ZipRecruiter

Log In

1

Email Chat Support Jobs in Rhode Island (NOW HIRING)

BLACKBIRD TALENT

Call Center Agent

East Providence, RI · On-site

$15 - $20/hr

In addition, they will support the implementation of solutions that will ultimately improve Service ... received by telephone, Chat or email. * Research and train clients on all products offered.

Hire Talent

Client Services Specialist

Johnston, RI · On-site

$17 - $22.50/hr

Provide outstanding support to Commercial Card, ACH, and Cash Management customers via phone, email, and chat. * Research, troubleshoot, and educate clients on products, services, and system ...

Morley

Vehicle Return Clerk (Remote - Michigan)

Carolina, RI · Remote

$17 - $22.75/hr

... calls, chats, emails and other communications as needed) while keeping a positive and upbeat ... Live chat with a Morley Talent Acquisition (TA) Specialist (careers.morleycompanies.com | chat ...

previous pagenext page

Showing results 21-40

All JobsEmail Chat Support JobsEmail Chat Support Jobs in Rhode Island

Email Chat Support information

See Rhode Island salary details

$14

$25

$43

How much do email chat support jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for email chat support in Rhode Island is $25.51, according to ZipRecruiter salary data. Most workers in this role earn between $18.85 and $27.79 per hour, depending on experience, location, and employer.

What does a typical workday look like for someone in an email chat support role?

A typical workday in Email Chat Support involves responding to customer inquiries, troubleshooting issues, and tracking support tickets through email and live chat platforms. You’ll often work as part of a team, collaborating with other support agents and sometimes liaising with technical or sales departments to resolve customer concerns. The role usually requires multitasking between multiple conversations, maintaining professionalism, and meeting service level targets. Most positions offer structured shifts, often in a fast-paced environment, but may allow for remote or hybrid work arrangements depending on the employer.

What is an email chat support?

An Email Chat Support job involves assisting customers through email and chat communication. Responsibilities include answering inquiries, resolving issues, and providing product or service information promptly and professionally. This role requires strong written communication skills, attention to detail, and the ability to handle multiple conversations efficiently. It is commonly found in customer service, technical support, and e-commerce industries.

What are the key skills and qualifications needed to thrive in the email chat support position, and why are they important?

To thrive as an Email Chat Support representative, you need excellent written communication skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic computer applications is often required. Patience, emotional intelligence, and strong problem-solving abilities help you manage customer concerns effectively. These skills are essential to provide accurate, courteous, and timely support that enhances customer satisfaction and brand reputation.

What are the most commonly searched types of Email Chat Support jobs in Rhode Island? The most popular types of Email Chat Support jobs in Rhode Island are:
What are popular job titles related to Email Chat Support jobs in Rhode Island? For Email Chat Support jobs in Rhode Island, the most frequently searched job titles are:
What job categories do people searching Email Chat Support jobs in Rhode Island look for? The top searched job categories for Email Chat Support jobs in Rhode Island are:
Email Chat Support jobs near you
Infographic showing various Email Chat Support job openings in Rhode Island as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $53,058 per year, or $25.5 per hour.

Call Center Agent

BLACKBIRD TALENT

East Providence, RI • On-site

$15 - $20/hr

Full-time

Re-posted 13 days ago

Job description

8:30am -5:00pm (including Holidays)

Sunday & Monday off

As a successful member of Commercial Operations, you will be asked to meet and exceed department service and quality standards, while maintaining consistent levels of communication with external customers and colleagues. Specialist will perform root cause analysis to identify potential solutions and process improvement opportunities for recurring service issues. In addition, they will support the implementation of solutions that will ultimately improve Service Level, decrease operational effort, and increase the overall client experience.

 You will also be responsible for (but not limited to) the following:

  • Serve Cash management, ACH and Commercial Card customers via request received by telephone, Chat or email.
  • Research and train clients on all products offered. 
  • Independently service both internal and external customers on a wide variety of Commercial Card, ACH & cash management products, services and technical issues through all incoming channels. 
  • Diagnose, prioritize, resolve and/or escalate all technical, system, or procedural issues.                                                                 
  • Partner with various operational support staff in the reconciliation of client problems while attempting to limit future occurrences. 
  • Proactively advise management of impending problems or obstacles to meeting service standards. 

Qualifications

Candidates must possess excellent verbal/written, time management, ability to multitask, interpersonal skills. The candidate must be goal driven with a desire to productivity goals; including meeting day to day business needs, with advanced problem-solving skills/ability to negotiate through difficult situations.

  • 5 Years of customer service and Call Center experience; banking experienced preferred
  • Excellent phone communication and listening skills
  • Ability to prioritize and manage daily workload
  • Ability to multi-task and work independently in a fast-paced work environment
  • Computer proficiency and acumen
  • Self-motivated attitude with a desire to succeed
  • Analytical skills and the ability to recognize trends (Ability to exercise considerable independent judgment and attention to detail)