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Email Only Customer Service Jobs in Appleton, WI

A.O. Smith

Customer Service Representative III

Appleton, WI · On-site

$15.25 - $20.75/hr

  • Medical

  • Dental

  • Life

  • Retirement

Excellent computer skills in MS Word, Excel, email and windows * Responds promptly to customer needs and requests for service and assistance. * Listens and remains open to others' ideas. * Gets ...

A.O. Smith

Customer Service Representative III

Appleton, WI · On-site

$15.25 - $20.75/hr

  • Medical

  • Dental

  • Life

  • Retirement

Excellent computer skills in MS Word, Excel, email and windows * Responds promptly to customer needs and requests for service and assistance. * Listens and remains open to others' ideas. * Gets ...

A.O. Smith

Customer Service Representative III

Appleton, WI · On-site

$15.25 - $20.75/hr

  • Medical

  • Dental

  • Life

  • Retirement

Excellent computer skills in MS Word, Excel, email and windows * Responds promptly to customer needs and requests for service and assistance. * Listens and remains open to others' ideas. * Gets ...

Aquarius Home Services

HVAC Install Apprentice

De Pere, WI · On-site

$20 - $25/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Who We Are Aquarius Home Services continues to grow because we only hire the best, and our customers love us for it. We've been at this a long time working throughout Minnesota and Wisconsin. You've ...

Aquarius Home Services

HVAC Install Apprentice

Appleton, WI · On-site

$20 - $25/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Who We Are Aquarius Home Services continues to grow because we only hire the best, and our customers love us for it. We've been at this a long time working throughout Minnesota and Wisconsin. You've ...

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All JobsEmail Only Customer Service JobsEmail Only Customer Service Jobs in Appleton, WI

Email Only Customer Service information

See Appleton, WI salary details

$9

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$26

How much do email only customer service jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for email only customer service in Appleton, WI is $18.34, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $20.38 per hour, depending on experience, location, and employer.

What is an email only customer service representative?

Email Only Customer Service representatives are professionals who handle customer inquiries, complaints, and support requests solely through email communication. Their responsibilities include responding to customer emails, resolving issues, providing product or service information, and ensuring customer satisfaction. This role requires strong written communication skills, attention to detail, and the ability to manage multiple conversations efficiently. Email-only support is often used by companies to provide clear, documented communication and to handle customer requests outside of live chat or phone support.

What are the key skills and qualifications needed to thrive as an email only customer service representative?

To excel as an Email Only Customer Service Representative, you need strong written communication, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, help desk software, and email platforms like Outlook or Gmail is commonly required. Attention to detail, patience, and time management are valuable soft skills that help you deliver clear and efficient support. These skills ensure accurate, prompt, and professional assistance, leading to improved customer satisfaction and operational efficiency.

What are some common challenges faced in an email only customer service role, and how can they be managed effectively?

A common challenge in an Email Only Customer Service role is managing a high volume of messages while ensuring each response is personalized and accurate. Without verbal cues, it can be harder to gauge customer emotions or clarify misunderstandings quickly, so clear written communication and attention to detail are essential. Setting up templates for frequent inquiries, utilizing ticketing systems for efficient workflow, and collaborating with team members for complex cases can help manage these challenges effectively. Regular training in written communication and product knowledge also supports consistent, high-quality service.

What is the difference between Email Only Customer Service vs Chat Customer Service?

AspectEmail Only Customer ServiceChat Customer Service
Communication MethodPrimarily via email, asynchronousReal-time messaging via chat
Work EnvironmentTypically desk-based, independentOften live chat platforms, multitasking
Required SkillsWritten communication, patienceQuick typing, multitasking
Common UsageCustomer support, technical assistanceImmediate support, sales inquiries

Both roles involve assisting customers, but Email Only Customer Service focuses on written, asynchronous communication, while Chat Customer Service provides real-time support. The choice depends on whether quick, live interactions or detailed, documented responses are preferred.

What are popular job titles related to Email Only Customer Service jobs in Appleton, WI?

For Email Only Customer Service jobs in Appleton, WI, the most frequently searched job titles are:

What job categories do people searching Email Only Customer Service jobs in Appleton, WI look for?

The top searched job categories for Email Only Customer Service jobs in Appleton, WI are:

What cities near Appleton, WI are hiring for Email Only Customer Service jobs?

Cities near Appleton, WI with the most Email Only Customer Service job openings:

Email Only Customer Service jobs near you

Customer Service Representative III

A.O. Smith

Appleton, WI • On-site

$15.25 - $20.75/hr

Other

Medical, Dental, Life, Retirement

Re-posted 22 days ago

A. O. Smith rating

6.8

Company rating: 6.8 out of 10

Based on 30 frontline employees who took The Breakroom Quiz

367th of 490 rated machine equipment manufacturers

Job description

Company / Location Information

A.O. Smith is a global leader applying innovative technologies and energy-efficient solutions to products manufactured and marketed worldwide. The company is one of the world’s leading manufacturers of residential and commercial water heating equipment and boilers, as well as a manufacturer of water treatment products for residential and light commercial applications. A. O. Smith is headquartered in Milwaukee, Wisconsin, with approximately 12,000 employees at operations in the United States, Canada, China, India, Mexico, the Netherlands, and the United Kingdom.

Primary Function

To assist customers with purchased orders, stock checks and general information.  Acts as a liaison between customers and AO Smith regarding specialty questions and advice. Process orders for materials or merchandise received by mail, telephone, or personally from customers or company employees by performing the following duties.  

Responsibilities
  • Manage parts sales order backlog. 
  • Utilize JDE information effectively and efficiently while entering all customer parts orders into JDE 
  • Receive and handle customer requests and complaints via phone, fax or computer. 
  • Inform customer of parts prices, shipping date, anticipated delays, and any additional information needed by customer.  
  • Call customers when necessary to advise shipment delay and/or to obtain additional information.  
  • Check inventory and schedule shipment of customer orders. 
  • Follow-up on orders to ensure delivery by specified dates.  
  • Check and confirm, price and discount of customers.  
  • Confers with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments.  
  • Compiles statistics and prepares various reports for management including replacement parts field information, cross reference and parts bulletins. 
  • Handle irate customers in a professional manner. 
  • Obtain customer feedback information. 
  • Participates in continued update and improvement of parts identification tools. 
  • Perform other duties as assigned by supervisor. 
Qualifications

Bachelors Degree in related field with 3+ years experience preferred.  Will consider candidates with 5+ years experience/training.

Additional Qualifications:

  • Excellent computer skills in MS Word, Excel, email and windows
  • Responds promptly to customer needs and requests for service and assistance. 
  • Listens and remains open to others’ ideas. 
  • Gets clarification on instructions. 
  • Prioritizes and plans work activities. 
  • Follows through on commitments. 
  • Demonstrates accuracy and thoroughness. 
We Offer

Competitive compensation package and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs and tuition assistance.

#Appcast

ADA Statement & EEO Statement

In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

What A. O. Smith employees say

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