ZipRecruiter

Log In

1

Email Only Customer Service Jobs in Appleton, WI

PTSolutions

Customer Service Representative

Green Bay, WI · On-site

$15.50 - $21.25/hr

... email. * Handle customer issues, provide appropriate solutions and alternatives within the order ... This position is based in our Green Bay, WI facility, so only candidates residing in the Green Bay ...

PTSolutions

Customer Service Representative

Green Bay, WI · On-site

$15.50 - $21.25/hr

... email. * Handle customer issues, provide appropriate solutions and alternatives within the order ... This position is based in our Green Bay, WI facility, so only candidates residing in the Green Bay ...

NEB Corp.

Customer Service Representative

Chilton, WI · On-site

$16.50 - $22.50/hr

Position Summary As a Customer Services Representative, you will have the opportunity to create a ... Ability to communicate effectively via phone, email and in person. * A high school diploma or ...

NEB Corp.

Customer Service Representative

Omro, WI · On-site

$15.25 - $20.75/hr

Position Summary As a Customer Services Representative, you will have the opportunity to create a ... Ability to communicate effectively via phone, email and in person. * A high school diploma or ...

Fleet Farm

Email & SMS Analyst

Appleton, WI · On-site

Partner with Marketing, CRM, Credit & Loyalty, Finance, Merchandising, and other business teams. * Work closely with the Email Service Provider and internal partners to resolve issues and improve ...

Alta Resources

Customer Service Representative

Neenah, WI · On-site

$17 - $19/hr

... best in class" service (and sales support) for existing or prospective customers by using a ... email, sample fulfillment, data entry, and validation of orders. The Customer Care Rep will also ...

AriensCo

Customer Service Representative

Brillion, WI · On-site

$15.75 - $21.50/hr

AriensCo is looking for a Customer Service Representative to serve as a key point of contact ... Brillion Campus Only * Nearsite & Urgent Care Clinic Options **Brillion Campus Only EEO Statement ...

AriensCo

Customer Service Representative

Brillion, WI · On-site

$15.75 - $21.50/hr

AriensCo is looking for a Customer Service Representative to serve as a key point of contact ... Brillion Campus Only * Nearsite & Urgent Care Clinic Options **Brillion Campus Only EEO Statement ...

next page

Showing results 1-20

All JobsEmail Only Customer Service JobsEmail Only Customer Service Jobs in Appleton, WI

Email Only Customer Service information

See Appleton, WI salary details

$9

$18

$26

How much do email only customer service jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for email only customer service in Appleton, WI is $18.34, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $20.38 per hour, depending on experience, location, and employer.

What is an email only customer service representative?

Email Only Customer Service representatives are professionals who handle customer inquiries, complaints, and support requests solely through email communication. Their responsibilities include responding to customer emails, resolving issues, providing product or service information, and ensuring customer satisfaction. This role requires strong written communication skills, attention to detail, and the ability to manage multiple conversations efficiently. Email-only support is often used by companies to provide clear, documented communication and to handle customer requests outside of live chat or phone support.

What are the key skills and qualifications needed to thrive as an email only customer service representative?

To excel as an Email Only Customer Service Representative, you need strong written communication, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, help desk software, and email platforms like Outlook or Gmail is commonly required. Attention to detail, patience, and time management are valuable soft skills that help you deliver clear and efficient support. These skills ensure accurate, prompt, and professional assistance, leading to improved customer satisfaction and operational efficiency.

What are some common challenges faced in an email only customer service role, and how can they be managed effectively?

A common challenge in an Email Only Customer Service role is managing a high volume of messages while ensuring each response is personalized and accurate. Without verbal cues, it can be harder to gauge customer emotions or clarify misunderstandings quickly, so clear written communication and attention to detail are essential. Setting up templates for frequent inquiries, utilizing ticketing systems for efficient workflow, and collaborating with team members for complex cases can help manage these challenges effectively. Regular training in written communication and product knowledge also supports consistent, high-quality service.

What is the difference between Email Only Customer Service vs Chat Customer Service?

AspectEmail Only Customer ServiceChat Customer Service
Communication MethodPrimarily via email, asynchronousReal-time messaging via chat
Work EnvironmentTypically desk-based, independentOften live chat platforms, multitasking
Required SkillsWritten communication, patienceQuick typing, multitasking
Common UsageCustomer support, technical assistanceImmediate support, sales inquiries

Both roles involve assisting customers, but Email Only Customer Service focuses on written, asynchronous communication, while Chat Customer Service provides real-time support. The choice depends on whether quick, live interactions or detailed, documented responses are preferred.

What are popular job titles related to Email Only Customer Service jobs in Appleton, WI?

For Email Only Customer Service jobs in Appleton, WI, the most frequently searched job titles are:

What job categories do people searching Email Only Customer Service jobs in Appleton, WI look for?

The top searched job categories for Email Only Customer Service jobs in Appleton, WI are:

What cities near Appleton, WI are hiring for Email Only Customer Service jobs?

Cities near Appleton, WI with the most Email Only Customer Service job openings:

Email Only Customer Service jobs near you

Customer Service Representative

Green Bay, WI • On-site

Wisconsin Public Service (WPS)
5 - 10K employees
Learn more about Wisconsin Public Service (WPS)external

$33.10/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 9 days ago

Key responsibilities

  • Handle residential inquiries related to billing, payment, mobile app, website, and customer moves

  • Receive operations calls such as gas and electric emergencies, outages, and gas emergency inquiries

  • Use CIS to maintain current and accurate customer information

Wisconsin Public Service rating

8.5

Company rating: 8.5 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

Wisconsin Public Service Corp, a subsidiary of WEC Energy Group, is seeking Customer Service Representatives in our Green Bay, Wisconsin location. These positions are represented by Local No. 420 IUOE. 

Pay & Benefits:

  • Starting pay is $24.02 and offers regular increases per the bargaining agreement.


Benefits include:

  • Medical/Dental/Vision Plan
  • 401K Plan
  • Paid Time Off 
  • Paid Holidays
Job Summary

Do you enjoy guiding customers and taking control of various situations in order to resolve issues efficiently while giving customers what they need?

If so, a career at Wisconsin Public Service in the Green Bay Customer Care Center may be a fit for you! We focus on first contact resolution to ensure customer satisfaction, as our #1 goal. This position has a direct impact on the energy that people in our communities use every day.

As a Customer Service Representative, you will be responsible and empowered to take on questions and concerns from our customers. The Customer Care Center operates 24/7 to ensure customers have energy related solutions.

Various shifts are available and candidates must be flexible and available to work any shift that is assigned to them.

Please join us and apply today!

Tentative Start Date: November 2026

Job Responsibilities
  • Handle residential inquiries relating to billing, payment, mobile app, website and customer moves
  • Receive Operations type calls (gas and electric emergency, outage and gas emergency/inquires)
  • Receive general and miscellaneous inquiries
  • Use CIS to maintain current and accurate customer information which will be accessed by other departments
  • May also perform other miscellaneous duties and special projects as assigned
Minimum Qualifications
  • High School Diploma, HSED or GED
  • 1+ years Customer Service and/or Customer Relations (billing, credit, payment)
  • Must be able to work and adapt to various hours/shifts and a changing schedule
  • Availability for 24 hour call out for storm trouble call handling is also required
Preferred Qualifications
  • Previous care center experience
  • Previous office/clerical experience
  • Previous experience working in a union environment
  • Strong communication skills with the ability to be empathetic with customers
  • Able to confidently multitask with different systems while on the phone with customers
  • Proficient with Microsoft Office products
  • Ability to use good judgement in making decisions 

End Date: 09/27/2026 

Minimum Posting Range:  $24.02 

Maximum Posting Range:  $33.10 

The pay range reflects the minimum and maximum for the position at the time of posting and may be modified in the future. The starting salary/pay within the pay range will be based on several factors, as applicable, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, shift, travel requirements, collective bargaining agreements, and business and organizational needs.  At WEC Energy Group, it is not typical for an individual to be hired at or near the top of the range for their role.

WEC Energy Group benefits

We reserve the right to modify the application deadline or discontinue accepting applications for any position if deemed necessary.
Learn more at Careers


WEC Energy Group will only employ those who are legally authorized to work in the United States. Individuals with temporary visas such as E, F-1 with OPT or CPT, H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

WEC Energy Group and its subsidiaries are Equal Opportunity Employers. As a result, all qualified applicants will receive equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected status. The Company also complies with all applicable federal, state and local laws that require it to take affirmative action.
EEO/AA policies and statements

What Wisconsin Public Service employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply