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Email Chat Support Jobs in Rhode Island (NOW HIRING)

Composites One

Customer Service Representative

Bristol, RI · On-site

$16.75 - $22.75/hr

... support. You will maintain customer accounts and coordinate communication on active and back-orders ... Respond to inquiries received through phone, email, chat, B2B and/or written correspondence from ...

Composites One

Customer Service Representative

Bristol, RI · On-site

$23.50 - $24.50/hr

... support. You will maintain customer accounts and coordinate communication on active and back-orders ... Respond to inquiries received through phone, email, chat, B2B and/or written correspondence from ...

RI Temps, Inc.

Be Seen First

Customer Service Representative

Providence, RI · On-site

$21/hr

... support across phone, email, and chat platforms. The ideal candidate is patient, detail-oriented, technically comfortable, and committed to delivering an excellent customer experience. Key ...

BLACKBIRD TALENT

Call Center Agent

East Providence, RI · On-site

$15 - $20/hr

In addition, they will support the implementation of solutions that will ultimately improve Service ... received by telephone, Chat or email. * Research and train clients on all products offered.

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All JobsEmail Chat Support JobsEmail Chat Support Jobs in Rhode Island

Email Chat Support information

See Rhode Island salary details

$14

$25

$43

How much do email chat support jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for email chat support in Rhode Island is $25.51, according to ZipRecruiter salary data. Most workers in this role earn between $18.85 and $27.79 per hour, depending on experience, location, and employer.

What is an email chat support?

An Email Chat Support job involves assisting customers through email and chat communication. Responsibilities include answering inquiries, resolving issues, and providing product or service information promptly and professionally. This role requires strong written communication skills, attention to detail, and the ability to handle multiple conversations efficiently. It is commonly found in customer service, technical support, and e-commerce industries.

What does a typical workday look like for someone in an email chat support role?

A typical workday in Email Chat Support involves responding to customer inquiries, troubleshooting issues, and tracking support tickets through email and live chat platforms. You’ll often work as part of a team, collaborating with other support agents and sometimes liaising with technical or sales departments to resolve customer concerns. The role usually requires multitasking between multiple conversations, maintaining professionalism, and meeting service level targets. Most positions offer structured shifts, often in a fast-paced environment, but may allow for remote or hybrid work arrangements depending on the employer.

What are the key skills and qualifications needed to thrive in the email chat support position, and why are they important?

To thrive as an Email Chat Support representative, you need excellent written communication skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic computer applications is often required. Patience, emotional intelligence, and strong problem-solving abilities help you manage customer concerns effectively. These skills are essential to provide accurate, courteous, and timely support that enhances customer satisfaction and brand reputation.

What are the most commonly searched types of Email Chat Support jobs in Rhode Island?

The most popular types of Email Chat Support jobs in Rhode Island are:

What are popular job titles related to Email Chat Support jobs in Rhode Island?

For Email Chat Support jobs in Rhode Island, the most frequently searched job titles are:

What job categories do people searching Email Chat Support jobs in Rhode Island look for?

The top searched job categories for Email Chat Support jobs in Rhode Island are:

Email Chat Support jobs near you
Infographic showing various Email Chat Support job openings in Rhode Island as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $53,058 per year, or $25.5 per hour.

TECHNICAL SUPPORT SPECIALIST

Ariston Group

Providence, RI • On-site

Full-time

Posted 26 days ago

Job description

Ariston Group is a global leader in sustainable thermal comfort that offers a unique, extensive range of solutions for climate comfort, water heating and air handling, as well as components and burners. Listed on Euronext Milan since November 2021, in 2024 the group reported over 2.6-billion-euro revenues, with over 10,000 employees, direct presence in 40 countries in 5 continents, 28 production sites and 28 research and development centers. The group demonstrates its commitment to sustainability through the development of renewable and high efficiency solutions, such as heat pumps, water heating heat pumps, hybrids, domestic ventilation, air handling and solar thermal systems. The group also stands out for its continuous investment in technological innovation, digitalization, and advanced connectivity solutions. The group operates under global strategic brands Ariston, Elco and Wolf, and brands such as Calorex, NTI, HTP, Atag, Brink, Chromagen, Racold, as well as Thermowatt and Ecoflam in the components and burners business.
Our Technical Support Team is an integral part of our Water Heating Parts & Services organization, serving as the knowledge & contact center for customers, contractors and installers of our water heating products. The team operates in a virtual call center environment, using a variety of tools including 8x8, to provide talk, text and chat support for our clients.
This role within the Technical Support Team, will focus on these main activities:
  • Handling a high volume of customer requests for technical assistance.
  • Demonstrating knowledge of technical product specifications and water heater fundamentals, and show the ability to communicate this information to customers via phone, video, email, chat or text.
  • Exhibiting a calm demeanor in stressful situations while being adaptable to change and maintaining a high level of customer care, both interally and externally.
  • Explain and interpret warranties to customers as they apply to products, and follow up with solutions for customers individual needs.
  • Provide training to other team members on Ariston products when required.
  • Maintaining accurate records and data in our CRM tool.

The ideal candidate has a background in HVAC or Plumbing, and at minimum completion of high school/GED. They will also have:
  • A preferred Technical or Vocational Degree
  • Strong technical knowledge of HVAC and combustion test equipment
  • Solid mechanical troubleshooting skills
  • Demonstrated ability to work with people online, on video, on phone and in chat tools
  • Ability to work flexible hours when required.
  • Usage of Salesforce.com, as a plus

We are committed to the principle of equal employment opportunity for all people, by offering a work environment accessible, welcoming and inclusive in compliance with legal obligations.
Ariston Group is a global leader in sustainable thermal comfort that offers a unique, extensive range of solutions for climate comfort, water heating and air handling, as well as components and burners. Listed on Euronext Milan since November 2021, in 2024 the group reported over 2.6-billion-euro revenues, with over 10,000 employees, direct presence in 40 countries in 5 continents, 28 production sites and 28 research and development centers. The group demonstrates its commitment to sustainability through the development of renewable and high efficiency solutions, such as heat pumps, water heating heat pumps, hybrids, domestic ventilation, air handling and solar thermal systems. The group also stands out for its continuous investment in technological innovation, digitalization, and advanced connectivity solutions. The group operates under global strategic brands Ariston, Elco and Wolf, and brands such as Calorex, NTI, HTP, Atag, Brink, Chromagen, Racold, as well as Thermowatt and Ecoflam in the components and burners business.
Our Technical Support Team is an integral part of our Water Heating Parts & Services organization, serving as the knowledge & contact center for customers, contractors and installers of our water heating products. The team operates in a virtual call center environment, using a variety of tools including 8x8, to provide talk, text and chat support for our clients.
This role within the Technical Support Team, will focus on these main activities:
  • Handling a high volume of customer requests for technical assistance.
  • Demonstrating knowledge of technical product specifications and water heater fundamentals, and show the ability to communicate this information to customers via phone, video, email, chat or text.
  • Exhibiting a calm demeanor in stressful situations while being adaptable to change and maintaining a high level of customer care, both interally and externally.
  • Explain and interpret warranties to customers as they apply to products, and follow up with solutions for customers individual needs.
  • Provide training to other team members on Ariston products when required.
  • Maintaining accurate records and data in our CRM tool.

The ideal candidate has a background in HVAC or Plumbing, and at minimum completion of high school/GED. They will also have:
  • A preferred Technical or Vocational Degree
  • Strong technical knowledge of HVAC and combustion test equipment
  • Solid mechanical troubleshooting skills
  • Demonstrated ability to work with people online, on video, on phone and in chat tools
  • Ability to work flexible hours when required.
  • Usage of Salesforce.com, as a plus

We are committed to the principle of equal employment opportunity for all people, by offering a work environment accessible, welcoming and inclusive in compliance with legal obligations.
Location:

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