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Email Chat Support Jobs in Rhode Island (NOW HIRING)

IRA GREEN INC

Customer Service Representative

Providence, RI · On-site

$16.25 - $22/hr

Associates communicate with customers primarily through phone, e-mail, and chat, along with ... support customer requirements.Communicate customer priorities and special requirements to the ...

Morley

Vehicle Return Clerk (Remote - Michigan)

Carolina, RI · Remote

$17 - $22.75/hr

... calls, chats, emails and other communications as needed) while keeping a positive and upbeat ... Live chat with a Morley Talent Acquisition (TA) Specialist (careers.morleycompanies.com | chat ...

Copart, Inc.

Customer Service Representative

Exeter, RI · On-site

$20.03 - $22.58/hr

Position may expand to include Chat and Email Customer Support. Answer and place calls in a professional manner. Measured on call quality -- (Knowledge, level of professionalism, time to place ...

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All JobsEmail Chat Support JobsEmail Chat Support Jobs in Rhode Island

Email Chat Support information

See Rhode Island salary details

$14

$25

$43

How much do email chat support jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for email chat support in Rhode Island is $25.51, according to ZipRecruiter salary data. Most workers in this role earn between $18.85 and $27.79 per hour, depending on experience, location, and employer.

What is an email chat support?

An Email Chat Support job involves assisting customers through email and chat communication. Responsibilities include answering inquiries, resolving issues, and providing product or service information promptly and professionally. This role requires strong written communication skills, attention to detail, and the ability to handle multiple conversations efficiently. It is commonly found in customer service, technical support, and e-commerce industries.

What does a typical workday look like for someone in an email chat support role?

A typical workday in Email Chat Support involves responding to customer inquiries, troubleshooting issues, and tracking support tickets through email and live chat platforms. You’ll often work as part of a team, collaborating with other support agents and sometimes liaising with technical or sales departments to resolve customer concerns. The role usually requires multitasking between multiple conversations, maintaining professionalism, and meeting service level targets. Most positions offer structured shifts, often in a fast-paced environment, but may allow for remote or hybrid work arrangements depending on the employer.

What are the key skills and qualifications needed to thrive in the email chat support position, and why are they important?

To thrive as an Email Chat Support representative, you need excellent written communication skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic computer applications is often required. Patience, emotional intelligence, and strong problem-solving abilities help you manage customer concerns effectively. These skills are essential to provide accurate, courteous, and timely support that enhances customer satisfaction and brand reputation.

What are the most commonly searched types of Email Chat Support jobs in Rhode Island?

The most popular types of Email Chat Support jobs in Rhode Island are:

What are popular job titles related to Email Chat Support jobs in Rhode Island?

For Email Chat Support jobs in Rhode Island, the most frequently searched job titles are:

What job categories do people searching Email Chat Support jobs in Rhode Island look for?

The top searched job categories for Email Chat Support jobs in Rhode Island are:

Email Chat Support jobs near you
Infographic showing various Email Chat Support job openings in Rhode Island as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $53,058 per year, or $25.5 per hour.

Customer Service Representative

IRA GREEN INC

Providence, RI • On-site

$16.25 - $22/hr

Full-time

Posted 12 days ago

Key responsibilities

  • Respond to customer inquiries via phone, email, and chat, providing information on products, orders, and account details.

  • Enter, review, and process customer orders accurately in the ERP system, monitoring order status and coordinating changes or cancellations.

  • Collaborate with internal departments such as Sales, Planning, Purchasing, Production, and Logistics to support customer requirements and resolve order-related issues.

Job description

Customer Service Representative The Customer Service Representative is a critical part of our mission to deliver timely, accurate, and professional customer service. This vital position is a part of our scan-based trading department and requires an action-oriented, flexible problem-solver who will assist both our internal and external customers. Associates communicate with customers primarily through phone, e-mail, and chat, along with utilizing a variety of systems to navigate customer accounts, research policies, and communicate effective solutions in a fast-paced environment.

The ideal candidate is organized, detail-oriented, professional, and able to effectively manage multiple priorities while maintaining positive relationships with customers and internal teams. Essential Duties and Responsibilities Customer Service Serve as a primary point of contact for assigned customers and respond to customer inquiries by phone, email, and other communication methods.Provide timely and professional responses regarding products, pricing, availability, lead times, orders, shipments, and general account information.Build and maintain positive working relationships with customers and internal departments.Identify customer needs and work to provide appropriate solutions.Handle customer complaints and concerns professionally, escalating issues when necessary.Perform other duties as assigned by management. Order Management Enter and process customer orders accurately in the companys ERP system.Review orders for accuracy, including quantities, pricing, product specifications, requested delivery dates, and shipping requirements.Monitor open orders and follow up on potential delays or issues.Provide customers with order acknowledgments, status updates, and estimated completion or shipment dates.Coordinate order changes, cancellations, and special requests with appropriate internal departments.Follow orders through completion and shipment to ensure customer expectations are met

Internal Coordination Work closely with Sales, Planning, Purchasing, Production, and Logistics to support customer requirements.Communicate customer priorities and special requirements to the appropriate departments.Research product availability, production status, inventory levels, and expected completion dates.Assist in resolving order discrepancies, shortages, backorders, shipping issues, and other customer-related problems.Communicate changes in customer requirements to affected departments in a timely manner. Qualifications Required High school diploma or equivalent.2+ years of customer service, order entry, sales support, or related experience.Strong verbal and written communication skills.Strong attention to detail and organizational skills.Ability to manage multiple priorities and meet deadlines.Proficiency with Microsoft Office, including Outlook and Excel.Ability to learn and effectively use ERP and other business systems.Strong problem-solving and follow-up skills.Ability to work effectively with customers and employees at all levels of the organization. Preferred Experience in a manufacturing or distribution environment.Experience working with an ERP system such as Syspro.Experience with military insignia, metal products, jewelry, promotional products, or a related manufacturing industry.Experience managing customer orders from receipt through production and shipment.customers

Ira Green, Inc. is an Affirmative Action/Equal Opportunity Employer Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity

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