ZipRecruiter

Log In

1

Email Only Customer Service Jobs in Appleton, WI

Fox Valley Metrology

Be Seen First

Customer Service Representative

Oshkosh, WI · On-site

$18 - $23/hr

Essential Duties and Responsibilities: · Provides customer support through phone, email, and Metrology 360 software, addressing inquiries about products and services · Prepares and submits customer ...

Ornua

Customer Service Specialist

Hilbert, WI

$16.75 - $22.25/hr

Customer Service Specialist Are looking for your next new challenge? We have exciting opportunities ... Acknowledge orders via email within 24 hours of receipt of PO# when applicable * Notify customer of ...

AriensCo

Customer Service Representative

Brillion, WI · On-site

$15.75 - $21.50/hr

AriensCo is looking for a Customer Service Representative to serve as a key point of contact ... Brillion Campus Only * Nearsite & Urgent Care Clinic Options **Brillion Campus Only EEO Statement ...

Ariens Company

Customer Service Representative

Brillion, WI · Hybrid

$15.75 - $21.50/hr

AriensCo is looking for a Customer Service Representative to serve as a key point of contact ... Brillion Campus Only * Nearsite & Urgent Care Clinic Options **Brillion Campus Only EEO Statement ...

AriensCo

Customer Service Representative

Brillion, WI

$15.75 - $21.50/hr

AriensCo is looking for a Customer Service Representative at our location in Brillion, WI to serve ... Brillion Campus Only * Nearsite & Urgent Care Clinic Options **Brillion Campus Only EEO Statement ...

U-Haul

Customer Service Representative

De Pere, WI

$15.50 - $21/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... Information obtained during this process will only be shared on a need to know basis.

U-Haul

Customer Service Representative

Oshkosh, WI · On-site

$15.75 - $21.25/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... Information obtained during this process will only be shared on a need to know basis.

next page

Showing results 1-20

All JobsEmail Only Customer Service JobsEmail Only Customer Service Jobs in Appleton, WI

Email Only Customer Service information

See Appleton, WI salary details

$9

$18

$26

How much do email only customer service jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for email only customer service in Appleton, WI is $18.34, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $20.38 per hour, depending on experience, location, and employer.

What are some common challenges faced in an Email Only Customer Service role, and how can they be managed effectively?

A common challenge in an Email Only Customer Service role is managing a high volume of messages while ensuring each response is personalized and accurate. Without verbal cues, it can be harder to gauge customer emotions or clarify misunderstandings quickly, so clear written communication and attention to detail are essential. Setting up templates for frequent inquiries, utilizing ticketing systems for efficient workflow, and collaborating with team members for complex cases can help manage these challenges effectively. Regular training in written communication and product knowledge also supports consistent, high-quality service.

What is the difference between Email Only Customer Service vs Chat Customer Service?

AspectEmail Only Customer ServiceChat Customer Service
Communication MethodPrimarily via email, asynchronousReal-time messaging via chat
Work EnvironmentTypically desk-based, independentOften live chat platforms, multitasking
Required SkillsWritten communication, patienceQuick typing, multitasking
Common UsageCustomer support, technical assistanceImmediate support, sales inquiries

Both roles involve assisting customers, but Email Only Customer Service focuses on written, asynchronous communication, while Chat Customer Service provides real-time support. The choice depends on whether quick, live interactions or detailed, documented responses are preferred.

What are the key skills and qualifications needed to thrive as an Email Only Customer Service Representative, and why are they important?

To excel as an Email Only Customer Service Representative, you need strong written communication, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, help desk software, and email platforms like Outlook or Gmail is commonly required. Attention to detail, patience, and time management are valuable soft skills that help you deliver clear and efficient support. These skills ensure accurate, prompt, and professional assistance, leading to improved customer satisfaction and operational efficiency.

What are Email Only Customer Service representatives?

Email Only Customer Service representatives are professionals who handle customer inquiries, complaints, and support requests solely through email communication. Their responsibilities include responding to customer emails, resolving issues, providing product or service information, and ensuring customer satisfaction. This role requires strong written communication skills, attention to detail, and the ability to manage multiple conversations efficiently. Email-only support is often used by companies to provide clear, documented communication and to handle customer requests outside of live chat or phone support.
What are popular job titles related to Email Only Customer Service jobs in Appleton, WI? For Email Only Customer Service jobs in Appleton, WI, the most frequently searched job titles are:
What job categories do people searching Email Only Customer Service jobs in Appleton, WI look for? The top searched job categories for Email Only Customer Service jobs in Appleton, WI are:
What cities near Appleton, WI are hiring for Email Only Customer Service jobs? Cities near Appleton, WI with the most Email Only Customer Service job openings:
Email Only Customer Service jobs near you
Customer Service Representative - Phone/Email (onsite first 30 days)

Customer Service Representative - Phone/Email (onsite first 30 days)

SD Wheel Corp

Wrightstown, WI

$15.75 - $21.25/hr

Other

Posted 8 days ago

SD Wheel rating

8.8

Company rating: 8.8 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

Job Title: Customer Service Representative
Department: Customer Service
Reports To: Lead
Position Type: Full-time
Position Classification: Non-Exempt
Supervisory Responsibility: This position has no supervisory responsibilities.
Job Description
A Customer Service Representative (CSR), will act as liaison, provide information on product and services and resolve any emerging problems that our customers encounter, with accuracy and efficiency.
A CSR is genuinely excited to help customers. Patient, empathetic, and passionately communicative. Loves to talk and can put yourself in the customers' shoes and advocate for them when necessary. Problem solving comes naturally. Promote confidence in troubleshooting and investigate when you don't have enough information to resolve issues/complaints.
The goal is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Requirements
Job Duties
  • Complete and fulfill job duties/tasks with minimal supervision.
  • Focus daily work on either phone calls, emails, or both, at the direction of CS Lead.
  • Follow standard service operations and customer requests. May need occasional guidance to accurately resolve detailed requests.
  • Complete stat sheet/checklist daily.
  • Communicate with customers, while fulfilling requests/resolving issues/processing returns/etc.
    • Emails are formatted properly (intro, body, closing) and replies are thorough, accurate, and comprehensive.
    • Phone calls are answered in the proper tone to serve customer requests.
    • Standard procedures around returns and warranties are followed with precision.
    • Follow up contact is completed in line with standards to keep customers aware of the status of their issue.
  • Go the extra mile to engage with customers.
  • Exceed Enterprise efficiency and quality metrics (quality, speed, accuracy, productivity)
  • When possible, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Knowledge, Skills, and Abilities
  • Ability to work independently and as part of a team
  • Strong teamwork and collaboration skills
  • Creativity, customer focus, and strong attention to detail
  • Problem solving and decision- making skills
  • Organizational and analytical skills
  • Clear verbal and written communication skills
  • Possesses specialized skills with warranties, returns, damage claims, negative reviews, etc.
*Experience, knowledge and skills will be assessed and determine level of role
Minimum Requirements
Education
High School Graduate or General Education Degree
Experience
  • 1+ years of prior customer service experience
  • Possess specialized skills/knowledge in areas such as warranties, returns, damage claims, negative reviews, etc, is preferred
Position Type/Expected Hours of Work
This is a full-time position, Monday through Friday and some weekends.
Expectations
  • Location: Hybrid, onsite working location Wrightstown, WI
  • Track your own hours both honestly and accurately
  • Open and honest communication with leadership and peers
  • Own your plan, own your work
  • Always follow up and follow through
  • Stay positive, own your mood

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms; with occasional lifting.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
SD Wheel is an Equal Opportunity Employer and does not make employment decisions on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other characteristics protected by law.

Apply