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Email Only Customer Service Jobs in Wisconsin (NOW HIRING)

Universal Presentation Concepts

Customer Service

Madison, WI · On-site

$14.50 - $20.25/hr

The Customer Service Associate serves as the frontline and first point of contact for external ... Phone : 608-222-5658 Fax: 608-222-3933 Email: HR@upcdisplays.com Universal Presentation Concepts ...

Universal Presentation Concepts

Customer Service

Madison, WI · On-site

$14.50 - $20.25/hr

The Customer Service Associate serves as the frontline and first point of contact for external ... Phone : 608-222-5658 Fax: 608-222-3933 Email: HR@upcdisplays.com Universal Presentation Concepts ...

VIOC

Customer Service Advisor

Madison, WI

It's our goal to not only serve but to earn the trust of our communities and have each other ... Please contact Human Resources at 1-800-Valvoline or email 1-800Valvoline@valvoline.com to make a ...

Universal Presentation Concepts

Customer Service

Monona, WI · On-site

$15 - $20.75/hr

The Customer Service Associate serves as the frontline and first point of contact for external ... Phone : 608-222-5658 Fax: 608-222-3933 Email: HR@upcdisplays.com Universal Presentation Concepts ...

VIOC

Customer Service Advisor

Madison, WI

It's our goal to not only serve but to earn the trust of our communities and have each other ... Please contact Human Resources at 1-800-Valvoline or email 1-800Valvoline@valvoline.com to make a ...

VIOC

Customer Service Advisor

Cudahy, WI

It's our goal to not only serve but to earn the trust of our communities and have each other ... Please contact Human Resources at 1-800-Valvoline or email 1-800Valvoline@valvoline.com to make a ...

VIOC

Customer Service Advisor

Greenfield, WI

It's our goal to not only serve but to earn the trust of our communities and have each other ... Please contact Human Resources at 1-800-Valvoline or email 1-800Valvoline@valvoline.com to make a ...

Valvoline

Customer Service Advisor

Madison, WI · On-site

It's our goal to not only serve but to earn the trust of our communities and have each other ... Please contact Human Resources at 1-800-Valvoline or email 1-800Valvoline@valvoline.com to make a ...

Valvoline

Customer Service Advisor

Cudahy, WI · On-site

It's our goal to not only serve but to earn the trust of our communities and have each other ... Please contact Human Resources at 1-800-Valvoline or email 1-800Valvoline@valvoline.com to make a ...

Valvoline

Customer Service Advisor

Madison, WI · On-site

It's our goal to not only serve but to earn the trust of our communities and have each other ... Please contact Human Resources at 1-800-Valvoline or email 1-800Valvoline@valvoline.com to make a ...

Valvoline

Customer Service Advisor

Milwaukee, WI · On-site

It's our goal to not only serve but to earn the trust of our communities and have each other ... Please contact Human Resources at 1-800-Valvoline or email 1-800Valvoline@valvoline.com to make a ...

Valvoline

Customer Service Advisor

Madison, WI · On-site

It's our goal to not only serve but to earn the trust of our communities and have each other ... Please contact Human Resources at 1-800-Valvoline or email 1-800Valvoline@valvoline.com to make a ...

Valvoline

Customer Service Advisor

Cudahy, WI · On-site

It's our goal to not only serve but to earn the trust of our communities and have each other ... Please contact Human Resources at 1-800-Valvoline or email 1-800Valvoline@valvoline.com to make a ...

Valvoline

Customer Service Advisor

Greenfield, WI · On-site

It's our goal to not only serve but to earn the trust of our communities and have each other ... Please contact Human Resources at 1-800-Valvoline or email 1-800Valvoline@valvoline.com to make a ...

Trek Travel

Email Marketing & CRM Manager

Madison, WI · On-site

We're looking for an Email Marketing & CRM Manager to own our email marketing and CRM as a ... The email strategy is only as good as the data behind it, and the data only matters if it drives ...

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Showing results 21-40

All JobsEmail Only Customer Service JobsEmail Only Customer Service Jobs in Wisconsin

Email Only Customer Service information

What are some common challenges faced in an email only customer service role, and how can they be managed effectively?

A common challenge in an Email Only Customer Service role is managing a high volume of messages while ensuring each response is personalized and accurate. Without verbal cues, it can be harder to gauge customer emotions or clarify misunderstandings quickly, so clear written communication and attention to detail are essential. Setting up templates for frequent inquiries, utilizing ticketing systems for efficient workflow, and collaborating with team members for complex cases can help manage these challenges effectively. Regular training in written communication and product knowledge also supports consistent, high-quality service.

What is the difference between Email Only Customer Service vs Chat Customer Service?

AspectEmail Only Customer ServiceChat Customer Service
Communication MethodPrimarily via email, asynchronousReal-time messaging via chat
Work EnvironmentTypically desk-based, independentOften live chat platforms, multitasking
Required SkillsWritten communication, patienceQuick typing, multitasking
Common UsageCustomer support, technical assistanceImmediate support, sales inquiries

Both roles involve assisting customers, but Email Only Customer Service focuses on written, asynchronous communication, while Chat Customer Service provides real-time support. The choice depends on whether quick, live interactions or detailed, documented responses are preferred.

What are the key skills and qualifications needed to thrive as an email only customer service representative?

To excel as an Email Only Customer Service Representative, you need strong written communication, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, help desk software, and email platforms like Outlook or Gmail is commonly required. Attention to detail, patience, and time management are valuable soft skills that help you deliver clear and efficient support. These skills ensure accurate, prompt, and professional assistance, leading to improved customer satisfaction and operational efficiency.

What is an email only customer service representative?

Email Only Customer Service representatives are professionals who handle customer inquiries, complaints, and support requests solely through email communication. Their responsibilities include responding to customer emails, resolving issues, providing product or service information, and ensuring customer satisfaction. This role requires strong written communication skills, attention to detail, and the ability to manage multiple conversations efficiently. Email-only support is often used by companies to provide clear, documented communication and to handle customer requests outside of live chat or phone support.
What are popular job titles related to Email Only Customer Service jobs in Wisconsin? For Email Only Customer Service jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Email Only Customer Service jobs in Wisconsin look for? The top searched job categories for Email Only Customer Service jobs in Wisconsin are:
What cities in Wisconsin are hiring for Email Only Customer Service jobs? Cities in Wisconsin with the most Email Only Customer Service job openings:
Email Only Customer Service jobs near you
Infographic showing various Email Only Customer Service job openings in Wisconsin as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Customer Service Representative

Evans Transportation, Inc

Delafield, WI • On-site

$40K - $42K/yr

Full-time

Re-posted 6 days ago

Job description

CUSTOMER SERVICE REP.
Job Description
Department: 300 - Managed Transportation - Operations
Reports To: Director of Operations
Direct Reports: This role has no direct reports.
FLSA Classification: Exempt
Updated: 6/2024
THE POSITION
Under the direction of the Director of Operations this role will be responsible for assisting Operations in day-to-day order entry, account support, and helping set up and train users within Evans' transportation management system (TMS). To complete their objective successfully, Evans' Customer Service Team audits customer-entered orders for completion and accuracy, procures and corrects missing and incorrect order information, obtains delivery status updates from carriers, and cordially communicates order information to customers.
ROLES AND RESPONSIBILITIES
  • LTL and TL order entry/ validation
  • Invoice Entry
  • Communicate with carriers to obtain pickup/ delivery updates via carrier websites, email, and phone.
  • Communicate delivery updates to customers via Evans' transportation management system (TMS), email, and phone.
  • Communicate information needed to mitigate delivery issues with Evans' Operations Team.
  • Maintain the highest level of customer service even when under pressure.
  • Perform all other duties as assigned.

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.
The above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.
MINIMUM QUALIFICATIONS AND REQUIREMENTS
Education: N/A
Experience / Training: Exceptional customer service skills. High level of organizational and multi-tasking skills. Ability to problem solve on the spot. Attention to detail and accuracy. Team-oriented. Self-motivated, dedicated, and enthusiastic. Ability to read, write, type, and speak English fluently.
Licenses / Certifications: N/A
Technology / Equipment: Experience with Microsoft Office, especially Outlook. Ability and willingness to learn new software.
PERFERRED QUALIFICATIONS AND REQUIREMENTS
Education: Bachelor's degree preferred.
Experience / Training: Previous experience with shipping/trucking carriers preferred.
Licenses / Certifications: N/A
Technology / Equipment: N/A
PHYSICAL AND MENTAL DEMANDS
While performing the duties of this job, the employee must be able to continuously sit, use a keyboard, calculator, and telephone. The employee is occasionally required to stand, walk, stoop, and/or kneel. The employee must occasionally lift and/or move up to 10 pounds while moving files or small packages. Specific vision abilities required by this job include close vision and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position.
WORK ENVIRONMENT
Work is performed in an office environment. The noise level in the work environment is usually moderate. The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position.
The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position .
I have read and understand the duties, responsibilities, and requirements for this position.
Employee Acknowledgement Date
This document does not create an employment contract, implied or otherwise, other than an "at-will" employment relationship. Evans Transportation retains the discretion to add duties or change the duties of this position at any time.
Salary Description
40,000-42,000

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