, guest experience, and operational success.
The Documentation Manager consistently delivers service in line with The Princess Purpose - Real Hospitality. Real Service., while embodying our Corporate Culture Essentials: Speak Up, Respect & Protect, Improve, Communicate, Listen & Learn, and Empower.
  • Ensure full compliance with MSPM policies, HESSMS, and all applicable internal, external, and governmental requirements.
  • Manage and maintain Assembly/Muster Station documentation, including timely updates to Muster Station X lists and Safety Essentials activation.
  • Prepare, process, validate, and transmit all required arrival and departure documentation to CBP, U.S. Coast Guard, and other worldwide authorities per voyage itinerary.
  • Maintain the accuracy, confidentiality, and integrity of all Personally Identifiable Information (PII).
  • Ensure compliance and support Customs, Immigration, and Quarantine inspections and procedures as required.
  • Maintain and update guest information accurately across all systems, including OceanHospitality, Ocean Immigration, and SHIPSTAR.
  • Validate lastminute guest manifest changes and ensure all relevant teams are informed in a timely manner.
  • Coordinate embarkation and disembarkation processes, including passport handling, landing cards, customs forms, and disembarkation applications.
  • Liaise closely with port agents and port officials to ensure timely vessel clearance.
  • Communicate accurate onboard guest and teammate counts prior to departure and provide confirmation to the Hotel General Manager.
  • Perform Emergency Response Plan and General Emergency Procedure duties when directed.
  • Provide a professional, warm, and welcoming first impression and a positive lasting impression for every guest.
  • Resolve guest service issues swiftly and satisfactorily, ensuring detailed documentation in Service Excellence systems.
  • Coordinate guest travel disruptions, unexpected voyage terminations, and wayport joiners with patience and care.
  • Coach, develop, and oversee the Assistant Documentation Manager, ensuring timely completion of all responsibilities.
  • Create an inclusive, respectful, and highengagement team environment aligned with Princess values.
  • Promote change management and continuous improvement within Guest Services operations.
  • Previous experience in an Administration Officer role onboard a cruise line is mandatory.
  • Experience in handling confidential information and working accurately under time-sensitive conditions is required.
  • Exposure to embarkation, disembarkation, documentation, or compliance-driven processes is strongly preferred.
  • Fluent English (spoken and written) is required.
  • Strong communication skills, with the ability to convey information clearly and professionally to guests, colleagues, and external stakeholders.
  • Ability to listen actively, communicate with empathy, and escalate issues appropriately in line with company policies.
  • Excellent administrative and organizational skills with high attention to detail.
  • Computer literate, with the ability to quickly learn and effectively use property management and documentation systems.
  • Ability to manage multiple priorities during high-volume operational periods (e.g. embarkation/disembarkation).
  • Demonstrated ability to work collaboratively in a multicultural, cross-functional environment.
  • Comfortable interacting with onboard departments, shore-side teams, and port authorities.
  • Willingness to embrace change, support continuous improvement initiatives, and adapt to evolving operational requirements.
  • Alignment with Princess Culture Essentials and The Princess Purpose is considered a strong asset.
Embark on a career adventure like no other! As part of the Princess Cruises team, you'll enjoy:
  • A competitive salary package.
  • Your own comfortable single cabin - your private space to relax and recharge.
  • Company-paid travel to and from the ship, so you can focus on the journey ahead.
  • Access to exclusive areas and benefits onboard (depending on the rank and occupational group).
  • A vibrant recreation and welfare program designed to support your well-being and work-life balance.
  • Access to exceptional learning and development opportunities to grow your skills and advance your career.
  • The chance to travel the world, exploring exciting destinations while doing what you love.
  • A welcoming, inclusive, and dynamic work environment where your contributions are valued.
Join us and become part of a global team that's passionate about delivering unforgettable experiences-both for our guests and for one another.

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