Professionals in an EDP Dental Plan position typically process dental insurance claims, respond to customer or provider inquiries about benefits, and maintain accurate records of member plans and transactions. You may be responsible for explaining coverage details, assisting with claim resolution, and working closely with dentists, office administrators, and insurance providers. Regular collaboration with team members helps streamline workflow and ensure that members receive timely and accurate information. The role requires a balance of administrative tasks, problem-solving, and customer interaction throughout the day.