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Position Description & Qualifications Serco is looking for an SATCOM Lab Engineering Technician to work in the Submarine EHF SATCOM Integration Facility (SESIF) at the Naval Undersea Warfare Center (NUWC) in Newport/Middletown, RI. Serco supports the US Navy's Military Satellite Communications (MILSATCOM) with NUWC who performs research, design, and development oversight of Navy protected and wideband MILSATCOM systems and associated baseband equipment. NUWC provides technical oversight for the design, development, implementation, integration, and testing of these systems, and provides Integrated Logistics Engineering, including training, operational support, and sustainment of these systems within the Navy platforms to include the end-to-end (E2E) architecture. You will be part of a small team of technicians that work closely with the customer and other Serco team members to deliver quality support and products. The team has been recognized for their outstanding contributions to the Navy, the program and the contract. In this role, you will: * Provide distance (e.g., telephone, chat, or e-mail) technical assistance in response to Fleet requests received via SubHDR hotline, naval messages (e.g., Casualty Report (CASREP)), or e-mails to resolve hardware/software/logistics/documentation and training issues and shall submit or update NESD Helix system tickets to document issues, recommendations provided, and actions taken to resolve them.
* Operate, troubleshoot, and perform preventative and corrective maintenance on laboratory and facility support equipment and submit or update NIPR or SIPR NESD Helix problem reports to document equipment failures or equipment that is not operating per specifications.
* Perform Communications Security (COMSEC) and keymat operation by complying with local NUWCDIVNPT COMSEC policies in the performance of their duties as a COMSEC user and shall report completion of any COMSEC user tasking to the lab manager (or alternate) via E-mail.
* Generate NMT images per satellite access authorizations and EHF Service Plans in support of SESIF and Fleet testing and document image generation is the system logbook.
* Perform laboratory hardware and software configuration control management.
* Configure lab and applicable equipment to support test events. Update and maintain laboratory device records (list or database) and prepare and submit laboratory baseline records to the SESIF Work Center Manager.
* Prepare and submit satellite access requests per Government test requirements and submit post mission after action reports using Joint Integrated SATCOM Tool (JIST).
* Download and install monthly T-MPSS MPE global scenario updates and perform data item group imports and exports and document the updates.
* Attend weekly integrated product team meetings on-site, via Flank Speed Teams or SIPRnet Global Video System (GVS) and recommend corrective actions to resolve issues affecting system design, logistics, and system documentation and generate meeting minutes to summarize findings, action items, and decisions made.
* Perform digital recording element (DRE) data analysis to troubleshoot and isolate terminal, baseband, and satellite problems and prepare and submit technical reports that provide recommendations to resolve any identified problems. To be successful in this role, you will have: * An Active Secret clearance
* U.S Citizenship * High School Diploma/GED and minimum 10 years of experience in a related field
* Technical knowledge of SATCOM and SESIF SATCOM Equipment (e.g., NMT, ATIP)
* Knowledge of general test equipment, special purpose equipment, mast, and system types to perform troubleshooting, test equipment set up and operation, repair, and configuration management for overall program level support
* Effective interpersonal and communication (verbal and written) skills to promptly respond to requests for technical support
* Ability to assess and respond to situations where standard procedures have failed in isolating or fixing problem equipment
* Ability to travel up to 10% Company Overview Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters. To review Serco benefits please visit: https://careers.serco-na.com/us/en/what-we-offer . If you require an accommodation with the application process please email: or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email. Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice. Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email . Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Pay Transparency Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance-so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements. Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities. Benefits - Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role): * Medical, dental, and vision insurance * Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract * 401(k) plan that includes employer matching funds * Tuition reimbursement program * Life insurance and disability coverage * Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection * Birth, adoption, parental leave benefits * Employee Assistance Plan To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us . Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco's external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: .