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Job Title: Senior AI & Generative Document Intelligence (GDI) Technical Lead
Employment Type: Full-Time with Benefits
Work Authorization: Candidates must be legally authorized to work in the United States. Sponsorship is not available for this position.
Security Requirement: Selected candidate may be required to successfully complete a background check in accordance with client requirements.
Work Mode: Onsite
Place of Performance: Brockton, Massachusetts

Job Summary:
We are seeking an experienced AI & Generative Document Intelligence (GDI) Technical Lead to lead the design, implementation, and optimization of AI-powered document processing and automation solutions supporting enterprise financial and administrative workflows.

This role will be responsible for architecting and managing document extraction pipelines, intelligent automation workflows, optical character recognition (OCR) solutions, and AI-driven data processing platforms. The successful candidate will collaborate with business stakeholders, technical teams, and project leadership to deliver scalable, secure, and high-performing automation solutions across financial, insurance, audit, and administrative business processes.

The ideal candidate will have significant experience implementing enterprise AI document processing solutions and a proven track record of achieving high levels of extraction accuracy from structured and unstructured documents.

Essential Duties and Responsibilities

• Assess existing document-centric business processes and identify opportunities for AI-driven automation and document intelligence solutions.
• Design, develop, and maintain end-to-end AI and document intelligence architectures supporting financial, insurance, audit, and administrative workflows.
• Configure and optimize AI-powered document extraction solutions for invoices, purchase orders, insurance forms, explanation of benefits (EOBs), audit schedules, PDFs, emails, spreadsheets, and scanned documents.
• Develop and maintain intelligent document processing pipelines utilizing OCR, natural language processing (NLP), machine learning, and computer vision technologies.
• Establish extraction accuracy targets, validation processes, and quality assurance procedures for automated document processing workflows.
• Design and implement automation solutions for external portals and applications that do not provide API access.
• Collaborate with integration, security, compliance, and business teams to ensure secure and reliable processing of business-critical data.
• Support the development and implementation of HIPAA-compliant document processing solutions involving Protected Health Information (PHI).
• Lead pilot deployments, performance testing, benchmarking activities, and production rollouts of AI automation solutions.
• Configure and optimize AI models to improve extraction accuracy, workflow efficiency, and automation effectiveness over time.
• Monitor solution performance and implement continuous improvement initiatives for AI-driven workflows.
• Develop and maintain technical documentation, architecture diagrams, configuration guides, operating procedures, and knowledge transfer materials.
• Provide technical leadership, mentorship, and guidance to project teams throughout implementation and support activities.
• Support project management activities by providing technical updates, risk assessments, and solution recommendations.

Required Qualifications

• Bachelor's degree in Computer Science, Artificial Intelligence, Data Science, Information Systems, Software Engineering, or a related field; equivalent combination of education and relevant experience may be considered.
• Minimum five (5) years of professional experience implementing, deploying, or supporting AI-powered automation, intelligent document processing, or Generative Document Intelligence solutions.
• Demonstrated experience designing and implementing document extraction solutions for structured and unstructured business documents.
• Experience utilizing AI/ML document processing platforms such as Microsoft Azure AI Document Intelligence, AWS Textract, Google Document AI, ABBYY FlexiCapture, UiPath Document Understanding, Automation Anywhere, or similar technologies.
• Experience developing OCR, NLP, machine learning, and computer vision solutions for document processing workflows.
• Experience configuring and supporting document extraction pipelines for financial, insurance, audit, or enterprise business processes.
• Experience implementing robotic process automation (RPA) solutions using tools such as UiPath, Blue Prism, Microsoft Power Automate, Automation Anywhere, or similar platforms.
• Experience defining, measuring, and improving document extraction accuracy and validation processes.
• Strong analytical, troubleshooting, communication, and problem-solving skills.

Preferred Qualifications

• Experience supporting municipal, county, state, or federal government organizations.
• Experience automating financial operations, insurance reconciliation, invoice processing, or audit preparation workflows.
• Experience implementing agentic AI architectures, intelligent agents, or continuous-learning automation solutions.
• Familiarity with HIPAA privacy and security requirements related to healthcare or insurance data processing.
• Experience integrating AI extraction solutions with ERP, financial management, or enterprise business systems.
• Experience with Tyler Technologies Munis or similar public-sector ERP platforms.
• Familiarity with government data governance, records management, and compliance requirements.
• Experience with Microsoft Azure AI, AWS AI/ML services, Google Cloud AI, or enterprise AI platforms.

Preferred Certifications

• Microsoft Certified: Azure AI Engineer Associate
• AWS Certified Machine Learning – Specialty
• Google Professional Machine Learning Engineer
• UiPath Certified Professional
• Automation Anywhere Certified Advanced RPA Professional
• Certified Artificial Intelligence Practitioner (CAIP)
• Relevant AI, Machine Learning, Intelligent Automation, or RPA Certifications.