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Electrical Technical Support Specialist Jobs (NOW HIRING)

Graco

Technical Support Specialist

Rogers, MN

The Technical Support Specialist will provide expert technical support, repair guidance, and troubleshooting assistance for Graco products to enhance customer satisfaction. The Intermediate Technical ...

Graco, Inc.

Technical Support Specialist

Rogers, MN · On-site

The Technical Support Specialist will provide expert technical support, repair guidance, and troubleshooting assistance for Graco products to enhance customer satisfaction. The Intermediate Technical ...

Glytec

Technical Support Specialist

Atlanta, GA · On-site +1

Technical Support Specialist Full-Time On-Call Rotation For 20 years, Glytec has built an insulin and metabolic intelligence SaaS platform that hospitals and health plans rely on to help prevent ...

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All JobsElectrical Technical Support Specialist Jobs

Electrical Technical Support Specialist information

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$13

$26

$43

How much do electrical technical support specialist jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for electrical technical support specialist in the United States is $26.57, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $30.53 per hour, depending on experience, location, and employer.

What is the difference between Electrical Technical Support Specialist vs Electrical Engineer?

AspectElectrical Technical Support SpecialistElectrical Engineer
CredentialsAssociate's or Bachelor's in Electrical Technology or related fieldBachelor's or higher in Electrical Engineering
Work EnvironmentCustomer support centers, field service, technical troubleshootingDesign, development, testing, and project management
Employer & Industry UsageManufacturers, service providers, utility companiesEngineering firms, manufacturing, construction, utilities

The main difference is that Electrical Technical Support Specialists focus on troubleshooting, customer support, and technical assistance, often working directly with clients and field technicians. Electrical Engineers are involved in designing, developing, and testing electrical systems and components. Both roles require technical knowledge, but their responsibilities and work environments differ significantly.

What challenges do electrical technical support specialists face when assisting customers, and how are these addressed?

Electrical Technical Support Specialists often encounter challenges such as diagnosing complex electrical issues remotely and translating technical terminology for non-expert customers. To address these, specialists rely on structured troubleshooting protocols, clear communication, and collaboration with engineering or field teams when needed. Building strong product knowledge and maintaining patience are key to efficiently resolving customer concerns and ensuring high satisfaction.

What skills and qualifications are needed to be an electrical technical support specialist?

To thrive as an Electrical Technical Support Specialist, you need a solid understanding of electrical engineering principles, troubleshooting skills, and typically a relevant degree or technical certification. Familiarity with diagnostic tools, circuit simulation software, and customer support ticketing systems is essential. Strong communication, problem-solving abilities, and patience make someone stand out in this role. These skills ensure accurate resolution of technical issues, effective customer support, and reliable operation of electrical systems.

What is an electrical technical support specialist?

Electrical Technical Support Specialists are professionals who provide technical assistance and troubleshooting for electrical systems, equipment, or products. They support customers, engineers, or internal teams by diagnosing issues, recommending solutions, and ensuring that electrical devices function properly. Their role often involves remote or on-site support, documentation, and collaborating with engineering teams to resolve complex problems. These specialists also help with product installations, upgrades, and maintenance, ensuring customer satisfaction and safety.
More about Electrical Technical Support Specialist jobs
What job categories do people searching Electrical Technical Support Specialist jobs look for? The top searched job categories for Electrical Technical Support Specialist jobs are:
Electrical Technical Support Specialist jobs near you
Infographic showing various Electrical Technical Support Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $55,275 per year, or $26.6 per hour.

Technical Support Specialist

Next Step Systems

Chicago, IL • On-site

Full-time

Medical, Retirement, PTO

Re-posted 3 days ago

Job description

Technical Support Specialist, Chicago, IL
The Technical Support Specialist will serve as the in-house IT assistant to the Lead Engineer for growing 50+-employee firm, including resolving user-specific and basic networking issues, managing relationship with external IT vendor, and suggesting and implementing technology-related business-improvement projects. Ability to troubleshoot and solve straight-forward problems that do not have SOPs required. Company requires a full COVID-19 vaccine (as defined by the Center for Disease Control and Prevention (CDC)) or an approved exemption as an accommodation. Position requires 3 days Onsite and 2 days Remote, with occasional after-hours and weekend work.
Technical Support Specialist Responsibilities:
- Identify and resolve basic issues in office networking environment, including internet connectivity, file server and VPN availability, access to networked peripherals such as printers/fax/copiers.
- Work with external IT provider to ensure infrastructure networking and computing systems remain available.
- Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions (including but not limited to automating data collection or entry; website design; basic coding/scripting).
- Setup and prepare offices with IT equipment.
- Assist with routine local technical projects and deployment of software updates/support.
- Work with the IT Lead to maintain or create policies, procedures, and processes (e.g., relating to data and network security, hardware/software usage; selection and replacement of computing equipment etc.).
- Assist IT Lead with managing external IT vendor relationships, tickets, and projects.
- Website maintenance and updates.
- Warranty equipment management.
- Software support and product research.
- IT inventory management; disposal; destruction.
- Assist with internal control matrix for SOC and scheduled SOC tasks.
- Maintain Emergency Contact Portal and IT Policy Handbook.
- Assist with conflict checks and related software.
- Assist OPS team with office coverage and supplies.
- Other Administrative functions as needed.
Technical Support Specialist Qualifications:
- 1+ years of IT experience with client, server, and network service delivery.
- 2+ years or experience with networking concepts such VPN environments, Multi-Factor Authentication (MFA).
- 2+ years of experience of troubleshooting in a multi-user environment.
- 2+ years of experience in a professional environment.
- 2+ years of experience in PC and MAC troubleshooting.
Preferred Qualifications:
- Bachelor's degree in computer science or IT related field is a plus.
- Industry relevant certifications such as: CompTIA, Network+, Cisco/CCNA, Linux.
- Ability to explain complex IT concepts in simple terms.
- Ability to manage high priority projects.
- Excellent written and verbal communication skills.
- Proven ability to work successfully with limited supervision.
- Graphic Design skills are a plus.
Benefits include medical insurance, retirement plan, PTO, etc. Salary: 80K+ DOE. Keywords: Chicago IL Jobs, Technical Support Specialist, VPN, MFA, Multi-factor Authentication, CompTIA Certification, Network+ Certification, Cisco Certification, CCNA Certification, Linux Certification, PC, MAC, Chicago Recruiters, IT Jobs, Chicago Recruiting
Looking to hire for similar positions in Chicago, IL or in other cities? Our IT recruiting agencies and staffing companies can help.
We help companies that are looking to hire Technical Support Specialists for jobs Chicago, Illinois and in other cities too. Please contact our IT recruiting agencies and IT staffing companies today! Phone 630-428-0600 ext. 11 or email us at jobs@nextstepsystems.com. Click here to submit your resume for this job and others.
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