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Email Only Customer Service Jobs in Michigan (NOW HIRING)

Lakes Gas Co.

Customer Service Representative

Kingsford, MI · On-site

$14.75 - $20/hr

  • PTO

This position will include walk-in, phone, and email contact with customers and potential customers ... Requirements * Outstanding customer service skills, ideal if you like working with people.

Kendall Group

Customer Service Specialist

Kalamazoo, MI · On-site

$16 - $21.25/hr

You will not only own part of the company, but you will own your future. At Kendall, you'll have ... Process telephone orders, respond to incoming calls, faxes and e-mail messages from internal and ...

Lakes Gas Co

Customer Service Representative

Kingsford, MI · On-site

$14.75 - $20/hr

  • PTO

This position will include walk-in, phone, and email contact with customers and potential customers ... Requirements * Outstanding customer service skills, ideal if you like working with people.

Lakes Gas Co

Customer Service Representative

Kingsford, MI · On-site

$14.75 - $20/hr

  • PTO

This position will include walk-in, phone, and email contact with customers and potential customers ... Requirements * Outstanding customer service skills, ideal if you like working with people.

The Kendall Group

Customer Service Specialist

Kalamazoo, MI · On-site

$16 - $21.25/hr

You will not only own part of the company, but you will own your future. At Kendall, you'll have ... Process telephone orders, respond to incoming calls, faxes and e-mail messages from internal and ...

Kendall Group

Customer Service Specialist

Kalamazoo, MI

$16 - $21.25/hr

You will not only own part of the company, but you will own your future. At Kendall, you'll have ... Process telephone orders, respond to incoming calls, faxes and e-mail messages from internal and ...

Kendall Group

Customer Service Specialist

Kalamazoo, MI · On-site

$16 - $21.25/hr

You will not only own part of the company, but you will own your future. At Kendall, you'll have ... Process telephone orders, respond to incoming calls, faxes and e-mail messages from internal and ...

Adecco

Customer Service Representative

Lansing, MI

$19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Handle inbound calls, real-time chat, emails, and make outgoing calls. * Communicate special ... San Francisco Fair Chance Ordinance Massachusetts Candidates Only: It is unlawful in Massachusetts ...

Adecco

Customer Service Representative

Lansing, MI

$19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Handle inbound calls, real-time chat, emails, and make outgoing calls. * Communicate special ... San Francisco Fair Chance Ordinance Massachusetts Candidates Only: It is unlawful in Massachusetts ...

Airgas

Customer Service Representative

Grandville, MI · On-site

$14.25 - $19.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Maintains a high level of customer service by assisting customers via telephone, email, fax, or in ... This is evident not only through our competitive compensation but also through a comprehensive ...

Airgas

Customer Service Representative

Grandville, MI · On-site

$14.25 - $19.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Maintains a high level of customer service by assisting customers via telephone, email, fax, or in ... This is evident not only through our competitive compensation but also through a comprehensive ...

Adecco

Customer Service Representative

Lansing, MI

$19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Handle inbound calls, real-time chat, emails, and make outgoing calls. * Communicate special ... San Francisco Fair Chance Ordinance Massachusetts Candidates Only: It is unlawful in Massachusetts ...

Adecco Colombia S.A.

Customer Service Representative

Lansing, MI · On-site

$19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Handle inbound calls, real-time chat, emails, and make outgoing calls. * Communicate special ... San Francisco Fair Chance Ordinance Massachusetts Candidates Only: It is unlawful in Massachusetts ...

New

Airliquidehr

Customer Service Representative

Grandville, MI

$14.25 - $19.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Maintains a high level of customer service by assisting customers via telephone, email, fax, or in ... This is evident not only through our competitive compensation but also through a comprehensive ...

Valvoline

Customer Service Advisor

Taylor, MI · On-site

$18.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

VVV.Report or email ECC@valvoline.com to make a request for reasonable accommodation during any ... The contact information is for accommodation requests only; do not use this contact information to ...

BLACKHAWK INDUSTRIAL OPERATING CO

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Excellent written and verbal communications skills utilizing phone, email and instant message ... Please be advised that BlackHawk Industrial only accepts resumes from agencies with which we have ...

Posted today

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Showing results 41-60

All JobsEmail Only Customer Service JobsEmail Only Customer Service Jobs in Michigan

Email Only Customer Service information

What are some common challenges faced in an email only customer service role, and how can they be managed effectively?

A common challenge in an Email Only Customer Service role is managing a high volume of messages while ensuring each response is personalized and accurate. Without verbal cues, it can be harder to gauge customer emotions or clarify misunderstandings quickly, so clear written communication and attention to detail are essential. Setting up templates for frequent inquiries, utilizing ticketing systems for efficient workflow, and collaborating with team members for complex cases can help manage these challenges effectively. Regular training in written communication and product knowledge also supports consistent, high-quality service.

What is the difference between Email Only Customer Service vs Chat Customer Service?

AspectEmail Only Customer ServiceChat Customer Service
Communication MethodPrimarily via email, asynchronousReal-time messaging via chat
Work EnvironmentTypically desk-based, independentOften live chat platforms, multitasking
Required SkillsWritten communication, patienceQuick typing, multitasking
Common UsageCustomer support, technical assistanceImmediate support, sales inquiries

Both roles involve assisting customers, but Email Only Customer Service focuses on written, asynchronous communication, while Chat Customer Service provides real-time support. The choice depends on whether quick, live interactions or detailed, documented responses are preferred.

What are the key skills and qualifications needed to thrive as an email only customer service representative?

To excel as an Email Only Customer Service Representative, you need strong written communication, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, help desk software, and email platforms like Outlook or Gmail is commonly required. Attention to detail, patience, and time management are valuable soft skills that help you deliver clear and efficient support. These skills ensure accurate, prompt, and professional assistance, leading to improved customer satisfaction and operational efficiency.

What is an email only customer service representative?

Email Only Customer Service representatives are professionals who handle customer inquiries, complaints, and support requests solely through email communication. Their responsibilities include responding to customer emails, resolving issues, providing product or service information, and ensuring customer satisfaction. This role requires strong written communication skills, attention to detail, and the ability to manage multiple conversations efficiently. Email-only support is often used by companies to provide clear, documented communication and to handle customer requests outside of live chat or phone support.
What are popular job titles related to Email Only Customer Service jobs in Michigan? For Email Only Customer Service jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Email Only Customer Service jobs in Michigan look for? The top searched job categories for Email Only Customer Service jobs in Michigan are:
What cities in Michigan are hiring for Email Only Customer Service jobs? Cities in Michigan with the most Email Only Customer Service job openings:
Email Only Customer Service jobs near you
Infographic showing various Email Only Customer Service job openings in Michigan as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Customer Service Representative

Lakes Gas Co.

Kingsford, MI • On-site

$14.75 - $20/hr

Other

PTO

Re-posted 3 days ago

Job description

Job Type
Full-time
Description
Lakes Gas has an exciting opportunity for candidates with excellent people skills. We are looking for an energetic person who can provide outstanding service to our customers and promote our business to the community. Lakes Gas provides a friendly, team-based work environment in small local offices. This position will include walk-in, phone, and email contact with customers and potential customers. You must be able to multi-task and be attentive to details. Excellent people skills and computer skills are required. In addition to hourly wages, Lakes Gas provides benefits, vacation time and opportunities for bonus and incentives.
Requirements

  • Outstanding customer service skills, ideal if you like working with people.
  • Working knowledge of Microsoft Word and Excel.
  • Strong data entry skills to maintain and update customer data records along with product inventories.
  • Enhanced communication skills both written and verbally.
  • Ability to learn, manage and navigate web-based applications designed for the propane industry.
  • Ability, after brief training, to read, interpret, and understand work orders, shipping papers, product labels and invoices.
  • Ensure compliance that the branch is operating per established company guidelines/policies and procedures.
  • Willing to explore, critique, and forward ideas, and work with the home office to implement improvements and directions to streamline processes
Major Position Accountabilities:
  • Providing excellent service to customers and potential customers, including walk-in, telephone or email.
  • Working closely with the Branch Manager to schedule service work.
  • Ability to close sales on inbound and outbound calls and emails.
  • Soliciting and collecting payments on past due invoices in a timely manner and actively working on customer account balances.
  • Responsible for the cash and credit card activities while performing account reconciliations.
  • Processing branch mail, including trips to and from the post office to retrieve and drop off mail (with a valid driver's license), other employees and/or customers.
  • Responsible for making daily bank deposits.
  • Responsible for weekly and monthly reporting and must understand the importance of due dates.
  • Monitoring and ordering office supplies and forms in accordance with company ordering procedures.
  • Promptly and accurately coding vendor invoices for payment.
  • Ability to lift 30 pounds to assist customers with cylinder fills.
  • Availability for limited travel within Regional Area, as required.
  • Driving customer retention and reinforcing strategies for growth.
Critical Success Factors:
  • Ability to work with and respectfully interact with other employees and/or customers.
  • Ability to build and contribute to a cohesive, collaborative, and goal-oriented team with a hands-on approach.
  • Conducting self in a professional business-like manner with customers, co-workers, and managers.
  • Communicating with co-workers to ensure tasks are completed timely and accurately.
  • Working with minimum supervision, following published and verbal standards, guidelines, policies and procedures developed by Lakes Gas Co., and state, federal and local laws.

About Lakes Gas:
Lakes Gas is the leading distributor of propane in the region, with 55 offices in Minnesota, Wisconsin, Illinois, Michigan, North Dakota and South Dakota. We are a family-owned company based in Wyoming, Minnesota and known for incredible service.
Lakes Gas is an equal opportunity employer.

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