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Email Chat Support Jobs in Worcester, MA (NOW HIRING)

Boston Battery

Customer Service Administrator

Milford, MA · On-site

$25 - $28/hr

Monitor & keep current all channels of customer ordering, including phones, in-person, email, Chat ... Provide internal support to various departments * Other projects & tasks as assigned Qualifications ...

Socket.dev

Senior Director, Customer Care

Marlborough, MA · On-site

$180 - $280/hr

... email, chat, and emerging digital channels, driving operational excellence, customer satisfaction, and business performance. This leader translates business priorities into scalable customer support ...

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All JobsEmail Chat Support JobsEmail Chat Support Jobs in Worcester, MA

Email Chat Support information

See Worcester, MA salary details

$14

$25

$44

How much do email chat support jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for email chat support in Worcester, MA is $25.99, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $28.32 per hour, depending on experience, location, and employer.

What is an email chat support?

An Email Chat Support job involves assisting customers through email and chat communication. Responsibilities include answering inquiries, resolving issues, and providing product or service information promptly and professionally. This role requires strong written communication skills, attention to detail, and the ability to handle multiple conversations efficiently. It is commonly found in customer service, technical support, and e-commerce industries.

What does a typical workday look like for someone in an email chat support role?

A typical workday in Email Chat Support involves responding to customer inquiries, troubleshooting issues, and tracking support tickets through email and live chat platforms. You’ll often work as part of a team, collaborating with other support agents and sometimes liaising with technical or sales departments to resolve customer concerns. The role usually requires multitasking between multiple conversations, maintaining professionalism, and meeting service level targets. Most positions offer structured shifts, often in a fast-paced environment, but may allow for remote or hybrid work arrangements depending on the employer.

What are the key skills and qualifications needed to thrive in the email chat support position, and why are they important?

To thrive as an Email Chat Support representative, you need excellent written communication skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic computer applications is often required. Patience, emotional intelligence, and strong problem-solving abilities help you manage customer concerns effectively. These skills are essential to provide accurate, courteous, and timely support that enhances customer satisfaction and brand reputation.

What are the most commonly searched types of Email Chat Support jobs in Worcester, MA?

The most popular types of Email Chat Support jobs in Worcester, MA are:

What are popular job titles related to Email Chat Support jobs in Worcester, MA?

For Email Chat Support jobs in Worcester, MA, the most frequently searched job titles are:

What job categories do people searching Email Chat Support jobs in Worcester, MA look for?

The top searched job categories for Email Chat Support jobs in Worcester, MA are:

What cities near Worcester, MA are hiring for Email Chat Support jobs?

Cities near Worcester, MA with the most Email Chat Support job openings:

Email Chat Support jobs near you
Infographic showing various Email Chat Support job openings in Worcester, MA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 21% Part Time, and 6% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $54,061 per year, or $26 per hour.

Information Technology Technician

Veterans Inc.

Worcester, MA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 7 hours ago

Job description

Veterans Inc. is seeking a dynamic, hands-on IT Technician to provide day-to-day technical support and maintain our technology infrastructure across multiple New England locations, as well as in Montana and North Dakota. Under the general supervision of the IT Manager, you will resolve system issues, secure workstations, and ensure reliable hardware operations. Your work will directly optimize the systems that empower our frontline teams to deliver immediate, life-changing resources to our nation's heroes.

This individual would be based out of the 69 Grove Street, Worcester, MA location but will be required to travel throughout New England.

WHAT YOU'LL BE RESPONSIBLE FOR DAY TO DAY:

  • Provide Helpdesk Support: Troubleshoot desktops, laptops, landlines, mobile devices, software, and hardware via phone, email, chat, and in person.
  • Administer Core IT Systems: Assist with managing Office 365, Azure Active Directory, user accounts, permissions, and password resets.
  • Maintain Network & MDM Tools: Support Meraki MDM, UniFi wireless access points, and T-Mobile cellular services, including 5G modems and hotspots.
  • Manage Endpoint Security: Monitor email security via Checkpoint Harmony, deploy endpoint protection tools, and enforce cybersecurity best practices.
  • Deploy & Image Devices: Assist with Windows 11 upgrades, device imaging using SmartDeploy, and routine patch management.
  • Support Cloud Migrations: Assist the IT Manager with moving on-premises servers to cloud platforms like Azure or AWS.
  • Transition to Intune: Support the future migration from traditional Active Directory and Group Policy to Microsoft Intune.
  • Oversee Specialized Platforms: Coordinate third-party vendors for CCTV systems and assist with the Clarity Human Services HMIS platform.
  • Track Inventory & Logs: Maintain accurate documentation for software licenses, device assignments, hardware configurations, and system access logs.
  • Build Reports & Analytics: Assist with Power BI dashboards to integrate data from Clarity Human Services for program insights.
  • Train & Educate Staff: Deliver training and create documentation for staff on hardware, software, and cybersecurity hygiene.
  • Ensure Policy Compliance: Maintain strict data protection standards and follow all Veterans Inc. confidentiality policies

WHAT YOU MUST HAVE:

  • Two-year degree in Computer Science or Information Systems (equivalent professional experience accepted).
  • 2–5 years of IT support experience troubleshooting within a dedicated Windows environment.
  • Proven hands-on administration of Windows 11, Microsoft 365, and Active Directory users and groups.
  • Demonstrated success setting up, supporting, and troubleshooting workstations, mobile devices, and remote VPNs.
  • Strong foundation in wired/wireless network troubleshooting, patch management, and system vulnerability remediation.
  • Outstanding interpersonal, communication, and problem-solving skills focused on high-quality customer support.

WHAT WE CAN OFFER YOU:

Comprehensive Benefits Package for FT employees includes:

  • BCBS Medical, Dental, and Vision Insurance
  • Employer Paid Short and Long-Term Disability and Life Insurance.
  • $2,500 Medical Opt-Out program if you have medical coverage through another source.
  • Retirement Plan (403B) with a $3,000 Match
  • Flexible Spending Accounts
  • Tuition Reimbursement Program
  • Paid Parental Leave

For more information, or to apply now; visit our website. Please do not mail, email, or fax your cover letter/resume as we are limited to only accepting completed applications through our career page. Mailed, emailed, or faxed cover letter, resume, and applications will not be reviewed.

Veterans Inc. is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or protected Veteran status. If you need assistance completing an application please contact careers1@veteransinc.org.

We do not accept unsolicited resumes from agencies. Agencies are requested not to contact Veterans Inc. with recruiting inquiries.

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