Email Marketing Operations Manager Jobs in Delaware

At JPMorgan Chase, we don't just follow marketing trends, we set them. Our Marketing team is pioneering the use of artificial intelligence to drive smarter, faster, and more impactful solutions. We're seeking a Vice President to provide support on our Marketing AI Initiatives, orchestrating innovation across the firm and ensure we stay ahead of the curve and the competition. Performance Marketing, Operations & Transformation (PMOT) serves multiple stakeholders and diverse business goals across the Chase Marketing business and beyond.

As a Vice President, Marketing AI Program Manager on the Performance Marketing, Operations & Transformation team, you will support the disciplined execution and scaling of AI innovation across the Chief Marketing Officer (CMO) organization in close partnership with Lines of Business (LOBs). You will support a governed portfolio of marketing AI proofs of concept (POCs) and pilots to ensure efforts are coordinated, non-duplicative, controlled, and aligned to enterprise priorities and platform strategy.

This role supports the business management and operating model for the Marketing AI Sandbox which includes intake, pilot execution support, success measurement, and graduation pathways, partnering closely with Technology, Data/Analytics, Legal/Compliance, Privacy, Controls, and Risk to ensure safe, compliant delivery. Throughout, you will deliver crisp, executive-ready communications that drive alignment and decisions.

Job Responsibilities:

• Coordinate end-to-end execution of AI POCs across the CMO organization and LOBs, ensuring prioritization, control gates, and delivery rigor.

• Support a standardized intake and onboarding for new POCs (use-case definition, sponsor readiness, value hypothesis, resourcing, approvals).

• Partner with Technology, Data/Analytics, Legal/Compliance, Privacy, Controls, and Risk to deliver controlled innovation and documented approvals.

• Support and serve as a point of contact within Marketing for all Sandbox activities-intake, sponsorship alignment, execution tracking, and reporting.

• Produce executive-ready updates (dashboards, decision memos, risk/issue escalations, portfolio readouts) that enable fast decisions and unblock deliver

Required qualifications, capabilities, and skills 

• 8+ years in program management, transformation, marketing operations, technology enablement, and/or innovation execution with senior stakeholders.

• Strong portfolio orchestration skills across multiple concurrent initiatives with clear prioritization and delivery discipline.

• Exceptional stakeholder management and ability to influence across business, technology, data, and control partners.

• Superior written/verbal communication; ability to translate complex AI topics into executive-ready actions and decisions.

• Proven track record partnering with Technology, Data/Analytics, Legal/Compliance, Privacy, Controls, and Risk in a controlled innovation environment.

• Strong external orientation and curiosity for emerging AI and martech trends.

Preferred qualifications, capabilities, and skills 

• Advanced degree preferred.

• Experience leading AI or technology-driven innovation at scale, preferably in Financial Services and/or Marketing.

• Demonstrated ability to quantify and communicate business impact (growth, efficiency, cycle time, quality, risk reduction).

• Familiarity with martech ecosystems and delivery environments (email ops, paid media/digital channels, content workflows, marketing measurement)

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans