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Email Chat Support Jobs in Rochester, NY (NOW HIRING)

Let's chat TODAY. Apply NOW or EMAIL store432@llflooring.com your resume, location, and contact ... The temporary Assistant Store Manager contributes and supports sales by: * Assisting customers with ...

Let's chat TODAY. Apply NOW or EMAIL store432@llflooring.com your resume, location, and contact ... The temporary Assistant Store Manager contributes and supports sales by: * Assisting customers with ...

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Email Chat Support information

See Rochester, NY salary details

$14

$25

$44

How much do email chat support jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for email chat support in Rochester, NY is $25.70, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $27.98 per hour, depending on experience, location, and employer.

What does a typical workday look like for someone in an email chat support role?

A typical workday in Email Chat Support involves responding to customer inquiries, troubleshooting issues, and tracking support tickets through email and live chat platforms. You’ll often work as part of a team, collaborating with other support agents and sometimes liaising with technical or sales departments to resolve customer concerns. The role usually requires multitasking between multiple conversations, maintaining professionalism, and meeting service level targets. Most positions offer structured shifts, often in a fast-paced environment, but may allow for remote or hybrid work arrangements depending on the employer.

What is an email chat support?

An Email Chat Support job involves assisting customers through email and chat communication. Responsibilities include answering inquiries, resolving issues, and providing product or service information promptly and professionally. This role requires strong written communication skills, attention to detail, and the ability to handle multiple conversations efficiently. It is commonly found in customer service, technical support, and e-commerce industries.

What are the key skills and qualifications needed to thrive in the email chat support position, and why are they important?

To thrive as an Email Chat Support representative, you need excellent written communication skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic computer applications is often required. Patience, emotional intelligence, and strong problem-solving abilities help you manage customer concerns effectively. These skills are essential to provide accurate, courteous, and timely support that enhances customer satisfaction and brand reputation.

What are the most commonly searched types of Email Chat Support jobs in Rochester, NY? The most popular types of Email Chat Support jobs in Rochester, NY are:
What are popular job titles related to Email Chat Support jobs in Rochester, NY? For Email Chat Support jobs in Rochester, NY, the most frequently searched job titles are:
What cities near Rochester, NY are hiring for Email Chat Support jobs? Cities near Rochester, NY with the most Email Chat Support job openings:
Infographic showing various Email Chat Support job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $53,457 per year, or $25.7 per hour.

Espresso Machine Sales Consultant

Salzman Group Inc

Rochester, NY • On-site

$20 - $22/hr

Full-time

Medical, Dental, Retirement, PTO

Re-posted 5 days ago


Job description

Description:

The Espresso Machine Sales Consultant at Whole Latte Love is a dynamic role that blends sales and customer service to ensure customer satisfaction in all aspects of purchasing, owning, and operating a home espresso machine. This position requires a passion for coffee and a commitment to providing exceptional customer experiences.

Key Responsibilities:

Customer Interaction:

  • Communicate with customers via phone, chat, email, and live one-on-one video demonstrations
  • Provide expert advice and support on purchasing, using, and maintaining home espresso machines and other coffee-related products

Sales:

  • Assist customers in selecting the right products based on their needs and preferences
  • Upsell and cross-sell products to enhance the customer’s coffee experience
  • Meet or exceed sales targets and contribute to the overall success of the sales team
  • Ensure customer satisfaction through follow-up communications and support
  • Conduct live video demonstrations to showcase product features and usage techniques
  • Create an engaging and informative experience for customers during video sessions

Product Knowledge:

  • Become a coffee expert with comprehensive knowledge of espresso machines, grinders, coffee makers, and other brewing devices and accessories
  • Participate in ongoing training to stay updated on the latest coffee products and industry trends
Requirements:

Qualifications:

  • Strong passion for coffee and a desire to become an expert in the field
  • Excellent communication skills, both written and verbal
  • Previous experience in sales and/or customer service
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously
  • Proficiency in using various communication platforms (phone, chat, email, video)
  • Strong problem-solving skills and attention to detail
  • Self-motivated with a positive attitude and a strong work ethic

Why You'll Love Working at Whole Latte Love:

Competitive Compensation:

  • Enjoy a competitive hourly wage complemented by monthly bonuses and additional performance incentives

Comprehensive Benefits Package:

  • Health and Dental Insurance: Access to competitive health and dental insurance plans to ensure your well-being
  • Retirement Savings: Benefit from a 401k plan with company contributions to secure your financial future
  • Paid Time Off: Generous vacation time, sick leave, and paid holidays to maintain a healthy work-life balance

Modern and Enjoyable Work Environment:

  • Fully-stocked kitchen for all employees to enjoy
  • Unlimited coffee, cappuccinos, and lattes
  • Company-sponsored monthly DoorDash pass for your convenience
  • Access to Premium Coffee Equipment; gain hands-on experience with a vast array of espresso machines, grinders, coffee makers, and other brewing devices and accessories