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Team Overview
The TruOps Digital Experience team within Global Operations is responsible for delivering scalable, integrated solutions across the Salesforce ecosystem that enable efficient, consistent execution of the end-to-end lead-to-service lifecycle. The team partners closely with business, operations, finance, sales support, and technology stakeholders to drive global standardization, governance, automation, and continuous improvement across TransUnion's operating model.
You will serve as a strategic advisor responsible for overseeing and optimizing the portfolio of applications that support Sales, Marketing, Customer Service, and broader business operations.This role reports to the Sr Director of Business Operations. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.
Role Overview and Core Responsibilities

• Govern the portfolio of applications, managed packages, integrations, and third-party solutions that support and extend the Salesforce ecosystem, ensuring alignment with business priorities and operational objectives.
• Serve as the system of record for application inventory, ownership, business capabilities, vendor relationships, contracts, licensing structures, utilization, costs, lifecycle status, and ecosystem dependencies.
• Establish and maintain governance processes for onboarding, evaluating, enhancing, renewing, replacing, and retiring applications across the Salesforce ecosystem.
• Partner with business, operations, finance, sales support, procurement, and technology stakeholders to support portfolio planning, roadmap development, investment decisions, and application lifecycle management.
• Monitor application utilization, adoption, and consumption trends to identify opportunities for optimization, rationalization, and increased business value realization.
• Maintain visibility into the total cost of ownership of the application portfolio, including licensing, consumption-based pricing models, vendor commitments, and ongoing operational costs, enabling informed investment, renewal, and portfolio decisions.
• Develop business cases and investment recommendations that quantify costs, expected business value, resource requirements, and operational impacts to support funding decisions, portfolio governance, and ecosystem growth initiatives.
• Develop and maintain capability mappings that connect business processes and outcomes to supporting applications and technologies.
• Collaborate with enterprise architecture and Salesforce platform teams to maintain awareness of application dependencies, integrations, managed packages, and ecosystem relationships.
• Coordinate governance activities involving information security, risk management, privacy, legal, and architecture teams to support application and AI-enabled technology reviews, approvals, and compliance requirements.
• Develop dashboards, reporting, and portfolio insights that provide leadership visibility into application health, utilization, costs, renewals, business ownership, capability coverage, and portfolio optimization opportunities.

Required Knowledge and Experiences

• 7+ years of experience in application portfolio management, technology governance, Salesforce ecosystem management, business operations, vendor management, procurement, or related disciplines, with demonstrated success managing cross-functional stakeholder relationships and technology investments.
• Experience working with enterprise SaaS applications and software licensing models, with the ability to evaluate utilization, costs, vendor commitments, and business value to support portfolio decisions.
• Experience managing or supporting application lifecycle processes, including application onboarding, governance, enhancement planning, renewals, rationalization, and retirement.
• Strong understanding of business capability mapping, portfolio governance frameworks, and operational processes that connect technology investments to measurable business outcomes.
• Bachelor's degree in Business, Information Systems, Information Technology, Computer Science, or a related field, or equivalent combination of education and relevant experience.
• Strong analytical, financial, organizational, and communication skills with the ability to synthesize information and present recommendations to both business and technical stakeholders.

Required Technical Skills

• Salesforce platform knowledge, including familiarity with Salesforce applications, managed packages, integrations, and ecosystem governance.
• Experience utilizing portfolio management, inventory management, reporting, or governance tools to maintain application and technology records.
• Strong data analysis and reporting capabilities, including development of dashboards, metrics, and executive-level portfolio reporting.
• Proficiency with Microsoft Excel, Power BI, Tableau, or similar reporting and visualization tools used to analyze application utilization, costs, and portfolio performance.
• Ability to document application inventories, business capabilities, technology relationships, integration dependencies, and lifecycle status within governance repositories.

We're also looking for the preferred skills below. Whether you are proficient or could use some brushing up, we're happy to support your career development and growth in:

• Application Portfolio Management practices and methodologies.
• Salesforce ecosystem administration, operations, or platform governance experience.
• Vendor management, contract negotiations, and technology investment planning.
• Experience supporting AI-enabled technologies, governance reviews, or emerging technology evaluation processes.
• Familiarity with enterprise architecture practices, capability modeling, application rationalization, and technology portfolio optimization initiatives.

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Benefits that support every part of your life:
At TransUnion, we design benefits to help you feel well, do well, and plan well-from day one.
For Your Health: Enjoy day-one eligibility for medical, dental, and vision coverage, plus supplemental plan options. Spousal, domestic partner, and other eligible dependent coverage is available on select plans. Choose tax-advantaged HSA and FSA accounts to make everyday care more affordable.
For Your Protection: We've got your back with company-paid basic life and AD&D, optional voluntary life and AD&D for you and your family, and short- and long-term disability. You can also opt into a legal plan, pet insurance, and travel accident coverage.
For Your Family: From adoption assistance and fertility planning coverage to caregiver support, we're here for every chapter. Access Dependent Care FSA for possibility of an employer match, a complimentary Care@Work membership, and up to 12 weeks of paid parental leave with eligibility for a thoughtful, gradual return.
For Your Future: Build toward what's next with our 401(k) with employer match and Employee Stock Purchase Plan (ESPP). Tap financial wellness resources, career coaching, and optional long-term care insurance to plan confidently.
For You: Grow and recharge with tuition reimbursement, flexible time off for exempt employees or paid time off for nonexempt employees, up to 12 paid holidays per year, commuter benefits, employee discounts, charitable gift matching, and paid volunteer time off, plus corporate volunteer events that make it easy to give back.
For Your Wellness: Access 24/7 support including professional therapy, coaching, and emotional well-being programs alongside guided meditation and resources that support physical, mental, social, and financial wellness.
We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law. Additionally, in accordance with Section 503 of the Rehabilitation Act of 1973 and the Vietnam Era Veterans' Readjustment Assistance Act of 1974, TransUnion takes affirmative action to employ and advance in employment qualified individuals with a disability and protected veterans in all levels of employment and develops annual affirmative action plans. Components of TransUnion's Affirmative Action Program for individuals with disabilities and protected veterans are available for review to any associate or applicant for employment upon request by contacting .
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, Fair Chance Initiative for Hiring Ordinance, and the California Fair Chance Act.
TransUnion complies with all applicable immigration laws and regulations. The Company does not presently provide employer support or sponsorship for an immigration-related employment benefit for this position. Applicants must be authorized to work in the United States on a full-time basis without the need for employer support or sponsorship now or in the future.
Adherence to Company policies, sound judgment and trustworthiness, working safely, communicating respectfully, and safeguarding business operations, confidential and proprietary information, and the Company's reputation are also essential expectations of this position.
Pay Scale Information:
The U.S. base salary range for this position is $100,100.00 - $150,000.00 annually. *The salary range for this position reflects a reasonable estimate of the range of compensation for this job. At TransUnion, actual compensation is based on careful consideration of additional factors such as (but not limited to) an individual's education, training, work experience, job-related skill set, location, and industry knowledge, as well as the scope and responsibilities of the position and market considerations. Regular, fulltime non-sales positions may be eligible to participate in TransUnion's annual bonus plan. Certain positions may be also eligible for long-term incentives and other payments based on applicable company guidance and plan documents.
TransUnion Overview:
At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver's seat of their professional development- while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that's why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.
Be a part of our Workforce for Good - you'll work with great people, pioneering products and cutting-edge technology.
TransUnion's Internal Job Title:
Advisor, Business Processes
Company:
TransUnion LLC